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Best Western Palace Hotel & Casino

4.0 star property
Beachfront, with full-service spa

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Best Western Palace Hotel & Casino

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Front of property
View from room
2 restaurants, breakfast served
Lobby

Overview of Best Western Palace Hotel & Casino

Reviews
7.4

Good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
The price is RM 393
Price available on 26/04/2024

Check out the area

Map
Central Promenade, Douglas, England, IM2 4NA
  • Popular LocationParagon Restaurant & Bar1 min walk
  • Popular LocationDouglas Beach1 min walk
  • Popular LocationDouglas Ferry Station7 min drive
  • AirportIsle of Man (IOM)22 min drive
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Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed - double
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LED TV
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Double Bed

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RM726 total
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About the area

Douglas

Located in Douglas, Best Western Palace Hotel & Casino is on the beach. Gaiety Theatre and Manx Museum are cultural highlights, and some of the area's activities can be experienced at Castletown Golf Links and Peel Harbour. Curraghs Wildlife Park and Milntown House are also worth visiting.
Visit our Douglas travel guideOpens in a new window

What's nearby

  • Douglas Beach - 1 min walk
  • Palace Casino - 1 min walk
  • Gaiety Theatre - 12 min walk
  • Manx Museum - 19 min walk
  • Tower of Refuge - 3 min drive

Getting around

  • Douglas Ferry Station - 7 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • Bordello - 3 min drive
  • Golden Gate Chinese Take Away - 4 min drive
  • Terrace Chippy & Diner - 20 min walk
  • Bushy's TT Village - 11 min walk
  • 1886 Bar & Grill - 19 min walk

About this property

Best Western Palace Hotel & Casino

Upscale hotel by the sea
Take advantage of a casino, dry cleaning/laundry services and a bar at Best Western Palace Hotel & Casino. Take some time to relax at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and ocean views. In addition to a health club and a business centre, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and ATM/banking services
  • Free newspapers, a 24-hour front desk and luggage storage
  • Meeting rooms, a lift and a computer station
  • Guest reviews say great things about the dining options
Room features
All 133 rooms feature comforts such as 24-hour room service, as well as thoughtful touches such as free WiFi and safes. Guests reviews speak well of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • LED TVs with digital channels
  • Electric kettles, heating and daily housekeeping

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM–10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Building
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
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BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
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Frequently asked questions

Does Best Western Palace Hotel & Casino have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of 19 Apr 2024, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on 21 Apr 2024 start from RM 394.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Palace Hotel & Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Palace Hotel & Casino?

Self-parking is available for GBP 4 per day.

What time is check-in at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Palace Hotel & Casino?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Best Western Palace Hotel & Casino located?

Nestled on the beach, this Douglas hotel is within a 5-minute walk of Douglas Beach and Palace Casino. Onchan Pleasure Park and Summerhill Glen are also within 1 mile (2 km). Douglas Ferry Station is 22 minutes by foot.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 758 reviews" "
Rating 8 - Good. 298 out of 758 reviews" "
Rating 6 - Okay. 205 out of 758 reviews" "
Rating 4 - Poor. 70 out of 758 reviews" "
Rating 2 - Terrible. 26 out of 758 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well situated even though I over looked the car park only staying a couple of days it was ok but would request a sea view if staying longer.The Breakfast was worth the money and the dinning area was pleasant and the bar was also ok. would recommend the Hotel to friends.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!
Stayed 3 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service
The staff were helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Christopher

Travelled with partner
Grubby car park outside reception area.
Stayed 4 nights in Feb 2024

10/10 Excellent

ziggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Ross

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was nice with view across the sea. But like the rest of Douglas it is a bit tired and past its sell by date. The restaurant was good and the food really nice and great value. Friendly staff in the restaurant. Pity the jacuzzi and the saunas were out of action.
Stayed 2 nights in Feb 2024

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated but not bad for money especially on island needs updated very 80s no staff at desk had to wait for attention but friendly once there.
Stayed 3 nights in Feb 2024

10/10 Excellent

Carol

Travelled with family
Liked: Staff & service
Near to venue I was attending
Stayed 1 night in Feb 2024

8/10 Good

Gareth Kevin Samuel

Travelled with group
Liked: Staff & service, amenities
Helpful staff and lovely room Possible updating of carpet in entrance hall but that maybe more it just looked dark and not as welcoming
Stayed 1 night in Jan 2024

4/10 Poor

Andrew

Travelled with partner
Disliked: Amenities
The whole premises was tired, run down and exhausted. The key cards keep failing causing frequent unnecessary trips to reception. The room facilities were adequate but not refreshed for the stay. Wholly disappointing and in no way comparative to the marketing descriptions on line.
Stayed 3 nights in Jan 2024