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"Nice and friendly staff,helpful when in need. Breakfast is excellent."

"Had an extremely pleasant stay at Novotel before and after doing the Inca trail trek. When I came back from the 4D/3N trek, the receptionist had everything prepared and I was able to get my room and luggage in less than 5 minutes. Truly exceptional especially after a tiring multi-day activity. Would also like to commend the quality of the food from room service. I really enjoyed the Lomo Saltado!"

"Una experiencia increíble en Cusco Me hospedé aquí durante mi viaje a Cusco y fue una experiencia excelente. "

"Without a doubt it’s the best hotel in the historic center of Cusco. Have been in Cusco more than 10 times and have stayed in many other hotels and this is definitely the best! Very friendly staff, very clean, delicious breakfast and very convenient location. "

"This historic property is in fact a museum and a 5-star luxury hotel located across the street from the must see Qorikancha. Our experience was outstanding. Hot tea in the lobby. A baby lima in the plaza by the restaurant. Outstanding service with people waiting to assist you everywhere you go. The restaurant provides excellent food, with lovely, soothing live music. The buffet breakfasts had all the high quality offerings one could hope for. The room was plush and luxurious (even if a bit small), with beds one sinks into, plush first rate robes, towels, bedding and pillows, hot showers. Don't miss the free tour of the hotel at 5p, done by a very accomplished young man who provided a lot of information one would not have gotten otherwise. It ended with a moving Inka ceremony of music and dance. After 10 days in a series of nice but simple hotels in Pisac, Ollantaytambo and Machu Picchu, it was nice to enjoy the comforts of the Palacio for 3 nights, while seeing the sights in Cusco."

"My stay exceeded expectations. Pros: Heater and heavy blanket in room, great shower pressure with hot water, filtered water station, coco tea immediately available, saw people getting supplemental O2, decent breakfast - scrambled eggs, omelette station, orange juice was amazing, will make a small lunch bag if you miss breakfast Cons: It’s an older building and the eggs were sometimes runny - that’s literally my only complaint Middle of the their winter and I was as comfortable as I could be. Would 100% stay here again."