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Reviews of Holiday Inn Express, an IHG Hotel

2.5 out of 5
Holiday Inn Express, an IHG Hotel
585 Government St, Dryden, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 331 out of 561 reviews" "
Rating 8 - Good. 171 out of 561 reviews" "
Rating 6 - Okay. 43 out of 561 reviews" "
Rating 4 - Poor. 6 out of 561 reviews" "
Rating 2 - Terrible. 10 out of 561 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

KEITH

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hotel is in a renovation. , charging rates that are higher than Toronto hotels . Avoid unless your on an expense acct
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
KeithWe are sorry to hear your stay did not meet your expectations. We use all feedback to improve, we do hope you will give us another chance.Faith St. Aubin

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Thank you OwenI am so happy to her you enjoyed your stay, we look forward to seeing you again!Faith St. Aubin

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is under renovations. We were not in a renovated room but I thought I was. Our room was great!. I am sure the renovated rooms will be 5*
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Joanne, Thank you for taking the time to complete the review of your recent stay. We hope to see you again, in one of our newly renovated rooms.Faith St. Aubin

10/10 Excellent

Judith, North Bay

Travelled with partner
Liked: Property conditions & facilities
Everything looked brand new.spotlessly clean spacious room. delicious breakfast , friendly helpful staff. Highly recommended
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Judith, We are so happy you enjoyed your stay with us! We look forward to seeing you again

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Not much around Dryden area hotel.
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
thank you for taking the time to complete this survey, we are happy to hear you enjoyed your stay with us while in Dryden.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to rest for a single night on a road trip out west. We were spending no time in Dryden except to sleep so I cannot comment on surrounding amenities. The hotel is undergoing renovations, hence the 3 stars for around the property
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
GregThank you for taking the time to complete the survey regarding your recent stay. We hope we see you again once all renovations are complete.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear BrianThank you for taking the time to tell us about your experience at Holiday Inn Express DRYDEN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Faith St Aubin General Manager

2/10 Terrible

caremn

Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear CaremnThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DRYDEN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Faith St Aubin General Manager

8/10 Good

Corinna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It is a very nice clean hotel.
Stayed 1 night in Mar 2024
Response from Faith St Aubin on 10 Mar 2024
Corinna,Thank you for taking the time to let us know about your stay. We hope to see you again when you are in Dryden.Faith St AubinGeneral ManagerHoliday Inn Express, Dryden

4/10 Poor

Merrilee

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
MerrileeI am so sorry to hear you did not have an enjoyable stay! I hope you will give us another opportunity to exceed your expectations. If I can be of any assistance, please do not hesitate to contact me 807-223-3000 ext. 7505 or general.manager@hied.caFaith St AubinGeneral ManagerHoliday Inn Express, Dryden

10/10 Excellent

Mansi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Faith St Aubin on 11 Mar 2024
MansiThank you so much for taking the time to leave a review, we are so happy to hear that you enjoyed your stay with us!Faith St AubinGeneral Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 29 Mar 2024
Dear JamesThank you for taking the time to tell us about your experience at Holiday Inn Express DRYDEN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Faith St Aubin General Manager

10/10 Excellent

Mark

Stayed 1 night in Jan 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Thank you for leaving a review. I am so happy you enjoyed your stay! We look forward to seeing you again.Faith St. AubinGeneral ManagerHoliday Inn Express - Dryden

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
NOT a luxury hotel
Based on hotel description, we chose this hotel passing through Saint John. 1) NOT a luxury hotel 2) No restaurant 3) you can’t call it a bar. The front desk staff served us beer in the breakfast room. 4) rooms smell musty and old. The smell woke me up in the middle of the night, it’s that pungent. The staff however, go above and beyond and are super friendly.
Stayed 1 night in Oct 2023
Response from General Manager on 14 Dec 2023
Greg, I am so sorry to hear about your stay in Saint John, however, I do believe you placed this review on the incorrect property. We are a Holiday Inn Express located in Dryden Ontario Faith St. AubinGeneral ManagerHoliday Inn Express

10/10 Excellent

Jacqueline

Stayed 2 nights in Nov 2023

8/10 Good

Jane A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable!
Stayed 1 night in Nov 2023
Response from General Manager on 15 Dec 2023
Thank you for leaving a review. I am so happy you enjoyed your stay! We look forward to seeing you again.Faith St. AubinGeneral ManagerHoliday Inn Express - Dryden

10/10 Excellent

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, clean, good for a nights stay.

10/10 Excellent

Ronald

Travelled with family, Business traveller
Amazing Hotel Very clean, big rooms , friendly helpful staff, the breakfast was amazing, egg cheese omelette, bacon, sausage, toast, pancakes, cereal, coffee, tea, delicious!! I would stay there again and highly recommend this Establishment!!
Stayed 1 night in Oct 2023
Response from General Manager on 15 Dec 2023
Thank you for leaving a review. I am so happy you enjoyed your stay! We look forward to seeing you again.Faith St. AubinGeneral ManagerHoliday Inn Express - Dryden

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 15 Dec 2023
Thank you for leaving a review. I am so happy you enjoyed your stay! We look forward to seeing you again.Faith St. AubinGeneral ManagerHoliday Inn Express - Dryden

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice,clean, and staff were friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Stayed 1 night in Oct 2023

10/10 Excellent

Zach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for coming into town on the east side
Stayed 1 night in Oct 2023

8/10 Good

Harry

Stayed 1 night in Oct 2023

10/10 Excellent

Grace

Stayed 1 night in Oct 2023
Response from General Manager on 15 Dec 2023
Thank you for leaving a review. I am so happy you enjoyed your stay! We look forward to seeing you again.Faith St. AubinGeneral ManagerHoliday Inn Express - Dryden

6/10 Okay

Gary

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Way too expensive for conditions. Breakfast items not refilled.
Stayed 1 night in Sep 2023

8/10 Good

Gregg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
It was nice and quite
Stayed 1 night in Sep 2023

10/10 Excellent

Nancy

Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

construction
Stayed 1 night in Sep 2023

10/10 Excellent

Karmen Neta

Stayed 1 night in Sep 2023

8/10 Good

Douglas L

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location new construction
Stayed 1 night in Sep 2023

10/10 Excellent

Collie

Stayed 1 night in Sep 2023

8/10 Good

Irene, North Vancouver

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Berry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful and accomdating Some renos going on but nothing disrupting
Stayed 1 night in Sep 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If i wasnt so tired and didnt have to wait to get help figuring out tv. Then if workers didnt start bringing in equipment at 7:15 am, opening and closing doors repeatedly, well then I would have given this hotel 5*s for the room and tasty continental breaky.
Stayed 1 night in Sep 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023

8/10 Good

Clyde

Stayed 1 night in Sep 2023

10/10 Excellent

gaetane

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelling with a dog and stayed in a pet room. Very clean! Comfortable and good water pressure in shower. Breakfast was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great acccomodation clean quiet great complementary breakfast
Stayed 1 night in Sep 2023

8/10 Good

Philip

Travelled with partner
Liked: Amenities, property conditions & facilities
Good hotel
Stayed 1 night in Aug 2023

10/10 Excellent

paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, super safe and wonderful staff. Someone is always at the desk which makes me feel better. Convenient, clean and breakfast included sign me up.
Stayed 1 night in Aug 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay as usual
Stayed 1 night in Aug 2023

8/10 Good

Joshua

Stayed 1 night in Aug 2023
Response from General Manager on 15 Dec 2023
Thank you for leaving a review. I am so happy you enjoyed your stay! We look forward to seeing you again.Faith St. AubinGeneral ManagerHoliday Inn Express - Dryden

10/10 Excellent

Jennilee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great and it was a quiet stay.
Stayed 1 night in Aug 2023

8/10 Good

Paul W

Stayed 1 night in Aug 2023

10/10 Excellent

Soochul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2023

8/10 Good

Dean

Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness
Disliked: Amenities
New, right off the highway. Unfortunately the gym of all things was closed. And expensive
Stayed 1 night in Aug 2023