"I am highly upset with this booking — both with this hotel and with Expedia for the false advertising. This property is nowhere near a 4‑star standard. The building is extremely old, and the layout is inconvenient, with floors separated by stairs that force you to drag your luggage up and down. The interior is just as disappointing: ugly grey carpet, small claustrophobic elevators, and lobby couches that are outdated, worn, and dirty.
What made the stay truly unbearable is that the hotel does not turn on the AC until mid‑June. We spent several sleepless nights in a hot, uncomfortable room. Opening the balcony door didn’t help — it only added noise from outside and constant door banging from the wind draft, making the nights even worse.
To make matters worse, the location is far from everything. It’s at least a 40–60 minute walk to Trevi Fountain and other major sights.
Overall, this was a terrible experience from start to finish. I strongly recommend staying away from this hotel."