Kocaeli Luxury Hotels

"This hotel is right next to the airport and the very best thing about it was Fast Track entry through security, which saved me lots of time in morning. "

"Staff were great, answered all my questions, room was clean, relaxing, most probably my favourite hotel room I've started at. Would be better if I could connect Netflix or my phone to the TV which was large but not in my language"

"Keycards often didn't work, AC was blowing hot air and there was no water for a brief period of time"

"There was a forgotten food in the fridge mold!!! Disgusting!!! Mold was on the ceiling! And the SPA what i was really looking forward to was only one sauna and a small very small some kind of pool with cold water! The Staff was very nice and helpful! Breakfast was ok boiled eggs french toast plenty of olives salat…"

"Hotel and restaurant with very low quality and bad service"

"So comfortable and relaxing! Love the treehouses and the trees and birds, and the breakfast was amazing. "

"I had surgery and specifically requested a non smoking room prior to check in. Upon arriving to my room, it smelt like cigarette - so the front desk accommodated a room change. The second room also smelt heavily of smoke, and upon requesting for the third time a non-smoking room, I was told the best they can do is to “spray the carpet”. Due to complications second hand smoke can have on bleeding and other surgical risks, I couldn’t even stay my first night. I had to check out within a few hours and the hotel is refusing to provide a refund, even though it was for legitimate medical reasons. They are saying I “refused” a room change, however, it would’ve been my third time changing rooms. At that point is what made clear, no matter which room they put me in, it’s simply not a smoke free hotel, and a “non smoking room” was wrongfully advertised. I am now out $400 and they refuse to refund me. "

"We had an amazing stay at this beautiful hotel. It is in a quiet street but very close to the centre of town. The staff were all lovely and accomodating. The breakfast was phenomenal. Would definitely recommend for a peaceful weekend away from the bustle of Istanbul. "

"Truly special night on the island with Palais. The staff was exceptionally helpful and kind, the atmosphere was intimate, magical, and the views stunning. Can't think of a better place to stay while here. "