"I stayed at Jiao Iberostar for a week to celebrate my sister's birthday during our first trip to Jamaica. The location itself is beautiful .The pools, beach, and variety of activities on the resort kept us entertained throughout the stay.
Unfortunately, the biggest issue was the staff, especially some of the female staff members. We experienced rude behavior and felt racially profiled during our stay. It was very noticeable that white guests were treated with more respect, received quicker service, and were given far more attention than we were. What made this even more disappointing is that I have previously stayed at Iberostar in Mexico, where the experience was absolutely breathtaking. The staff there treated us like queens
everyone was friendly, kind, welcoming, and always willing to go above and beyond. Because of that experience, I expected the same level of hospitality in Jamaica, which is why I chose this resort in the first place.
It's truly a shame to feel racially profiled by our own people while trying to enjoy a special family vacation. During checkout, a member of the guest services team asked us to leave a review of the property, and we agreed. She then asked to see my phone so she could show me where to leave the review, but instead she began writing a 5-star review herself. She said, “I want to make sure you review us.” That’s when I told her our stay had not been great at all. That made me question how many of the 5-star reviews were writen by staff"
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