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Reviews of Home2 Suites By Hilton West Bloomfield Detroit

3 out of 5
Home2 Suites By Hilton West Bloomfield Detroit
33098 Northwestern Highway, West Bloomfield, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 89 out of 163 reviews" "
Rating 8 - Good. 36 out of 163 reviews" "
Rating 6 - Okay. 9 out of 163 reviews" "
Rating 4 - Poor. 13 out of 163 reviews" "
Rating 2 - Terrible. 16 out of 163 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Faye Rachelle

Liked: Cleanliness, property conditions & facilities
Crying baby next door No sleep No other rooms
Stayed 2 nights in May 2024

6/10 Okay

Annemarie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Leroan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. No complaints
Stayed 4 nights in Apr 2024

10/10 Excellent

Aian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

melih

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from RR on 1 Apr 2024
Dear Melih,Thank you for staying with us. We apologize your stay was anything less than exceptional! Your comments have been shared with our team so we can continue to strive to be the best. We hope you consider staying with us again so we can show you that we can do better.Sincerely,Randall RichmondGeneral Manager

10/10 Excellent

Tywanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really clean and up to date
Stayed 1 night in Mar 2024
Response from RR on 1 Apr 2024
Dear Tywanda,Thank you for the 5 STAR review!

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
The staff was so kind and courteous and they set up a lovely breakfast. Before they cleared the breakfast items the staff went around to see if anyone needed anything else first, very personal touch. Upon checking out we were asked if our stay was comfortable and to please visit again. Excellent! The room was so clean and well stocked and the location is quiet although located near a busy area. We did not visit the pool area but it seems that lots of guests were enjoying it. We will definitely return.
Stayed 1 night in Dec 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It satisfied all my expectations.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine. Mechelle who worked serving breakfast was extremely nice and helpful.
Stayed 6 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homey
Stayed 1 night in Nov 2023

4/10 Poor

Morgan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The handicapped shower bench included pored enough water out of the shower to create a swimming pool in the tiled section and even collapsed resulting in my wife's head smashing into the tub. The cleaning manager was informed he manxplained how to use it and after I showed him what he explained and how it failed and collapsed he jusr half heartedly apologized and left. 2 day of our vacation to meet our granddaughter gone to a hospital stay. The cleaning crew (minus there manager) were amazing. Helped with the water and even found a shower chair. They were awesome.
Stayed 4 nights in Sep 2023

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a long term stay.
Clean, comfortable and well stocked. Nice for a long term stay.
Stayed 2 nights in Nov 2023

2/10 Terrible

LeDarius

Stayed 1 night in Oct 2023

4/10 Poor

Byron

Travelled with family
Disliked: Amenities
Reservation was made 3 months in advance. Arrived to find we were on the ground floor facing the parking lot. We refused and waited for 30 minutes for them to clean another room for us. We found the facility to be old and a little shabby. The breakfast was awful. We would never stay here again
Stayed 2 nights in Oct 2023

10/10 Excellent

Jihun

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 3 nights in Sep 2023

8/10 Good

Brian

Stayed 1 night in Oct 2023

4/10 Poor

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hard lumpy pillows = sleepless night.

4/10 Poor

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst pillows are ever slept on. I would love to give them a better rating, but not being able to sleep on hard and lumpy pillows didn't contribute to a good or even decent hotel experience.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It took a while to check in, only 1 person working the desk. The room was under average, and for a king bed we only had three pillows. Asked for one or two extra pillows, and it was as if it was a hardship for them to give us one more pillow. When we went down to breakfast, there was no one around to help with things that were going wrong, or empty or lacking. Many tables were dirty and couldn't be used. Both workers that we did Come across over our 24-hour stay, seem to not to want to be there.
Stayed 1 night in Aug 2023

8/10 Good

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and convenient to my work
Stayed 2 nights in Aug 2023

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning wasn’t functioning well and breakfast was mediocre quality but overall not a bad property
Stayed 4 nights in Jul 2023

10/10 Excellent

Marti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Comfortable
Stayed 4 nights in Jul 2023

8/10 Good

Danielle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The check-in process was easy. The front desk host was extremely nice and sweet, even when another guest was very rude to her. The space in the rooms are nice, especially for two people staying for a few days. The hotel was a nice distance from all of the activities that we had planned. The pool was amazing and actually warm. It reminded me of a jacuzzi, which is my favorite. Cons: Housekeeping never came to our room as requested. The hotel room (shower and floor) could have been a bit more cleaner than it was.
Stayed 2 nights in Jul 2023

10/10 Excellent

Htoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place friendly staff
Stayed 1 night in Jun 2023

2/10 Terrible

RICHARD

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and modern. No meat for breakfast.
Stayed 1 night in Jun 2023

10/10 Excellent

shana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Hilal

Stayed 1 night in Jun 2023

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Detroit
Fun times
Stayed 2 nights in Mar 2023

2/10 Terrible

Camille

Liked: Amenities, property conditions & facilities
Door slammed - side doors would not open to let me in the building with my access key.
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Toysan P

Stayed 1 night in Oct 2022

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Bri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was only one overnight stay but it was still a good experience. Quick check in, the hotel was quiet, the room was spacious ( we had a studio suite). The only thing was I wanted to do a late check out and there weren’t any available.
Stayed 1 night in Jan 2023

10/10 Excellent

Haywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. Friendly staff!!

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at this hotel.
Stayed 1 night in Jan 2023

10/10 Excellent

Elmore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great and the hotel was clean. Nice place to stay with family. The hallways were a little smelly- mostly marijuana smell. I was disappointed that breakfast service wasn't available, due to New Year. I understand giving the employees a break, however, breakfast was one of the reasons that I chose to stay here with my family. I wish the hotel would have let us know prior to the stay.
Stayed 1 night in Dec 2022

4/10 Poor

Afroz

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

KAM WING, MARKHAM

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great, resturant , supermarket shops are beside. ESpecially the front desk, the way he talk was very professional , nice and sweet better than 5 stars hotel staffs. The property should have a sign for EV parking only, half spots were parked Non EV cars

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving family visit
This is our favorite Hotel Brand, and we stay here every Thanksgiving to visit family. Excellent staff and service. Excellent breakfast offerings. No negatives at all.
Stayed 4 nights in Nov 2022

2/10 Terrible

Daniel

Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Yazmine

Stayed 1 night in Nov 2022