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"I am disappointed with my recent stay at SANA Berlin Hotel, especially as I had a positive experience last year. The standard has clearly declined. On arrival, the apartment smelled of cigarette smoke, which is unacceptable in a non-smoking environment. Cleanliness was poor throughout , the dining table had visible marks from previous guests, and the headboard in the main bedroom had obvious spill stains, suggesting it had not been properly cleaned. Most concerning, the dishcloth by the sink was heavily stained brown, which is unhygienic and made the space feel dirty. There were also maintenance issues. The towel rail above the bath was skewed and appeared to be pulling out of the wall, giving a neglected and unsafe impression. Service was equally disappointing. For a week-long stay, I expected slippers and a robe to be provided as advertised without asking, particularly to use the pool facilities. By the second morning, when nothing had been provided, I had to request slippers and a robe myself, which should not be necessary. Overall, the apartment felt unclean and poorly maintained. This was a stark contrast to my previous stay and reflects a clear decline in standards. "

"Front desk staff unhelpful and rude. The room had a broken mirror held together with tape. Red stain on the ceiling!!!!!"

"Room was clean and perfectly functional "

"Breakfast menu was extensive and delicious. We were grateful to receive early check in. "

"Very friendly staff. Room seemed to have refurbished recently."

"good location, clean and nice hotel."

"It was great. No additional feedback. "

"Nice Hotel.The staff were pleasant and Friendly.Excellent choice for Breakfast.Location was excellent as well. Hotel was quiet at night so got a good night sleep.I would definitely come back here again."

"Great stay , location was walkable to central station , grocery store next door which is very convenient! great italian on site to! loved the stay "