Private kitchenette

Reviews of Motel 6 Dothan, AL

2 out of 5
Motel 6 Dothan, AL
2907 Ross Clark Circle Southwest, Dothan, AL

Reviews

5.8
Rating 10 - Excellent. 102 out of 562 reviews" "
Rating 8 - Good. 123 out of 562 reviews" "
Rating 6 - Okay. 101 out of 562 reviews" "
Rating 4 - Poor. 79 out of 562 reviews" "
Rating 2 - Terrible. 157 out of 562 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Dawn, Prattville

Disliked: Staff & service, amenities
Cleaning staff is not friendly room was not serviced unlike most places you have to request that your room be serviced, I had to go to front desk and ask for clean towels only got clean towels 1 time when I went to front desk and asked for clean towels I was told no the cleaning staff was gone for the day first time it’s was 138pm the swcond time it was 1226pm told again cleaning staff was gone and front desk did not have key to linen building so I wasted the towels and had to buy trash bags this was frustrating but the day of check out the guy in charge of cleaning beat on our door at 848am told us “up check out at 11 need to clean room” well this is unacceptable we know when to check out we were checked out by 1043 while taking our belongings to our car 6 times he approached me very rudely pointing at his watch telling me “ check out is 11 go we clean room” ok whatever but what pissed is off was when he approached our teenage daughter asking her “why still here?” When she began to tell him we were checked just loading car he cut her off stating “ check out at 11 go” this man was out of pace and not to mention his cleaning skills are very lacking
Stayed 2 nights in Apr 2024
Response from Manager on 16 Apr 2024
Hello Dawn, We apologize for any inconvenience regarding your room servicing experience. Our staff's aim is to accommodate all requests promptly. Your feedback about the cleaning staff's behavior is appreciated; it will be discussed internally. We strive to ensure a welcoming environment for all guests. Rest assured, we take your comments seriously and appreciate the opportunity to improve our services.

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Internet was down had to wait 2 hours to check-in the room was not cleaned properly the outside of the motel was very nasty trash bags every where.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Brenda,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and have shared your comments with the relevant teams for improvement. Should you have any further concerns, please feel free to reach out to our management team for assistance. Thank you for your understanding.

2/10 Terrible

Shannon

Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Hello Shannon,We're sorry to hear you didn't enjoy your stay. If you have any specific feedback you'd like to share, please reach out to us so we can address any issues. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Chance

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Chance, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us directly with any feedback you would like to share. We look forward to hosting you again in the future!

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Michael, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Office staff was very friendly & accommodating.
Stayed 11 nights in Jan 2024
Response from Manager on 6 Feb 2024
Hello Sandra,Thank you for your kind words about our friendly and accommodating office staff. Our team takes pride in providing excellent service to all of our guests. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Jesse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's a convenient location.
Stayed 2 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello Jesse, We're happy to hear that you found our hotel's location convenient! We strive to provide a convenient and accessible experience for all our guests. Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Willie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Willie, We're sorry to hear that you did not have a satisfactory experience during your stay. We would appreciate it if you could reach out to us directly so that we can address any specific concerns that you may have had. We strive to provide exceptional service and would like the opportunity to make it right for you.

2/10 Terrible

Ernestine

Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello Ernestine,We're sorry to hear about your negative experience at our hotel. We encourage you to reach out to us directly so that we can address any issues you had during your stay. We strive to provide excellent service and ensure our guests have a pleasant stay.

4/10 Poor

Norman

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Noisy night!
Bed was hard only a mattress on a board. Woke up with sore muscles. Outlet pulled from wall when I tried to use it. Very noisy all night. Garbage man came at 3:30 in morning. Will look for another motel for next visit to family.
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Norman,Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide comfortable accommodations and will address your concerns with our team for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Marcus

Disliked: Property conditions & facilities
Hard bed
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Marcus, Thank you for sharing your feedback regarding the firmness of our beds. We understand that comfort preferences vary from person to person, and we apologize if our bed did not meet your expectations. We appreciate your valuable input as it helps us continuously improve our guests' experiences.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Dear Guest,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience overall. We value your input and look forward to welcoming you back in the future.

8/10 Good

Tecora

Stayed 1 night in Dec 2023
Response from Manager on 6 Jan 2024
Hello Tecora,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear that you had a positive experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello michael,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. We hope to have the pleasure of welcoming you back in the near future and providing you with another exceptional stay.

10/10 Excellent

Faye

Liked: Amenities
Good customer service
Stayed 1 night in Oct 2023
Response from Manager on 9 Dec 2023
Hello Faye,Thank you for your feedback on our hotel's customer service. We strive to provide worldclass customer service experience to all our guests throughout their stay. We appreciate your positive comments and hope to welcome you back in the future.

10/10 Excellent

MARCIAL ANTONIO

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, thank you
Stayed 2 nights in Nov 2023
Response from Manager on 17 Nov 2023
Hello MARCIAL ANTONIO,We are delighted to hear that you enjoyed your stay with us! We strive to provide excellent experiences for all our guests and it's always rewarding to receive positive feedback. Thank you for choosing our hotel, and we hope to welcome you back in the future for another wonderful stay.

4/10 Poor

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wasn't impressed
I rented a non smoking room, but the room smells and looks more like a smoke room
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Hello Christopher,Thank you for bringing this to our attention. We sincerely apologize for any discomfort caused during your stay. Our team takes great care to ensure all rooms are maintained according to our non-smoking policy. We will address this matter with our housekeeping department to prevent future occurrences. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

6/10 Okay

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room itself wasn’t too bad but the floor was filthy. It had no carpet so why isn’t it mopped each time? It was absolutely filthy. I took a wet towel to it and the towel was black afterwards
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Lisa, Thank you for sharing your experience with us. We apologize for any cleanliness concerns you encountered during your stay. We appreciate your feedback and have forwarded it to our housekeeping team to address the issue going forward. We strive to provide a comfortable and clean environment for our guests and we are sorry that we did not meet your expectations on this occasion. We value your feedback as it helps us improve our services.

6/10 Okay

Raymond

Stayed 1 night in Oct 2023
Response from Manager on 14 Nov 2023
Hello Raymond, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our management team directly to discuss your concerns further.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Dear Guest,Thank you for your positive rating! We are delighted to hear that you had a great experience with us. We look forward to welcoming you back soon!

6/10 Okay

Chuck

Stayed 1 night in Sep 2023
Response from Manager on 7 Nov 2023
Hello Chuck, Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience at our hotel. We are sorry to hear that your stay did not meet your expectations. We take all guest feedback seriously and will use this information to improve our services. Should you have any further concerns, please don't hesitate to contact our management directly.

10/10 Excellent

Tristan

Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Tristan,Thank you so much for your wonderful rating! We are glad to hear that you had such an exceptional experience at our hotel. We hope to welcome you back soon!

6/10 Okay

Nerita

Travelled with partner
Liked: Staff & service
Loved the peace and quiet, but lights didn’t work in the room and sheets were dirty.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Nerita,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 Poor

Gene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay Away
Dirty Towels, Roach, No Top Sheet, Underside of Bedspread Dirty, Floors Dirty and Sticky, No Coffee in room, Heavy Pet Dander in room Triggered Large Allergic Reaction.
Stayed 1 night in Oct 2023
Response from Manager on 5 Oct 2023
Hello Gene,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our towels and room. We appreciate you taking the time to share your experience.

10/10 Excellent

Thena

Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Thena,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

judy

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty, especially the floors. They were so greasy it was hard to walk on them. Keep your shoes on! TV didn't work at all so not much to do. Went to the front desk and they gave us another room, which was already occupied! Just a bad experience all the way around.
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello judy,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 Excellent

Shawntel, Dothan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size
Response from Manager on 7 Sept 2023
Hi Shawntel,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 Terrible

Arnold

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got up in the middle of the night and i sow Cockroach every where Bathroom floor sink i kill like 50 of them totally discounted bever fo back thwre
Stayed 1 night in Jul 2023
Response from Manager on 26 Aug 2023
Hello Arnold,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Darlene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The place was a mess. The floors were black and sticky. The tv screen was smeared along with the mirror. The toilet seat was broken. The tub was nasty and I almost fell stepping in the shower because the tub looked oily. The water knob in the shower was broken. Room 108 smelled like bleach when entering but was anything but clean. Even the towels had black stains on them. I have photos but couldn't get them off of my laptop.
Stayed 2 nights in Jun 2023
Response from Manager on 4 Jul 2023
Hello Darlene, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 Terrible

Barry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a motel i would ever book again.
Stayed 1 night in Jul 2023
Response from Manager on 4 Jul 2023
Hello Barry, We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, great rate!
Stayed 1 night in Jun 2023
Response from Manager on 4 Jul 2023
Hello Scott,We appreciate the comments, especially with regards to your opinion of our staff as well as our rate. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Ygnacio R

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Manager on 30 Jun 2023
Hello Ygnacio R, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Crystal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets had stains all on them blood stains on pillow owner advised them to bring me clean sheets so I can put them on my self bath tub was very nasty ever time I left an came back my key wouldn’t work
Stayed 3 nights in Jun 2023
Response from Manager on 30 Jun 2023
Hello Crystal, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 Excellent

Alesha

Stayed 1 night in Jun 2023
Response from Manager on 12 Jun 2023
Hello Alesha,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Melissa

Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
Hello Melissa,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Boris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was every good
Stayed 1 night in Jun 2023
Response from Manager on 6 Jun 2023
Hi Boris,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are super clean. They smell like pure bleach.
Stayed 2 nights in May 2023
Response from Manager on 30 May 2023
Hello Alice,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager on 23 May 2023
Hello Sandra, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Christian

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When we arrived to our room it wasn’t cleaned from the person before. The towels were dirty, the bed wasn’t made, there was sticky stuff on the tables and counters. The hotel isn’t located in a safe location. There were people up and yelling on the balcony until 5 am.
Stayed 1 night in May 2023
Response from Manager on 17 May 2023
Hello Christian, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

laquantay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are so nice
Stayed 4 nights in Apr 2023
Response from Manager on 4 May 2023
Hi Laquantay,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Nerita

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The receptionist was nice. The room was nice but it did have cigarette burns on the sheets. The water stopped working and I couldn’t shower.
Stayed 1 night in Apr 2023
Response from Manager on 2 May 2023
Hello Nerita,We appreciate your rating of our hotel and the feedback you have shared pertaining to our shower and also our room. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and very well lit
Stayed 1 night in Apr 2023
Response from Manager on 13 Apr 2023
Hi Jacqueline,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and well lit
Stayed 2 nights in Apr 2023
Response from Manager on 13 Apr 2023
Hi Jacqueline,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Dianna

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Manager on 5 Apr 2023
Hello Dianna, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy behind the desk on March 25th around 5pm was so nice and helped me get a room on the bottom floor for my wheelchair bound boyfriend to be accommodated even with renovations and painting going on. Very pleasant!
Stayed 1 night in Mar 2023
Response from Manager on 26 Mar 2023
Hello Tony,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness
The white towels and sheets were stained. It was very unappealing. Some of the rooms were being painted and materials were left behind by the painters. The floor going into the bathroom was warped. But I came for a hot shower and dry sleeping. It served my purpose
Stayed 1 night in Mar 2023
Response from Manager on 19 Mar 2023
Hello Jennifer,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 31 Mar 2023
Hello Jorge,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Shawntel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady is super nice!!
Stayed 1 night in Feb 2023
Response from Manager on 26 Feb 2023
Hello Shawntel,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our front desk. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Sunshine

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I prepaid for the room and was charged again upon arrival. Dodgy excuses and lies from the guy that checked us in
Stayed 1 night in Feb 2023
Response from Manager on 27 Feb 2023
Hello Sunshine, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. Please reach out and ask to speak with the general manager regarding the mention of double charges and we ask that you please call us so that we can discuss the matter with you right away.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing 10 out of 10
Response from Manager on 9 Feb 2023
Hello William,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff. Guest comments such as yours help us to continuously improve. Thank you for your business.