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Ulasan tentang JW Marriott Marquis Hotel Dubai

5 out of 5
JW Marriott Marquis Hotel Dubai
Sheikh Zayed Road, Business Bay, Dubai

Ulasan

9.4

Luar Biasa

Penilaian 10 - Cemerlang. 780 daripada 1002 ulasan" "
Penilaian 8 - Baik. 148 daripada 1002 ulasan" "
Penilaian 6 - Boleh diterima. 39 daripada 1002 ulasan" "
Penilaian 4 - Lemah. 13 daripada 1002 ulasan" "
Penilaian 2 - Teruk. 22 daripada 1002 ulasan" "

9.6/10

Kebersihan

9.6/10

Kakitangan & perkhidmatan

9.6/10

Kemudahan

9.6/10

Keadaan hartanah & kemudahan

9.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Zhiqiang

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place to stay. It’s located near everything.
Menginap 1 malam pada Mei 2024
Respons daripada Ekaterina Gey pada 15 Mei 2024
Dear Zhiqiang,Thank you for your review.I am delighted to know that you had an enjoyable experience during the stay and truly appreciated convenient location of our hotel. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Lisa

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent property
Menginap 6 malam pada Mei 2024
Respons daripada Ekaterina Gey pada 14 Mei 2024
Dear Lisa,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Loredana

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We really enjoyed our stay at this hotel. We loved the convenience in the business area, we visited a lot of the places that were close to where we stayed. The breakfast that was included with our stay was excellent, a great variety of food options, including gluten free, also everything was of good quality. The staff was always very helpful with getting transportation throughout the week. The room was cleaned every day and always had chocolate on our pillows at night.
Menginap 7 malam pada Mei 2024
Respons daripada Ekaterina Gey pada 15 Mei 2024
Dear Loredana,Thank you for sharing your review.I am delighted to know that your recent stay at our hotel was enjoyable, and you truly appreciated genuine hospitality extended by the team.We look forward to welcoming you back in not-too-distant future.Sincerely,Ekaterina GeyDirector of Quality

6/10 Boleh diterima

Jessica

Mengembara bersama kumpulan
Tidak sukakan: Kakitangan & perkhidmatan
This Marriott is close enough to some key sites in Dubai. However, it has the busiest and most chaotic lobby and driveway at all times of day. There are plenty of staff on hand to manage as best as they can, but it felt overwhelming. The hotel room was dated and not at the level of cleanliness I’d expect for a Marriott property. An easy update would be to put in different bedside tables and to update the lighting control. Additionally, at one point the hot water did not work in our room and the hairdryer inconsistently worked. Staff at the pool and French bakery were friendly, but got confused easily and moved slowly.
Menginap 2 malam pada Mei 2024
Respons daripada Ekaterina Gey pada 13 Mei 2024
Dear Jessica,Thank you for taking the time to share your feedback.It is disappointing to know that your experience was impacted by the physical condition of the room and appliances functionality. Please accept my sincere apologies for the inconvenience caused. I have also shared your concerns with the appropriate department heads, so that we can together work on improvements. Upholding our commitment to provide exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality

6/10 Boleh diterima

FARES

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
The condition of the room and the cleanness had deteriorated significantly. Sockets not working, cleaning not done properly , pillows overused, no coffee machine..etc. I used to stay here a lot, most probably would look for alternatives for my next trip. At least until it is renewed
Menginap 4 malam pada Mei 2024
Respons daripada Ekaterina Gey pada 13 Mei 2024
Dear FARES,Thank your continued loyalty and for sharing your feedback.I am sorry to know that your recent experience was not perfect, and the condition of the room did not meet your expectations. Please accept my sincere apologies for the discomfort caused. I have also shared your comments with our hotel leadership team, to be considered for future enhancements. I hope the above will not deter you from visiting us again as we look forward to having the opportunity to be of service to you in the future. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Aws

Sukakan: Keadaan hartanah & kemudahan
Great place to stay
Menginap 2 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 10 Mei 2024
Dear Aws,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Elena

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 7 malam pada Mei 2024
Respons daripada Ekaterina Gey pada 13 Mei 2024
Dear Elena,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Stanley Chung Shing

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Room was modern clean and spacious. Staff and service was great. Food was excellent.
Menginap 4 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 10 Mei 2024
Dear Stanley Chung,Thank you for taking the time to share your review.I am delighted to know that you had a great experience and truly enjoyed the comfort of your room, variety of dining options and hospitality of the team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

8/10 Baik

Agostinho, Luanda

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good
Menginap 6 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 7 Mei 2024
Dear Agostinho,Thank you for your review.I am glad to know that overall, you had a pleasant experience during your recent stay with us. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Mireille Lopez Portillo

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excelente Hotel, sus restaurantes son deliciosos, excelente servicio del personal. Regresaría definitivamente.
Menginap 6 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 3 Mei 2024
Dear Mirelle Lopez,Thank you for your review.I am delighted to know that you had a great experience during the stay and truly appreciated genuine hospitality extended by the team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Jeilin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 6 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 3 Mei 2024
Dear Jeilin,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Kelly

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
My husband and I had a wonderful stay at the JW Marriott Marquis Dubai. The room was exceptional and the staff was great. Many restaurants in hotel to choose from. I highly recommend. Can’t wait for our next trip back.
Menginap 6 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 29 Apr 2024
Dear Kelly,Thank you for your review.I am delighted to know that you had an enjoyable experience during the stay and truly appreciated genuine hospitality of the team, as well as variety of dining options. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Aiesha

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Would definitely comeback whenever I’m in town!!
Menginap 7 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 29 Apr 2024
Dear Aiesha,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

8/10 Baik

Jonathan L

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 5 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 3 Mei 2024
Dear Jonathan L,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had a pleasant experience, overall.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Natasha

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
.
Menginap 5 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 26 Apr 2024
Dear Natasha,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Brittney

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I loved it here. I will be back. I was exhausted, so i wish check-in was a little faster. Other than ghat, i had an amazing time. The pillows feel awesome.
Menginap 1 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 26 Apr 2024
Dear Brittney,Thank you for your review.I am delighted to know that you had a pleasant stay experience and truly appreciated the comfort of our pillows.We look forward to welcoming you back whenever your travel plans bring you again to Dubai.Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Faiza

Mengembara bersama keluarga
Had a lovely time at the JW Marriott. The room was always cleaned and staff were nice and friendly.
Menginap 8 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 26 Apr 2024
Dear Faiza,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

telisa

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Love my stay! Beautiful hotel with friendly staff. The food at the restaurants was delicious! I can’t wait to return to Dubai, we will definitely stay at JW again.
Menginap 5 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 29 Apr 2024
Dear telisa,Thank you for sharing your review.I am delighted to know that you had a great experience and enjoyed dining at our restaurants, while the team ensured to accommodate all your requests and made you feel very welcome.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

2/10 Teruk

Eddie

Menginap 2 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 13 Mei 2024
Dear Eddie,Thank you for sharing your review.I am sorry to know that your experience was below satisfactory, and we couldn’t meet your expectations on this occasion. Please accept my sincere apologies for any inconvenience caused. We hope you will give us another chance in the future, so that we can create a better impression and regain your trust. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Vahe

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything was good
Menginap 6 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 22 Apr 2024
Dear Vahe,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Shayzan Monique

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I loved everything for my stay. Staff was very attentive and gave great service. Thanks to Mr M Ahmed from concierge and Gourav bellman. My birthday was great there.
Menginap 4 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 22 Apr 2024
Dear Shayzan Monique,Thank you for taking the time to share your review.It was a pleasure to have you as our guest at the JW Marriott Marquis Hotel Dubai and I am happy to read from your comments that you very much enjoyed your stay.Thank you for recognizing Ahmed and Gourav for delivering exceptional service – they were truly delighted when I shared your positive feedback.We look forward to welcoming you back again soon.Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Jasjot

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 7 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 22 Apr 2024
Dear Jasjot,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

zhongchen

Menginap 5 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 13 Mei 2024
Dear zhongchen,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Demetria Mccootie

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I love this hotel, there were lots of restaurant to choose from.
Menginap 5 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 16 Apr 2024
Dear Demetria Mccootie,Thank you for sharing your review.I am delighted to know that you had a great experience during your recent stay with us and truly enjoyed various dining options that we have at the hotel. We look forward to your soonest return.Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

abdulatif, Kw City

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I will visit again
Menginap 7 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 16 Apr 2024
Dear abdulatif,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Katrina Grace

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great time here. All of the workers were professional! Highly recommend. Ps loved the free coffee they gave out in the lobby:)
Menginap 6 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 15 Apr 2024
Dear Katrina Grace,Thank you for your review.I am delighted to know that you had an enjoyable experience during the stay, while the team extended genuine hospitality.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Racquita

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 6 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 15 Apr 2024
Dear Racquita,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

himansu

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 15 Apr 2024
Dear himansu,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Valdo

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 6 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 15 Apr 2024
Dear Valdo,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Judit

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The dining options are very good at the hotel. The staff is excellent, helpful, the room was very clean and we got all the help we needed. It is close but not walkable from the main highlights. But there is a shuttle bus to the Mall and the Burj Kalifa.
Menginap 5 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 11 Apr 2024
Dear Judit,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Dwenzyl

Menginap 5 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 1 Mei 2024
Dear Dwenzyl,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Alonso

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 8 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 15 Apr 2024
Dear Alonso,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Sharonda

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everyone was so friendly. Spacious! Beautiful hotel.
Menginap 4 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 11 Apr 2024
Dear Sharonda,Thank you for your review.I am delighted to know that your recent stay at our hotel was enjoyable, and you truly appreciated genuine hospitality extended by the team. Our associates are passionate about creating memorable experiences for our guests and it is encouraging to read that we could impress you.We look forward to welcoming you back in not-too-distant future.Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Bradley Jordan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff and service were excellent. Our suite and the hotel facilities were impeccably clean throughout our entire stay and nothing was of too much hassle for the staff to help us with. The location itself is good in that is is relatively central in the city and close to other areas to eat but in the immediate area there are limited options outside of the hotel restaurants. Not a big deal by any means as getting a taxi is easy and the staff are always on hand to help but it is something to bear in mind. Overall though, I would absolutely recommend the JW Marriott Marquis as a great place to stay in Dubai.
Menginap 7 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 11 Apr 2024
Dear Bradley Jordan,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay, while the team ensured to look well after you.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Berquelis

Menginap 5 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 30 Apr 2024
Dear Berquelis,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

6/10 Boleh diterima

Rayan

Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
I arrived very early and asked for an early check in as a Marriott Bonvoy Gold Elite member. I was told that I had to wait two hours which was fair. Then when the time arrived I went to check in they made me pay 170 dhs for esrly check in. This hotel is getting worse and worse. To avoid at all cost
Menginap 1 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 11 Apr 2024
Dear Rayan,Thank you for your feedback.I am truly sorry to know that your experience was not perfect on this occasion, and the way our Front Desk team handled your request for early check in did not meet your expectations. Please accept my sincere apologies for the frustration caused. I have also shared your comments with our Director of Front Office Operations, so that he can work with the team on improvements. We highly appreciate your loyalty as our valued Gold Elite member, and we hope you will choose to stay with us again in the future, so that we can create a different impression and regain your trust. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Aileen

Sukakan: Keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024
Respons daripada Ekaterina Gey pada 8 Apr 2024
Dear Aileen,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Derik

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 5 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 5 Apr 2024
Dear Derik,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

U

Sukakan: Keadaan hartanah & kemudahan
The service is excellent but property could use maintenance mostly washroom shower tiles mouldy and would be nice to have some renovated floors.
Menginap 1 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 1 Apr 2024
Dear U,Thank you for your review.I am delighted to know that you had a pleasant experience, overall.Your constructive feedback on the maintenance level is surely noted, and I apologize for the inconvenience caused. I have also shared your comments with our Director of Engineering, so that he can consider it for future enhancements. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

LeRoy

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
This was the best hotel experience ever. The staff was professional, helpful and attentive. No questions unanswered and every request delivered timely. The entire hotel was clean and managed well. I’d recommend this hotel to everyone that wants a pleasant experience.
Menginap 7 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 29 Mac 2024
Dear LeRoy,Thank you for your review.I am glad to know that you had a pleasant experience during the stay and the team could impress you by delivering exceptional service.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

6/10 Boleh diterima

Tanesha

Menginap 5 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 15 Apr 2024
Dear Tanesha,Thank you for your feedback.I am sorry to know that your experience was not entirely perfect, and we couldn’t fully meet your expectations on this occasion. Please accept my sincere apologies for any inconvenience caused. Upholding our commitment to provide exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality

8/10 Baik

Kaneko

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
浴槽と洗面台の排水に難あり。 朝食は素晴らしかった。 エクスペディア経由での予約だったため、マリオットボンベイのポイントを付与できないと言われたのが残念。 ダニに噛まれたり、ダニアレルギーで咳が止まらなくなった。
Menginap 4 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 26 Mac 2024
Dear Kaneko,Thank you for sharing your feedback.I am sorry to know that your experience was not entirely perfect, and you encountered challenges, both maintenance and cleanliness related. Please accept my sincere apologies for the discomfort caused. I have also addressed your concerns to the appropriate department heads, to ensure corrective actions are implemented for improvement. I hope the above will not deter you from visiting us again as we very much looking forward to welcoming you back.Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

doris

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything
Menginap 6 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 25 Mac 2024
Dear doris,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Sylvain

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
10/10 nothings to say after spending a week there
Menginap 5 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 22 Mac 2024
Dear Sylvain,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Ammar

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Super Hotel!
Menginap 8 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 22 Mac 2024
Dear Ammar,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Pamala

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Friendly greeting through out the hotel.
Menginap 5 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 20 Mac 2024
Dear Pamala,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Amir Miar

Menginap 4 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 8 Apr 2024
Dear Amir Miar,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Adrian

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Had an excellent stay at the JW Marriott Marquis. The staff, front desk, housekeeping and concierge are exceptional! I felt welcomed and so well taken care of since day 1. Scheduled an airport transfer, used the complimentary mall shuttle bus, tried a few on-site restaurants as well as the rooftop iftar (which was amazing) - everything went wonderful! Will be back to Dubai in December and staying at the JW again. Thank you so much for this experience and making my vacation exceptional.
Menginap 3 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 20 Mac 2024
Dear Adrian,Thank you very much for your positive review.I am delighted to know that you had a great stay experience with us, while the team ensured to look well after you and extended genuine hospitality.We look forward to your return later this year.Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Valerie

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I absolutely loved my stay at the JW Marriott staff excellent service. Will definitely stay here again.
Menginap 6 malam pada Mac 2024
Respons daripada Ekaterina Gey pada 19 Mac 2024
Dear Valerie,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality

10/10 Cemerlang

Roy, Sarasota

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Fifth floor lounge is great. Staff was amazing.
Menginap 4 malam pada Feb 2024
Respons daripada Ekaterina Gey pada 11 Mac 2024
Dear Roy,Thank you for your review.I am delighted to know that you had a great experience and truly appreciated genuine hospitality extended by the team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality