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Reviews of Hampton Inn Detroit/Auburn Hills-North

2.5 out of 5
Hampton Inn Detroit/Auburn Hills-North
3988 Baldwin Rd, Auburn Hills, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1001 reviews" "
Rating 8 - Good. 245 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled and it’s very nice.
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from lots of shopping. Comfortable beds.
Stayed 1 night in May 2024

10/10 Excellent

Angelita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I have always enjoyed staying in any Hampton’s hotel. They always have awesome friendly staffs who are willing to assist their customers. Keep up the good work!
Stayed 1 night in May 2024

10/10 Excellent

Jocelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been refurbished and while not complete, the parts that have been upgraded are in great shape. Staff very nice. Breakfast was good.
Stayed 2 nights in May 2024

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Recently remodeled. Super friendly and helpful staff that know the area well. Easy check in and out process. Will definitely stay here again the next time I’m in the area.
Stayed 1 night in May 2024

10/10 Excellent

Kaylee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with some friends, was very clean and tidy. Staff were nice.
Stayed 2 nights in May 2024

10/10 Excellent

Carolyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and helped us work through a booking issue that happened using a third party app. Hotel is undergoing big upgrades. Our room had been completed and it was beautiful. The breakfast was a boxed one because of the breakfast area was under construction but that’s easily overlooked. We look forward to going back next year and seeing the fully renovated site.
Stayed 3 nights in Apr 2024

6/10 Okay

David

Stayed 1 night in Apr 2024

2/10 Terrible

Azhar

Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convientently located. Clean and comfortable!
Stayed 2 nights in Mar 2024

6/10 Okay

Brittany

Wished the pool was heated or kept warmer. The kids were looking forward to swimming but couldn’t because it was too chilly
Stayed 1 night in Apr 2024

8/10 Good

GEMMA

Travelled with group
Liked: Cleanliness, staff & service
Our room was clean but needed new bed and carpet. Nothing like getting up in the morning with a sore back from uncomfortable bed.
Stayed 1 night in Apr 2024

4/10 Poor

Chadd

Stayed 3 nights in Mar 2024

10/10 Excellent

Jason

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
They are currently remodeling but the GM was very nice and gave our kids cookies and chips.
Stayed 2 nights in Mar 2024

6/10 Okay

Meaghan Branigan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel front lobby was under major construction. Loud, dusty, vapors. Breakfast was a boxed breakfast to go. It would’ve been nice to know it was under construction when booking. For the cost of the hotel, could’ve stayed somewhere else.
Stayed 1 night in Mar 2024

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel itself was great and being super close to Great Lakes Crossing was a plus but not having the breakfast area open due to construction was kind of a bummer.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2024

8/10 Good

PAUL L

Liked: Cleanliness
Staff & manager very friendly and professional, bathroom facilities easy to operate & modern;(impressive) ; All the room amenities one would expect at home.Didn't like my bill not having total amount I paid for room.(expedia)!!🤔☹️
Stayed 4 nights in Feb 2024

6/10 Okay

Sandra

Liked: Staff & service
Building under rennovation, so only a box breakfast and rooms not done are quite worn
Stayed 1 night in Feb 2024

6/10 Okay

Sarah

Stayed 2 nights in Feb 2024

2/10 Terrible

Rachel

Stayed 1 night in Feb 2024

6/10 Okay

Staci

Travelled with family and small children
Liked: Cleanliness
The hotel itself was fine. I was very disappointed in the breakfast situation, though. As lame as it sounds, we always try to book our family stays somewhere with a good continental breakfast. My 4 year old gets so excited to go downstairs for breakfast. Nowhere on the website did it mention that the breakfast was closed for renovations and we’d be getting boxed breakfast. We didn’t find out until check in. Covid box style breakfast and not even a toaster for the bagels
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good !
Still working out the kinks in a complete renovation. Rooms are spotless. After a few minor issues, we were moved to the room next door which solved the problems. Management promised me 10,000 points for the inconvenience but I don’t see that in my Hilton Honors account yet. Hope he is true to his word.
Stayed 3 nights in Feb 2024
Response from Natalia on 13 Feb 2024
Thank you for taking your time to share your experience. We are happy to hear that we were able to solve the problems during your stay. Please note that the points were given during your stay. As discussed before, please allow from one to two weeks to have those points show up in your account. It was our pleasure to serve you. We hope to see you in the near future and make a 10/10 experience on your next visit.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the updates to the facility were excellent!
Stayed 1 night in Feb 2024

4/10 Poor

Erika

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Its probably not a great time to visit this hotel. They claim the breakfast area was closed due to construction. We didnt see evidence of this construction, just a closed breakfast area. Instead, they gave us a bottle of juice and a box with a packaged bagel, creamcheese, yogurt and apple. The coffee in the lobby was luke warm. I would have chose another hotel if I knew prior to booking we would not have a regular breakfast. Thankfully there is a McDonalds close. Also, there was a problem with the wifi and we could not get wifi at all. This was dissapointing because we had to add data plans to our phones. The room was strangely musty smelling and warm when we first walked in. We had the air conditioner going all night to keep the room air fresh, in the middle of winter. Wish I picked one of the other hotels in the area.
Stayed 1 night in Jan 2024

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Had a nice stay at this hotel which is located right next to the parking lot for Great Lakes Crossing Mall. The staff were friendly and helpful. Other than the carpeting in the hallway, rooms and lobby were so clean and there were staff visible always working on keeping lobby presentable. Do miss the regular breakfast in the lobby area compared to a box breakfast.
Stayed 2 nights in Jan 2024

6/10 Okay

Patricia

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Toby

Stayed 1 night in Jan 2024

6/10 Okay

Marcy

Travelled with family
Very convenient if you are interested in shopping. Many options for eating Top Golf is very close .
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, amenities
Location
Stayed 2 nights in Dec 2023

2/10 Terrible

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To find out after checking in with no recourse to back out that they have no breakfast or what they call a cold box breakfast was a joke. The only reason I stayed here and the only reason I will not ever come back.
Stayed 2 nights in Dec 2023

4/10 Poor

Bethany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of five
This hotel was not very nice. We specifically looked for a hotel with Continental breakfast since we have three kids and the breakfast was under construction. They had breakfast boxes which consisted of a boiled egg and stale bagel. When I asked if the hotel would do anything to compensate for the lack of breakfast they refused. They also refused to empty our trash since they said they only clean every other day even though the room had a sticker advertising that if you wanted your room cleaned they would do that if requested. The room had a view of two dumpsters because of the construction. The room itself definitely needs an upgrade the carpet looks nasty. I would suggest staying at one of the other hotels in the area. The staff did not care that their accomodations were not great and did nothing to make this subpar stay any better.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Angela

Stayed 3 nights in Dec 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean room
Stayed 2 nights in Nov 2023

8/10 Good

augustus

Stayed 2 nights in Nov 2023

10/10 Excellent

TRACEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time i stayed here. Always nice.
Stayed 1 night in Nov 2023
Response from Natalia on 14 Nov 2023
Thank you for taking your time to share your experience with us. We are very happy to hear that everything was nice during your stay. We look forward to welcoming you back soon! It was our pleasure to serve you.

6/10 Okay

Shelby

Travelled with group
Liked: Staff & service
Wasn't The Best, Could Be Better
When we checked in, we were given the keys and then immediately went up to the room. Scanned the key card on the door and it turned green and you could hear it unlock. We tried to open the door and couldn't get it open. We tried several times and eventually had to go back down to the front desk to get some help. The gal came up with us and acted as is this happened all the time, no big deal. She showed and told us that you have to be patient and wait and jiggle the doorknob just right in order to get in. She got us in, but it was a pain every time we left and tried to get back in it took SEVERAL minutes to get it just right in order to re-enter the room. When we entered the room, it was SO hot an stuffy so we immediately kicked on the air to cool it off and it took a long time to cool down - it never did get super cool, but we made it work. The carpets in the room we so stained and dirty, you almost didn't want to walk with no shoes on. The breakfast was so, so. The juice machine was down, but overall, it was okay for a "free" breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible! Extremely helpful and always courteous. Our short stay was a pleasure. We plan a return trip early next year.
Stayed 1 night in Nov 2023

10/10 Excellent

Yu Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities
Love the breakfast waffles and the breakfast lady was very helpful and friendly. Her cheese eggs/ sausages are excellent.
Stayed 1 night in Nov 2023
Response from Natalia on 8 Nov 2023
Dear Yu Hsuan,Thank you for taking your time to share your experience. We are happy to hear that you loved breakfast waffles. As well that Rhonda was very helpful and friendly. It was our pleasure to serve you. We look forward to welcoming you back soon and continue to make great experiences.

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms. Great breakfast and lots to choose from. Friendly staff.
Stayed 1 night in Nov 2023

6/10 Okay

Sandy

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Sharmelah

Travelled with family
Liked: Cleanliness, staff & service, amenities
I wouldn’t stay again. The showerhead is horrible it sprays water everywhere. The pillows are very flat and offer no support, making it hard to get a good night sleep. The positives are that the staff are really nice, breakfast is decent, hotel is in front of a great outlet mall and is easily accessible to many amenities.
Stayed 2 nights in Oct 2023
Response from Natalia on 30 Oct 2023
Thank you for taking your time to give us feedback. We are glad to hear that the staff was really nice, the location and breakfast. We are sorry to hear about the showerhead, we will give your comments to our maintenance team to get it fixed. I would suggest for next time to ask for non-feather pillows as they are softer rather than the polyester pillows that are firmer. We hope you can give us a second chance to welcoming you again in the near future and make a 5/5 experience.

10/10 Excellent

Anne-Marie

Stayed 1 night in Oct 2023
Response from Natalia . on 25 Oct 2023
Dear Anne-Marie,Thank you for taking your time to give us a perfect 10/10 rate. We are very happy to see that you enjoyed your stay. We look forward to welcoming you back soon.

8/10 Good

Elizabeth

The room needed some TLC. Good carpet clean and the grout between the floor tiles was coming out in several places.
Stayed 2 nights in Oct 2023
Response from Natalia on 23 Oct 2023
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.