Hotels in Downtown Lubbock, Lubbock

"In process of being remodeled. Room was terrible. Paint stains all over the floor. Dirty bathtub. Elevator was not working. Breakfast was terrible, very few selections."

"Everything was great"

"I am little disappointed in this stay. The TV didn't work. The lights in the room had defective light bulbs, there was no ice machine on our floor and the shower flow was barely a stream. This is unusual for the hotel brand. But this was a disappointing experience. Staff was as accommodating as they could be but just couldn't overcome these deficiencies."

"Room smells like dog urine"

"It’s a beautiful hotel filled with plants. Breakfast was well organized and delicious. The room we stayed in needed some maintenance as the hotel was in the process of remodeling. Our a/c did not work well. We checked in around 6:00 and our room was at 80’. The room never did cool off. We were exhausted and decided to tough it out. When I called the front desk the next morning to tell them the room needed maintenance, he was dismissive and didn’t even ask what needed fixing. I told him that our room stayed warm and that the a/c was not working…he told me that they would have sent a maintenance man last night to fix the problem if we called then. Not the answer I was looking for. "

"I booked a room in advance. The description of the room was appealing. When I entered late in the evening nobody was at the desk. I knocked on the desk and spoke but there was no reply. I spoke a little louder, still no reply. So I shouted but still no reply. Then a hotel employee appeared and complained that I should not be shouting. I signed in and went to the room. It had a disgusting smell, really nasty. There was a commercial fan on the floor that appeared to be designed to sit on the floor which had no apparent beneficial effect. The amenities listed on the website were not present. No TV, no coffee maker, no iron, no safe, no hairdryer, no refrigerator. There was a cigarette butt in the toilet bowl. The toilet flushed just fine but the water ran continuously. Some of the rooms appeared to have permanent residents. I went back to the desk and asked if another room might be available that was in better condition. I was told “No, they are all the same.” The description on the website might have been accurate 20 or 30 years ago, but the current conditions do not match what is listed. The clerk gave me paperwork to request a refund. I have not acted on this yet. Expedia should not list this property and should not take reservations. I called about 15 hotels in the downtown area and they were all booked solid. I ended up staying at a hotel with a bad reputation that was just barely adequate but was a major improvement over the Baymont."

"After checking into the room I was washing up and noticed it was dirty behind the faucet, I looked closer and saw an old dried up contact lens. I went and told the front desk and they called house keeping. I decided I’d go for a walk. I was gone for almost 2 hours and when I got back the room still hadn’t been cleaned. I went to the front desk again and complained. One of the ladies there went up and personally cleaned it. I then went to the bar and ordered a rare ribeye and it came out well done, they sent it back and when I got it again it was closer to raw than rare. Kitchen manager came out and talked with me and he made it right. I normally don’t complain but for this price of room and steak my expectations were higher than what I received. Front desk ladies, bartenders and managers of the bar/kitchen were all super friendly and polite. If ever in Lubbock again I will give it another shot."

"Right next to a Walmart and several restaurants, no issues with room, staff was friendly and breakfast was good. "

"Hotel was close to where we needed, check in was quick and easy, breakfast had decent options, plenty of parking. The fitness room definitely needs to be updated with more equipment."