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"A brand new hotel with great potentials but for now service needs to be improved. They seem to be having problems of communications. (i) I asked missing chairs in the room for my husband’s work right after check in (yes, table was there), it didn’t arrive until we came back from dinner. He ended up seating uncomfortably on the bed with labtop and note pads to finish the work. (ii) pool booking for our big family was about multiple phone calls. (iii) breakfast was charged twice. I fixed it with breakfast desk (they were very nice) but regardless when checking out, it was still charged twice. Another downside is that the overly crowded pool has 4 time slots to use per day with mandatory break of every 50 minutes- a reason why I don’t stay at Grand Hyatt Seou anymore. Locals seem to be okay with this concept but if you are not local, be informed. Now the upside is that the breakfast was excellent and the chefs at each station were very nice and friendly. Though when it comes to service again, we had to ask a few times for the server to clean up the used dishes. And there is no water service so you need to get your own and kids’ water. "

"I liked that it was easy to walk from the resort hotel to the beach and waterpark. I didn't like that the coffee shop closed so early."

"Great location, friendly staffs. Room was clean. "

"Excellent hotel and service. Breakfast was great. I'd like to visit again. "

"Great staff, beautiful ocean view, and clean amenities. "

"Very nice and clean!!"

"Staff was very helpful and friendly!"

"The property was very clean and easy to find. Close to transport. Staff were helpful and stored our bags."

"Be safe and clean and comfortable but my rent car gps not find gangneung tourist hotel."