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"The hotel was clean and the staff were very friendly. "

"It is a really excellent hotel with wonderful staff. The room was very good."

"The Staff were very friendly"

"The rooms were big, clean and im a nice location!! "

"The staff were outstanding. They were very attentive and focused on the guests, anticipating what wse needed."

"excellent location, room suitable for its price range. "

"What a great hotel! Clean comfortable rooms in a lovely setting, an easy walk to shops and restaurants. We especially appreciated the welcoming, friendly staff who spoke excellent English. The bar was cozy and featured amazing cocktails - the gin & tonic with "forest" syrup was my favorite (so much so that I bought a bottle of the syrup to bring home). Would absolutely recommend this hotel, and hope to visit again someday!"

"The staff were excellent—friendly and helpful. The location was convenient enough, though a bit far from town. It’s best if you have your own car rather than rely on public transportation."

"This hotel is a perfect place to have vacation. Perfect service, perfect food, and perfect room. "

"Surprisingly great value for the price. Great family friendly facility."

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"

"perfect!"

"1.電話がタブレットのみ。 2.外国人スタッフが多いので、一生懸命やってくれているが。 やや意思疎通&ホスピタリティ－が微妙。 3.ベッドベッドのライトが就寝時に消えない。 困る。全部の部屋の入り口すぐの差し込み口のルームカギを一旦はずさないと消えないのは、どうか？ 4.あとは皆さん、スタッフは、 グランディスタイルホテルリゾート旧軽井沢らしく頑張っている。 オ－プンしてわずかなので、非常に期待しているだけに、ホテルクオリティ、サ－ビスクオリティの より一層の向上に期待します。"

"The room in which I stayed was very comfortable and spacious. I wish I had booked at this location for more than 1 night. I appreciated how the staff was very nice and helpful."