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Staff are very friendly, location location location

Love the iPad controls for the room!!

I had a great experience. Felt safe and comfortable

Great hotel, staff amazing!!

Great location, clean, and good facilities.

First and foremost the Staff was very attentive to our needs whether we needed extra pillows, extra blankets, any info or recommendation on sight seeing or restaurants to eat at the staff was great. It was my wife and two 21 year old daughters staying at the Novatel for 5 nights for holiday from the States. . Rooms very clean. Hotel located in a good location. Not very touristy (which we like) but walkable to train station (about 20 minutes). Lots of restaurants to choose from on the walk toward train station. Grocery store across the street 2minute walk.

This was our first stop on our honeymoon after a long day of travel; the front desk staff were exceedingly attentive and friendly. The hotel upgraded us and the room was charming - they provided prosecco and chocolates with fresh fruit, and the concierge helped get us reservations at a nearby restaurant a wedding guest had recommended (despite it being booked out). It’s been a great experience all around. The hotels location is extremely convenient if this is your first time visiting. It was a two minute walk from the main station (you’ll see the sign as soon as you walk out towards the Main Street). It’s very centrally located. The rooms are clean and the valet very helpful.The restaurant was also quite nice.

We loved it here! It was the perfect spot to enjoy all that Lake Lucerne has to offer, with beautiful lake access and close enough to enjoy the energy and sights of the city. We didnt realize until half way through our stay we could ride the #24 bus for free (included with hotel reservation) into town and to the transportation museum. Definitely make sure you ask for the print out. The rooms are lovely, the food in the restaurant is DELICIOUS, especially the dinner. Everyone who worked there was so kind. There is even a trail to visit a beautiful non-touristy castle that has an adorable little cafe- must visit! They will tell you the way. Make dinner reservations for around 8 so you can watch the sunset! Gorgeous!

Such a great hotel. Very conveniently located near restaurants, supermarkets and the tram. Would stay again when visiting Zurich.