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Reviews of Best Western Dothan Inn & Suites

2.5 out of 5
Best Western Dothan Inn & Suites
1650 Westgate Pkwy, Dothan, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast - its more than the continental breakfast. And the coffee is just amazing! Thank you for a great stay.
Stayed 3 nights in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything you could want in an overnight stay!
Stayed 1 night in May 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in May 2024

6/10 Okay

Wendy, Jonesboro

Travelled with family
Upgrade
Stayed 1 night in May 2024

6/10 Okay

Heather

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The space was amazing. Plenty of room and space for our family. Very clean. Staff couldn’t be bothered with anything. When asked for help or assistance they drug their feet to slowly help. They all smoke near the pool also.
Stayed 1 night in May 2024

6/10 Okay

Crystal, Williamston

Business traveller
There were dog footprints on the bedspread and animal hair all over the sofa in the room. There was also mold in the toilet and candy stick on the curtains. Other than that, it was a good hotel.
Stayed 5 nights in Apr 2024

2/10 Terrible

Dave

Decline a stay because the pet friendly hotel did not except cats. You will be hearing from my attorney.
Stayed 1 night in Apr 2024
Response from The Best Team on 29 Apr 2024
We are truly sorry for the inconveniences. The details are stated in the policies regarding pets.

2/10 Terrible

Megan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The location was convenient for our concert at The Plant. Lots of chain/fast food restaurant choices around the immediate area. We booked this place because it had good reviews specifically saying it was clean. However, the hotel and our room were dirty and grimy. Our bathroom floor was so sticky my flip flops almost came off. There was some kind of dark brown mold looking stains on every lamp shade in our room. Dust was caked on the table phone and AC unit so those items are never wiped down/cleaned. Microwave had food splattered on every surface and wasn’t even attempted to be cleaned. The white bathroom door was brown from hand prints that have never been wiped. For our king bed we were given 4 throw-pillow sized pillows (not even standard sized pillows). The lighting in the bathroom was so bad I was basically showering in the dark. The next morning we went down to the lobby for breakfast and realized the sticky floor in the dining area was covered in syrup and the same mop they use in this area is what they used to mop our bathroom as it was the same sticky residue that was on our bathroom floor. The elevators look like they were wiped haphazardly with a dirty rag with dirty grimy smear marks all over it. Thank goodness we were only staying here one night. We will never return. I took photos of all of these issues.
Stayed 1 night in Apr 2024
Response from The Best Team on 23 Apr 2024
We are truly sorry for the inconveniences that you have experienced during your stay. We will definitely take your concerns under consideration and make sure they are addressed. We hope that you will give us another chance to make your stay superior.

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a little older but in good condition. Room was clean and updated. Bed was a little firm for me but hubby liked it! Bathroom was clean & updated. Water temp and pressure were good. Coffee pot and 1 kind of juice at the breakfast lounge were still not working as seen in other reviews ( needs fixing-too long) but we were able to make coffee in our room. Breakfast was great: eggs, sausage, biscuits and gravy, waffles, yogurt, great cinnamon swirl bread, fruit & All the other usual items. They need to fix the water cooler in the weight room and water fountain outside the weight room. Overall good place to stay. Reasonable rate.
Stayed 1 night in Apr 2024

6/10 Okay

larry, north highlands

Stayed 1 night in Apr 2024

10/10 Excellent

Tammie, FortWaltonBeach

Stayed 1 night in Apr 2024

10/10 Excellent

Willie J.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice clean stay.
Stayed 1 night in Apr 2024

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find very nice room
Stayed 1 night in Apr 2024

8/10 Good

Gerald

Stayed 1 night in Apr 2024

10/10 Excellent

patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk, Kim, as very helpful and congenial. All good.
Stayed 1 night in Apr 2024

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property but well maintained. Good place to stay
Stayed 1 night in Mar 2024
Response from BW on 26 Mar 2024
Thank you very much. Hope you come back soon

4/10 Poor

Joanna

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good breakfast, friendly staff. First floor room dirty. Carpet disgusting. Bed uncomfortable. Sheets did not look fresh. Terrible pillows.
Stayed 1 night in Mar 2024
Response from BW on 26 Mar 2024
I'm sorry to hear this, i will be taking your notes for improvement !. Thank you for being honest and i hope your next stay meet your standards 1

10/10 Excellent

LeKesha

Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Stayed 1 night in Mar 2024
Response from BW on 2 Apr 2024
Thank you

6/10 Okay

Linda

Travelled with partner
Liked: Staff & service
The staff was very friendly & helpful! Location felt safe with easy parking. Room was clean but it smelled like musty old dirty carpet. The beds were very comfortable. Overall would stay again if they had the carpets cleaned or replaced.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
A clean, up to date, well appointed motel and friendly front office staff.
Stayed 1 night in Mar 2024

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was wonderful the beds were comfy i had 2 rooms one smelled like a locker room due to air condition unit so we had to keep it off the 2nd room the unit was loud every time it went on along with the shower fixture for hot and cold was on backwards. But the friendliness of the staff made up for it
Stayed 3 nights in Feb 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and helpful staff upon arrival. Room and hotel clean met expectations.
Stayed 1 night in Feb 2024

8/10 Good

Siriwan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Breakfast have great selection and fully stocked for each day. Staff did a great job to kept the breakfast area nice orderly and clean all the time. Our pet-friendly room was nice size with extra seating area which bonus. We stayed 3 nights and there're no cleaning or room make up during our 3 nights stays, not sure if there're rule or policies about that but we're fine. The biggest concern about it was a bathroom shower tub that didn't have any bath liner or any sort of slips protection that caused me literally felt right off from the tub and landed on the floor with shower curtain wrapped around me. Thankfully no injured!! I was lucky! only a little small bruising on my wrist. I had not reported or complaint about this incident to hotel staff because it was early morning no one at the front desk anyway. My suggestion, this is something that the hotel should be seriously taken precaution. The bathtub is extremely slippery when it's wet.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jerry, Tupelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BEST WESTERN on 13 Feb 2024
THANK YOU!. PLEASE COME AGAIN

10/10 Excellent

Edward

Stayed 1 night in Jan 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Easy access.
Stayed 1 night in Jan 2024

10/10 Excellent

La Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Best Western
Nice lady at front desk. Easy check in. Room was cleaned breakfast was good. Check out easy. No issues with this hotel. Overall good stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy access, check in was great.
Stayed 1 night in Jan 2024

8/10 Good

diana, Holt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options. We heard lots of traffic noise.
Stayed 1 night in Dec 2023

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent and staff very friendly and helpful. My only complaint is that the bed sheets are very old and used. Fitted sheets will not stay secured to mattress. The sheets were fresh and clean but need new sheet replacements. I highly recommend this hotel and their breakfast quality was the best. It was so good, I left a tip for the employee that was cooking.
Stayed 1 night in Dec 2023

10/10 Excellent

KEVIN

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean rooms pleasant staff. Breakfast was okay
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony, New Milton

Travelled with partner
Everything was fine, breakfast a bit limited but ok
Stayed 3 nights in Dec 2023

10/10 Excellent

Shimmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean.I stayed on the “no animals floor”.I would recommend new mattresses on the pull out sofa beds.Price is good for the area hotels,convenient location to all things Dothan!My 3rd stay since discovering this property.
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rebooked for our return trip this coming week. Enjoyed our first stay last week
Stayed 1 night in Dec 2023

8/10 Good

eugenia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not a bad place to stay for the price. The beds were very comfortable to me. My complaint is that we were placed in a handicap bedroom and the shower was a disaster. It looked nice but it was poorly designed. Water stood in the base of the shower as I showered, and it covered my feet....which freaked me out. Also, there was a yellow liquid that stained the toilet, but it was explain to me that the liquid was a cleaning solution that was left behind. All in all, I'd probably stay there again due to the staff being very willing to accommodate and their politeness.
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service
Television/remote, no channel menu exhausting confusing!
Stayed 1 night in Dec 2023

10/10 Excellent

Shimmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always clean each and every time we stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

I stayed for a weekend because I recently had surgery at a nearby hospital in the area. Stayed there in case I had an emergency and had to go back to the hospital. Best Western was nice and quiet exactly what I needed. Their breakfast was fabulous!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was a very pleasant stay. Hotel staff so friendly and helpful. This Best Western very modern and clean. One of the better breakfast served. We travel a lot and this location has been the best.
Stayed 1 night in Dec 2023

8/10 Good

Jay

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room set up and layout was awesome for this trip with my Mom. The room was dated and since it was pet friendly you can see some wear and tear but clean and comfortable. Service and breakfast was great.
Stayed 1 night in Nov 2023

8/10 Good

Alicia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Very Friendly and easy going. The establishment is clean and easy to understand. The breakfast options are verified and delicious. My was there for a funeral, so we had my father’s little dogs with us. The establishment is pet friendly. Some of the room fixtures are showing a little where but you really have to look for it.
Stayed 3 nights in Nov 2023