"Good: this place has everything to be 5 star experience. Breakfast is spectacular. Best pillows and sheets. Clean and up-to-date interior. Young staff that tries their best, but who seem to be mostly in training.
Bad: promissed pool and outdoor balcony are closed for renovation. In spite of reservation saying “city view” they put us on the 2nd floor with zero view and construction going on. When requested to change they said maybe they can upgrade for 50 euro, but they don’t know what floor and when, so we ended up staying where we were. We arrived early jet legged and were promised a room by noon. Had to wait for 2 hours and had till 2.40pm instead. Stick to regular 3pm checking and don’t trust their promises."