"In general it is not at the Hyatt standard you would think of or experienced. Staff are nice enough but not at the Hyatt level you would expect in terms of professionalism and offerings.
What shocked me is that none of the USB outlets in the room worked. It created a lot of hassle when I wanted to charge my electronic items from the U.S.
In addition, when I asked if the lunch could be charged to my room since my WeChat pay could be set a limit since it is registered abroad, the lady tried but the system didn't allow her to do so because that I chose to pay at the hotel instead of pay with the booking platform or paid deposit. I just feel that my credibility was doubted. It could be just Hyatt Changchun's operation policy, but was really surprised.
Then the checkout date, the lady said everything was charged and I was OK to go. I just wondered a little how they did it when I chose the method to pay at the hotel at check-out, but glad it was taken care. However the next day, I got a phone call saying that they only charged one room instead of two and the card was denied. They asked me to go back to the hotel to make the payment when I left Changchun already! It was a really weird experience with Hyatt. I had to ask my friend to help the next day, but then found out the 2nd room was charged.
The whole experience was pretty disappointing and way below the normal expectations I have for Hyatt."
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