"Rooms in the interior garden can get noisy from the reception/lobby area and check in. Construction means banging all day in our room. Hard to figure out lights to turn off when in bed. Every lamp is on and had to get up and turn every light off rather than have one switch for all. Sound carries from the lobby. Spa/go to pool area was disgusting. A jug of lemonade with glasses left for guests was there but ants were all over it and around the table and if you poured some in a glass you also got about 20 ants with it. No one at the spa desk for hours, when we left the pool finally a few girls were there so we told them about it. We went back to the pool 4 hrs later and it was still the same. I was appalled that no one tended to it the whole day. Also I wanted to inquire about the spa maybe take a look inside but no one there to greet or welcome me. Perhaps if no one is there, if they’re busy giving a massage, there should be a phone at the desk saying dial “X” and someone will come down to help with information or reservation.
Not easy to change money here so if you don’t have MAD better not count on this place. Staff not very helpful in that area. The smell of this hotel was my favorite as was the food at Gayza and friendly staff on rooftop patio. Pool area needs a bit of a revamp imo"
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