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Reviews of Crown Resorts at the Poconos

3.5 out of 5
Crown Resorts at the Poconos
1 Edgerock Drive, Drums, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 77 out of 182 reviews" "
Rating 8 - Good. 57 out of 182 reviews" "
Rating 6 - Okay. 25 out of 182 reviews" "
Rating 4 - Poor. 13 out of 182 reviews" "
Rating 2 - Terrible. 10 out of 182 reviews" "

7.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ramil

Stayed 1 night in Oct 2023

8/10 Good

Brandi

Liked: Cleanliness
3.5 rating
My husband and I came to get away from our busy lives and enjoy our honeymoon. Unfortunately we were sick most of the time, but Quail Hollow provided us a nice and quiet, relaxing atmosphere. I would however change some things. The furniture is a little out of date, not very comfortable (bed&couch). It was nice to have a gym but it was very limited and rundown, but we were grateful to have something for exercise. The thermostat was super wonky...we woke up in horrible hot flashes every night. But that could've also been attributed to our sickness. We followed the directions on the thermostat to not move it more than 3 degrees at a time, but we were still hot and cold hot and cold. Other than these few things, it was quiet and a beautiful scenery. We recommend for people who aren't looking to do much but relax. Even the area is pretty scarce with things to do. Didnt matter to us though- relaxation and good food was all we needed! Security and front desk attendants were so nice, loved them! Thank you Quail Hollow for our stay!
Stayed 4 nights in Oct 2023

10/10 Excellent

Guylaine

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Nancy

Travelled with family
Disliked: Property conditions & facilities
It is an old resort. Clean, but balconies/decks were blocked off.
Stayed 1 night in Oct 2023

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness
We liked that the locations was quiet and by a lake, great views. We didn't like that the property wasn't taken care, lack of upkeep outside. The inside was what you would expect for the price. Nothing fancy just everything that you need for and enjoyable stay. We might stay there again.
Stayed 2 nights in Oct 2023

8/10 Good

MICHAEL

Travelled with family
Stayed 2 nights in Sep 2023

6/10 Okay

Gordon

Travelled with family
Stayed 2 nights in Sep 2023

10/10 Excellent

Isaias

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall, awesome. Great friendly staff. Beautiful view. A short drive to amenities.
Stayed 4 nights in Sep 2023

10/10 Excellent

Timera

Stayed 3 nights in Sep 2023

10/10 Excellent

Isaias

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cozy
Stayed 1 night in Sep 2023

4/10 Poor

Cheryl

Travelled with partner
Beautiful property, great location but they let the units fall apart. Outside and inside dilapidated. The only thing new was the couch and the carpet. Sliding doors and windows you could not even see out or open.
Stayed 8 nights in Sep 2023

10/10 Excellent

SVETLANA, STATEN ISLAND

Liked: Cleanliness, property conditions & facilities
Lake
Stayed 2 nights in Sep 2023

8/10 Good

Tanya

Travelled with group
Liked: Cleanliness, room comfort
We didn’t have an outdoor table, the recliner didn’t work and the microwave was cracked.
Stayed 3 nights in Aug 2023

10/10 Excellent

Cynthia

Liked: Amenities
Beautiful, we will definitely be back!
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia, Emmaus

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Peter

Travelled with family
Liked: Room comfort
Great views
Everything was perfect, only it needs updating and deep cleaning.
Stayed 2 nights in Jul 2023

4/10 Poor

Mindy

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Liked that there was a restaurant and a beach as well as the indoor pool, although the pool was out of commission the whole time.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mary, Freeland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We could not have asked for a better place to spend our vacation. The property is a little dated but they are working to upgrade. The maintenance team was spectacular, the few issues we had were addressed in a matter of minutes, regardless of the time that we called. This will definitely be our go to place when we return to visit NEPA. Thanks for everything!!!
Stayed 6 nights in Jun 2023

8/10 Good

Alysia

Travelled with partner
Update TV Not much around to do for Adults Loved the quiet
Stayed 3 nights in Jun 2023

10/10 Excellent

charles

Liked: Cleanliness, property conditions & facilities

8/10 Good

KALIED

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The cabin was just great. Nice and quiet area that’s great for anyone who lives in a big city. Family friendly. Definitely a great place to go and me and my family will be back there soon
Stayed 2 nights in May 2023

8/10 Good

Deborah M.

Travelled with partner
Liked: Amenities
The sliding glass doors could not be left open due to no screen doors. upper decks unusable. Wasn't too bad, but would not go back. Recommend sitting on deck at clubhouse. Very nice and relaxing.
Stayed 2 nights in May 2023

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was very spacious and clean

6/10 Okay

Douaa

Travelled with family, Travelled with group
Disliked: Cleanliness
Everything is bad except the view
Stayed 2 nights in Apr 2023

10/10 Excellent

Uladzimir

Travelled with family
Liked: Cleanliness, property conditions & facilities
beautiful cozy and clean apartment overlooking the lake. Very good service !
Stayed 3 nights in Apr 2023

10/10 Excellent

SVETLANA, STATEN ISLAND

Stayed 1 night in Apr 2023

10/10 Excellent

Lizbeth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Lissette

Liked: Property conditions & facilities
Everything was great no complaints
Stayed 2 nights in Mar 2023

10/10 Excellent

Baseema, prospect park

Liked: Cleanliness, amenities, property conditions & facilities
Love this place

8/10 Good

Natallia

Liked: Cleanliness, amenities
Stayed 2 nights in Mar 2023

6/10 Okay

Kim

Liked: Amenities

8/10 Good

Lynn, Salisbury

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My brother and I each drive halfway from our respective homes to meet here in the middle for a nice "catch-up. Overall, I'd give this property four stars because it met my expectations. I knew the furniture would be dated, but comfortable, for example. But, the view by the lake is absolutely tremendous and the peace and solitude, especially in January, is wonderful. The communication provided by the resort and the staff was excellent. We couldn't figure out how to operate the numerous remotes for the TV and had nothing but snow on the TV. I called maintenance and they sent someone over right away to fix it. I would have given a full five stars but for a few suggestions--and NOT because it's a little old. We knew that going in and reviewers who completely put the place down for that should probably go to a five star resort and pay thousands of dollars if that's what they want. Housekeeping could have been a little more thorough, especially in the bathroom, and cleaned the floor a bit better. There was a bag of the previous guests' trash and a bag of ashes from a fire left on the patio. There were no mattress pads on the beds. I would think those should definitely be provided. An extra blanket or two in the winter would be nice. We had our starter coffee filters, but no coffee. Mostly, however, it was tranquil, beautiful, staff was friendly and polite and we'd stay there again.

8/10 Good

Nish

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was ok could be upgraded with the furniture

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The lake view is phenomenal!! Went for a couples getaway but we must go back with friends the house had enough space for 5 to 6 people

10/10 Excellent

Ally

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 3 nights at this property and the stay was awesome! The people leaving bad reviews aren't being reasonable. It was a good size, kitchen was fully stocked with any type of supplies you would need to cook literally anything. Balcony's were a nice feature and had bar which made it feel super safe. TV was on the older side but did have many channels and the WiFi worked well! We used the pool amenities that were included and it was a fun getaway! The place was quiet and had a good view of the lake from where we were at. We very much enjoyed our experience and will be coming back for the low prices they offer, you can't beat a full condo with all the amenities.

10/10 Excellent

Arieal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the overall look and condition of the property

10/10 Excellent

Lynda

Stayed 2 nights in Nov 2022

4/10 Poor

myunghee, northhaven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very quiet environment, spacious inside but cleanness was terrible, Microwave was there which didn't work. All areas not vacuumed, floor was dirty, even one bed didn't have a pillow case and linen.
Stayed 1 night in Oct 2022
Response from GM at Quail Hollow on 2 Dec 2022
We are so sorry for the issues you experienced. We hate that we failed you.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful scenery, like the club house. Main floor of condo was ok but 1 bedroom had wet spots, mold on cieling other bedroom had stained and moldy curtains.
Stayed 2 nights in Oct 2022
Response from GM at Quail Hollow on 2 Dec 2022
Thank you for taking your time to give us a review. We love to hear from our guests.

10/10 Excellent

Natallia

Liked: Cleanliness, amenities
Stayed 2 nights in Sep 2022

8/10 Good

Rachel

Travelled with family
Liked: Room comfort
Stayed 3 nights in Sep 2022

6/10 Okay

Antonio

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property is in poor condition physically and is extremely outdated. Not much attention is paid to upkeep and cleanliness.
Stayed 1 night in Sep 2022
Response from GM at Quail Hollow on 8 Sept 2022
Thank you for your review and feedback on your stay with us. We want to hear from our guests.

10/10 Excellent

nobu hiro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
it was a peaceful location surrounded by nature. the security personnel were friendly and helpful
Stayed 4 nights in Aug 2022
Response from GM at Quail Hollow on 8 Sept 2022
Thank you for your review. We are happy you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Giovanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was. A good experience there
Stayed 1 night in Sep 2022

2/10 Terrible

Bely

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
This place needs a really really good clean up spider waves all every where in the house and outside a lot more green walls outside to the point you cant touch nothing someone needs to check this place for cleaning
Stayed 5 nights in Aug 2022
Response from GM at Quail Hollow on 8 Sept 2022
We are sorry to see you didn't enjoy your visit with us. Thank you for your feedback. It will help us improve on our operations.

2/10 Terrible

danica, New York

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible this property is soooooo filthy broken decrepit there was only one person cleaning the entire property there was a ring around the toilet it rained inside the house microwave was taped together bed linen appeared to have not been changed couches were dusty and old spider webs were everywhere as well as geese feces were all over the property mold was all on the outside that just needs a good pressure washing recreation area was a joke all games were inoperable the receptionist had a very nasty attitude when I inquired about this area she acted annoyed like if I was bothering her carpet had holes was dirty and had a very unpleasant odor I had to purchase my own cleaning supplies and clean the place before me and my family used anything
Stayed 3 nights in Aug 2022

10/10 Excellent

ANA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was kind of worried because the reviews but my experience was excellent. Wake up in the morning and see the lake, goose, nature was out of this world ohhhh and deers at night. Everything you possible need is inside the house. Amazing!!!!!
Stayed 4 nights in Jul 2022
Response from GM at Quail Hollow on 8 Sept 2022
We are happy you enjoyed your stay with us. We want all of our guests to have a great vacation!We will look forward to seeing you again.

2/10 Terrible

WALID

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not clean at all bath rooms toilets super dirty refrigerator Very rusty for 2 dayes no towels No one answered from Mangmant Offce etc
Stayed 5 nights in Jul 2022
Response from GM at Treasure Lake on 22 Jul 2022
We are so sorry for the issues you encountered. This will be researched and addressed.

10/10 Excellent

Harbir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice quite place on the lake. Big rooms and adequate living facilities. Good central place with lots of things to do around
Stayed 2 nights in Jul 2022
Response from GM at Quail Hollow on 22 Jul 2022
Thank you for such a great review. We look forward to seeing you again soon.

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness
This place is not as bad as people are saying. It’s a peaceful place and everyone has their own experiences. Mine was fantastic. The rooms definitely need upgrading and so does the balcony area. But other than that it’s fine
Stayed 3 nights in Jul 2022
Response from GM at Quail Hollow on 22 Jul 2022
Thank you for your kind words. We are currently working on upgrading the balconies. The interiors will be next.