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"The room itself is nice as it is a new hotel. Bummer they saved money on the materials as you hear every noise from outdoors, shower doors are leaking. The staff is far from nice. We were super early, 10am, so of course we couldn’t check in yet. We came back at 2pm but the room was still not ready. They just were on auto pilot saying check-in was at 3pm. They didn’t even want to check with housekeeping for the actual status of the room. So we had the wait in the reception area. Our water bottles were empty by then, so we asked if we could get some water, but even that was not an option. So rude, so extremely unfriendly, with a clear ‘I don’t care’ attitude. "

"Un hotel básico"

"The room is spacious . . the air conditioning is working well . . there is a large wardrobe and I must mention that the lobby is very elegant and fits a VIP class. The breakfast is great and the breakfast area is as impressive as the lobby. There is a great Mall across from the hotel."

"Clean, nice staff"

"Clean room, friendly staff; however, the front of the building is under construction as of March 3,2026. It will be great in a few weeks when it is finished. "

"Good location.Room was clean and comfortable. Staff was very polite and helpful despite limited ability to speak English. The staff at reception were very helpful, they even tried to contact our airlines and airport. "

"Muy buen servicio "

"The room was clean but there were no tissue paper anywhere. Food at Tarakua was outstanding however the food at the restaurant where they serve breakfast was mediocre. Swimming pool can get busy and dirty with tons of kids on the weekends but weekdays are much cleaner and quiet. "

"El cuarto estaba sucio, me cambiaron a un cuarto más chico, y no me dieron algo, luego el último día me corrieron a las 10 am"