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Puma Resort Hotel

4.5 star property
Active travelers find tennis courts and volleyball just steps away, while those seeking relaxation can lounge by two pools surrounded by gardens

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Located in the city center, Puma Resort Hotel offers a lively family retreat. Guests enjoy a breakfast buffet, play volleyball, or relax on the sun-drenched terrace. High-speed WiFi keeps everyone connected while kids splash in two outdoor pools, including one just for them.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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About this property

Puma Resort Hotel

  • Luxury family-friendly resort in the city centre
  • At Puma Resort Hotel, you can look forward to a free breakfast buffet, a corner/local shop and a terrace. Active travellers can enjoy volleyball at this resort. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
  • Other perks include:
    • 2 outdoor pools and a children's pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • 2 outdoor tennis courts, a round-trip airport shuttle (surcharge) and express check-out
    • Luggage storage, a gift shop and outdoor furniture
  • Room features
  • All 55 individually furnished rooms include comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • Other amenities include:
    • Highchairs, childcare services and free infant beds
    • LED light bulbs and eco-friendly cleaning products
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • 32-inch LED TVs with Netflix, streaming services and premium channels
    • Wardrobes/cupboards, patios and heating

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 22 August 2024 to 21 August 2026 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 50 (one-way), (up to 3 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Puma Resort Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7:00 AM to 8:00 PM.

Is Puma Resort Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Puma Resort Hotel?

Self-parking is free at this property.

What time is check-in at Puma Resort Hotel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Puma Resort Hotel?

Checkout is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Does Puma Resort Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Where is Puma Resort Hotel located?

This family-friendly resort is located in the city centre.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

10

Cleanliness

10

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 3 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

Reviews

Verified

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place very safe and clean Stuff was very helpful , I will stay here again
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in May 2024
Verified

2/10 Terrible

Orlando

Reclamo

Pues realice búsqueda de hotel para quedarme en la ciudad Caaguazú y resulta que dicho hotel no existe en dicha ciudad. Nadie dió razón de ello en Caaguazú. Entonces falta mas información en la app para no seleccionar un hotel equivocado. Solícito reembolso del dinero, por favor; o, en su defecto una opción pero yá en Ciudad del Este por el dinero que me han cobrado. Quedo atento a dicho reclamo y solicitud.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

jacques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo. El personal muy amable
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Mahysa

Liked: Cleanliness, staff & service, property conditions & facilities