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Reviews of Miracle Springs Resort & Spa

3 out of 5
Miracle Springs Resort & Spa
10625 Palm Dr, Desert Hot Springs, CA

Reviews

7.4

Good

Rating 10 - Excellent. 768 out of 2112 reviews" "
Rating 8 - Good. 542 out of 2112 reviews" "
Rating 6 - Okay. 367 out of 2112 reviews" "
Rating 4 - Poor. 224 out of 2112 reviews" "
Rating 2 - Terrible. 211 out of 2112 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Ma. Rafaela

Disliked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Marcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and efficient.
Stayed 3 nights in May 2024

10/10 Excellent

joe

It was OK for what it was .
Stayed 1 night in Apr 2024

8/10 Good

Skyler Rebecca

Beautiful weekend getaway! The smoking lounge could use some work though.
Stayed 1 night in Apr 2024

8/10 Good

Angie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plants and birds so beautiful on the property. Also quiet and secure feeling. Outside of property a bit dingy and dated.
Stayed 1 night in Apr 2024

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Sam

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. Wish there was more late night food options
Stayed 1 night in Apr 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Elena M.

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We were 4 with two rooms and we've got there around midnight. None of us could take a shower because the water was coming out cold. We called the concierge and been told to let the water run for a while and eventually we could get the water hot. It didn't happen and we went to sleep ....no shower taken.
Stayed 1 night in Apr 2024

8/10 Good

Gabor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are very friendly, the room condition is average, bathroom shower and sink water temperature is not easy to just, sometime both are very hot or just cold The SPA is very nice but early in the morning the water temperature is cold.
Stayed 1 night in Apr 2024

2/10 Terrible

Garrett

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water? then only hot water-front desk said it was due to the city. nothing they could do. keys wouldn't stay coded for door. they claimed it was from metal scanners at the festival, but we left keys in the car when we went to the fest. Room was musky and dirty. carpets stained and damaged. just over all a very poorly kept facility. We only stayed because it was Stagecoach, and we had no other options.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Gregory

Travelled with family
Disliked: Property conditions & facilities
No hot water for 1.5 days of a three day stay. I had to ask the staff four times before it was fixed. No discount offered and the staff was indifferent.
Stayed 3 nights in Apr 2024

8/10 Good

Cygal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that was missing in this property was that they didn’t have a gym. I was very disappointed! Beside that in enjoyed the foods in the restaurant and I liked the massage and the mud wraps.
Stayed 3 nights in Apr 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
Nice pool and fun restaurant staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
AC is not working
Stayed 1 night in Apr 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities
Great staff! Springs were clean and excellent. Large room, well worth the price. Entire facility could use an update/refresh it feels tired.
Stayed 1 night in Apr 2024

10/10 Excellent

Alice

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The mineral pools. Loved them. Also that they are family friendly & accept kids.
Stayed 2 nights in Apr 2024

10/10 Excellent

Pavel, Los Angeles

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Kimie

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Fridge was very cold which was very helpful. Would be nice to have one non-hot pool but understand the uniqueness of the area being the hot springs. 24/7 pools amazing. Locker room nice as well to have. Thank you
Stayed 3 nights in Apr 2024

4/10 Poor

Matthew

Travelled with group
Disliked: Staff & service
The dessert spring pools were great. Rooms and overall place is in need of some upgrades/updates. Relatively clean, but old. Our room had no hot water after a few visits to the front desk and then after a third time only had hot water. Like super hot, but it was better than cold showers I suppose. Could tell it had the potential to still be a nice stay, but needs work.
Stayed 3 nights in Feb 2024

6/10 Okay

John

Stayed 1 night in Apr 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Jill, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools and surrounding grounds were GORGEOUS. The staff is friendly and does their best to help. My confusion was when a bunch of (presumably local) teenagers kinda took over a part of the pool area. They were there a couple of afternoons and Friday night was like a local high school party with at least 15-20 teenagers in the pool area. Other than that, the place is amazing,
Stayed 3 nights in Apr 2024

8/10 Good

LuisMario, Los Angeles

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Loved the food and the restaurant… pools are very clean. Kids loved it. Great location. - room and hallway carpets need an upgrade. -over all I would love to go back..
Stayed 2 nights in Apr 2024

10/10 Excellent

Celso

In the bathroom o recommend to check the shower head. The water was leaking out of the head.
Stayed 1 night in Apr 2024

8/10 Good

kenneth, Escondido

Travelled with group
Liked: Cleanliness, staff & service
Room decor is old fashioned but the spring fed hot pools / tubs makeup for it. No such thing as an early check-in there and 4PM check-in is a bit ridiculous - perhaps they should rent by the hour not a full day!
Stayed 2 nights in Apr 2024

8/10 Good

Keerthichand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property for the price. Hot springs are nice.
Stayed 1 night in Apr 2024

8/10 Good

lara

Travelled with family and small children
Liked: Staff & service
Pools is amazing! The rest is toooooooo old
Stayed 2 nights in Apr 2024

6/10 Okay

Audrey

Travelled with family, Travelled with family and small children
Great customer service
Stayed 4 nights in Apr 2024

6/10 Okay

Patrick

Stayed 1 night in Apr 2024

8/10 Good

Paula

Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great time family loved everything
Stayed 1 night in Apr 2024

10/10 Excellent

Jose Ochoa

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here at least once a year we find the waters very relaxing. Tv in our room kept going of n on called front desk n were compensated thank fir a wonderful stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are very roomy and comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Yuling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Leah

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Elena

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and hot pools
Stayed 1 night in Apr 2024
Response from Krystal on 12 Apr 2024
Thank you ! We hope to see you again!

6/10 Okay

Hyunkyoung, Rancho Cucamonag

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

ALEJANDRA

Liked: Property conditions & facilities
Pool variety
Stayed 3 nights in Apr 2024
Response from Krystal on 12 Apr 2024
Thank you ! We hope to see you again!

2/10 Terrible

Nichole, Santa Fe Springs

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely would NOT recommend! Horrible customer service and environment. The beautiful lobby is deceiving and in no way what you actually get when you get to the hallway where the rooms are. This place is equivalent, if not less than a pay-by-the-hour sleazy motel. Thankfully, we brought our own towels and blankets and sanitizer for the furniture. We had no hot water on our first night and could not shower. Second day, we called the front desk for assistance with the hot water. After an hour of letting the water run in hopes it would eventually get hot, it was faucet temperature at best and I attempted to shower. While in the shower, the water went from faucet temperature to ice cold then to scalding hot and burned my back. We called the front desk again and maintenance management came and said this was "normal" since there are wells that the water comes from. He supposedly "fixed" the water and upon my boyfriend trying to shower, he experienced the same fluctuations in water temperatures. Last day here and we will have to go to a gym to take a hot shower to wash the filth of this motel off of us before our long drive home. When we asked to speak with management, we were denied and told there was no one in management to speak with. Do NOT book a room here! You will be extremely disappointed!
Stayed 2 nights in Apr 2024

4/10 Poor

ARPE, GLENDALE

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is very old, décor has never been updated. Staff were nice and the places is surprisingly clean but the actual building, fixtures and furniture are way too old.
Stayed 2 nights in Apr 2024

10/10 Excellent

Roxanne

Travelled with family and small children
Liked: Amenities
Villas good for family. Very clean and feels like home.
Stayed 3 nights in Apr 2024
Response from Krystal on 12 Apr 2024
Thank you ! We hope to see you again!

6/10 Okay

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It is old and needs total upgrade! Furniture dirty and from 1940's but not nice vintage! Looks like thrift store buys. Old mattress and very old dressers so didn't put anything away as felt dirty and unclean. Wifi not working and no amenities but pool but it was cold out and rain but wouldn't try.
Stayed 1 night in Apr 2024

10/10 Excellent

Irena

Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were very nice. Not too far from downtown Palm Springs . Would go again
Stayed 1 night in Apr 2024