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"Great hotel. The staff were so helpful."

"Confortable facilities and delicious food"

"Everything was perfect"

"Only reason I say 4 stars is because there happened to be a company that rented the complex. The music was was very loud at all times of the day and late night. Also the alcohol consumption got a bit out of had. Otherwise, the service was extremely good, friendly and great breakfast. The location is extremely secluded. "

"Great Staff! Beautiful place "

"A great stay in a very comfortable hostal. It was calm and peaceful with nice people as both staff and guests "

"Great choice for a stay in Chillan. Outstanding breakfast quality!! Unfortunately in-room wi-fi didn't work "

"The location of the property is found via a very rough dirt road. When we arrived, the place literally looked abandoned. The surrounding grounds were so unkept, it looked like it hadn't received maintenance in years. We were the only guests in 2 days. Many issues: 1 staff member, no restaurant available, no wifi in room, pool deck and terrace deck were unsafe with twisted rotten boards with screws and nails popping out everywhere, no security, no spa, sauna and hottub extra $$ to use, no in...

"Great!"

"Great place to stay if you're in Las Trancas to ski Nevados de Chillan."

"Poor communication, the property has damaged doors, broken floor tiles and filthy stained couches. No towels you have to rent them per day and nowhere did it say on the booking that you had to pay for them. It’s a real shame as it has lots of potential but poorly kept and not very well managed. With has issues with gas not working and power going out only at our property for over 6 hours. The only saving grace is that the wood heater worked really well and there was enough wood to use. "

"La atencion excelente y muy buena voluntad para resolver problemas propios de las circunstancias de la pandemia"

"Reserve una cabaña familiar de 8 personas y al llegar al sitio me dicen que tengo asignada solo una habitación para 6 personas. Ni la señora encargada de las cabañas, ni expedía, ni yo pudimos contactarnos con la dueña. Muy irresponsable de su parte. Nos vimos obligado a buscar una cabaña en temporada alta, gracias a Dios encontramos y pudimos mejorar el fin de semana. "

"A good cabin in the mountains with very good hiking etc nearby. It was a bit hard to find as the address in the Hotels.com is inaccurate and the sign was missing. The cabin has good space for 6 with good kitchen and living spaces. In general all looked clean but please change the bathroom and some room floormats! There was very good communication with the owner Christobal after we got there!"

"This is an exquisite hotel. The staff is incredibly friendly, the chef is surprisingly brilliant and the surroundings are remote, quiet and beautiful. This place allowed us to appreciate nature while feeling pampered at the same time. I will stay every time I am in the area!"

"The staff were incredibly friendly and hospitable. We enjoyed a quiet stay and appreciated the onsite breakfast. We would stay here again in the future."