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"The staff thought to be more helpful or friendly. The hotel itself is very well run, clean and the spa was excellent."

"Staff is helpfull, rooms clean, location perfect. No parking for big vans."

"Spacious room. Super clean hotel. Very friendly, warm staff from welcome to check out. "

"Top location. Comfortable stay overall "

"This is one of the nicest hotels I've stayed at when in France, goose down white quilts, fresh bed linens, fluffy soft pillows, and comfortable mattress allow a weary vacationer/traveler to get a good night's sleep. The staff is wonderful, food at the in-house Jeanne D'Arc Restaurant is very good and reasonable for the fine cuisine. At the staff is very helpful and accommodating- especially Sheena who speaks French & English. I highly recommend this as the hotel to stay at in Rouen. Fitting it is situated right next to tower/dungeon where St. Joan of Arc was kept as a prisoner. They have beautiful portraits and art work in the restaurant of St. Joan."

"Good breakfast"

"Clean room, nice lobby , parking chargeable in hotel with EV charging @€0.41 Kwh"

"Our stay here was very quick as we arrived so late due to planes being late. Mercure waited for us to check in! They were so helpful. In the morning we came down to an amazing breakfast! It was the best of our whole trip. The cheeses presented were delightful and not ordinary! The pastries were crisp and so fresh! I loved the scrambled eggs. They tasted so much better than in the USA. Everything was great, the staff was amazing! "

"Excellent staff, room as expected, dinner and breakfast very good, dinner made to order"