Western Division Luxury Hotels

"Staff were great, venue was great, had a great time with family"

"I booked this resort for myself and my two daughters and it was so beautiful. The beach waters are literally crystal clear turquoise water. The snorkeling was beautiful. The coral was so bright. The staff was 10 out of 10 so pleasant so kind willing to go above and beyond to make your stay happy. Special shout out to the all the bartenders especially Fresh and Ami. Una and Bill were very very helpful with everything. I will most definitely return. "

"Rooms are being updated to match Shanghai La standards but furniture is pretty old."

"The staff were incredible- so friendly and professional. The rooms were very clean. The beach is stunning. It is an extremely child friendly hotel with lots of activities for them. The food was OK and the rooms slightly dated. We didn’t have the best room as it faced a walkway and people could see right into the room, and we heard people walking past early morning. "

"Amazing customer service and the breakfast buffet was 10/10"

"Beautiful location! Surfing excursions were easy to book. Good food and friendly staff. Overall lovely experience. "

"Great"

"Ehhhhhh. We had a major issue checking in regarding room. After a day of writing to Hilton corporate , we finally were able to get the results we needed. Thank you GM Solte for your help and assistance. Staff all around 10/10. Food needs help as well as some areas of resort. Serum at the spa was excellent. I’ll visit again only for a few nights only do to the staffs hospitality . "

"We have just spent 10 days at the Sofitel in Fiji. We had a fantastic time, the Sofitel had excellent service all round. Couldn’t fault anything, the staff are absolutely amazing and definitely go the extra mile to make your holiday memorable. "