When I checked in I asked the receptionist if the pool/hot tub was still opened since it was a long day of traveling. She said it was and even pointed out the location for me. I immediately went to my room and change into my trunks and proceeded to the hot tub. Only moments after entering the pool room the security guard bust in and started SCREAMING at me that it was closed. I tried to calmly explain that the girl at the front..... "GET OUT" He kept interrupting me shouting for me to get out, it didn't matter, he didn't care, he's the "head of security". I wasn't even given the opportunity to speak over his shouting and obsession over his authority. It was really a pretty awful experience, and all I wanted was to quietly soak in a hot tube for a few minutes after a long day and a headache.
Also, there was no shampoo in the room. They have these dispensers attached to the wall in the shower, which obviously aren't filled regularly.
For a "suite" at a higher end hotel, and as a Hilton Honors Member, I was really disappointed.