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Reviews of Europa Inn & Suites

2.5 out of 5
Europa Inn & Suites
13475 Palm Dr., Desert Hot Springs, CA

Reviews

6.6
Rating 10 - Excellent. 85 out of 303 reviews" "
Rating 8 - Good. 65 out of 303 reviews" "
Rating 6 - Okay. 48 out of 303 reviews" "
Rating 4 - Poor. 41 out of 303 reviews" "
Rating 2 - Terrible. 64 out of 303 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kathleen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was no one there for check in. We had to call a phone number and wait for someone to come to the property to give us our room. There were a lot of very odd people hanging around and walking through the property. We got a double bed when we paid for a queen. The room is very small and wierd. Would not recommend it and have no idea how this place could get such a high review.
Stayed 1 night in Apr 2024

10/10 Excellent

Sompit

Liked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Laura, MODESTO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Price was reasonable, but the bed sheets were dirty, bed frame feet were metal and stuck out so you hit your toes, hot water in the shower took forever to warm up, vinyl tiles were peeling off the walls, and the room stunk so badly it was nauseating. The fridge was cool, though, and whoever folded the towels did a good job.
Stayed 1 night in Apr 2024

2/10 Terrible

Debra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, dirty, nasty moldy smoking smell in room with windows that did not open. Stuffy and smelly
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The first noticeable deterrent was the odor when walking into the foyer of the dormitory room type set up. It immediately reminded me of an old musty gym or very dirty old bar. The stench of themust & old smoke was very evident. Upon entering the room, we noticed exposed wires in some of the electrical outlets with missing covers. The two very low quality night stand lamps did not work (or if yhe did, we never figured out how to turn them on). In the bathroom, the tile around the vanity had gaps around it exposing the floor below it and was filfthy IN the crevice. As we were assigned the closest room to the street, it was very noisy as well. We did not stay, leaving less than 5 hours after checking in. Would not recommend.
Stayed 1 night in Mar 2024

2/10 Terrible

Angélica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Fay, Sparks

Travelled with family
Liked: Cleanliness, staff & service
We did like the location, cleanliness of the linens, and the beds were comfortable although squished into a small room, but all in all an acceptable spot. We didn't like the clogged drain in the shower, my husband pulled a wad of hair out so it would drain, yuck. We also didn't like there was no option for late check out, we had to leave at precisely 11am. They called our room at 10:50 and showed up at the door at 11:05am as we were finishing packing up. So when they say 11am check out, they really mean it.
Stayed 1 night in Oct 2023

4/10 Poor

Terry

Travelled with family
Liked: Staff & service
Cold showers
No hot water the first 2 days, the room wasn’t serviced each day. Had to get fresh towels on our own.
Stayed 4 nights in Oct 2023

2/10 Terrible

Abigail

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
very dirty, bedding damaged and dirty, floor had lots of grime and paint stains. Window were unlocked upon arrival.
Stayed 1 night in Aug 2023

10/10 Excellent

Leticia, Los Angeles

Stayed 1 night in Aug 2023

2/10 Terrible

Ashley

Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Stayed 1 night in Aug 2023

10/10 Excellent

Edmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

4/10 Poor

Eraj

Stayed 1 night in Jun 2023

10/10 Excellent

Bradly

Stayed 1 night in Jun 2023

10/10 Excellent

Junior

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could be better
Stayed 1 night in Jun 2023

10/10 Excellent

Kurt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here at the motel was good thank you. The office personnel was very friendly and hospitable.
Stayed 1 night in May 2023

4/10 Poor

Juan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We have to ask front desk to change our bed sheets since they were stain with yellow spots and found some pubic hairs. Bed was so loose and not comfortable to rest.
Stayed 1 night in May 2023

2/10 Terrible

robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking lot full of dangerous homeless people Room smell like gasoline Ugly surroundings and building
Stayed 1 night in May 2023

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Good and inexpensive in sketchy area.
Stayed 1 night in May 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place
This place was nice and cozy I will plan on coming back
Stayed 1 night in May 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service
A peaceful night. Breakfast was fast. Thank you.
Stayed 1 night in May 2023

10/10 Excellent

Leticia, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property and nice staff. Felt very safe there
Stayed 1 night in Apr 2023

8/10 Good

ALEXANDER M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open spaces and big rooms
Stayed 1 night in Apr 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Would stay again when in the
The stay was great. It was a nice quiet convenient location. The staff was amazing and friendly.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room smelled like old cigarettes, but overall was clean
Stayed 2 nights in Apr 2023

6/10 Okay

Alexandria

Stayed 2 nights in Apr 2023

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where we needed to be
Stayed 3 nights in Apr 2023

6/10 Okay

Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn was in a good location. Nice staff. Clean lobby.
Stayed 1 night in Apr 2023

10/10 Excellent

Maxime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience, staff was friendly and room was clean ! Highly recommend . Thank you for this perfect stay
Stayed 1 night in Mar 2023

6/10 Okay

Minjie

Disliked: Amenities, property conditions & facilities
look around see if you have other options
Stayed 1 night in Mar 2023

2/10 Terrible

North

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s hard to find as there was no signage or anything that says the name of the place. The entrance of the facility smell like a men’s washroom that was never cleaned.

8/10 Good

Amy

Stayed 1 night in Mar 2023

2/10 Terrible

Mohammad

Stayed 1 night in Mar 2023

2/10 Terrible

Trinity

Travelled with group
The area around this hotel just seemed sketchy. lots of tweakers walking nearby and cannot predict whether I will sleep in peace or not. I left within the first 10 minutes after checking in. Maybe it may have just been in my head and some other customers may have slept there peacefully; but I personally would not recommend this place to somebody outside of the criminal business
Stayed 1 night in Mar 2023

4/10 Poor

Mirian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Behind the hotel there is an alley where indigents reside. The room was dirty, the bathroom had sticky dirty floors. There were hairs on the toilet and floor. I was so disappointed it was a very uncomfortable room. Expedia has always done well, but this time it was not worth the price.
Stayed 2 nights in Mar 2023

6/10 Okay

Daisy

Liked: Staff & service
It’s time to renovate
Stayed 1 night in Mar 2023

10/10 Excellent

Crystal

Stayed 1 night in Feb 2023

2/10 Terrible

Donna

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Do not be deceived by the exterior pictures, this hotel is disgusting. The paint on the walls is peeling, the appliances in the room were gross. The interior needs updating, and needs to be maintained and cleaned. This property is located in a known drug area. I had reservations for three nights, the first night someone tried to break into my room. After that I checked out, and was told I would be refunded for the 2 nights—I have not been refunded yet. I will never stay at Europa hotel again and I suggest others think twice before staying there.
Stayed 3 nights in Feb 2023

2/10 Terrible

Joelle

Stayed 2 nights in Feb 2023

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with a king bed which was very comfortable. The room was nicely decorated. A solid value for the money.
Stayed 1 night in Feb 2023

10/10 Excellent

Esperanza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

khulud

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was not as described as we checked in we had to check out right away . It smelled smoke and unpleasant . Do not recommend . Waist of money and didn’t like the place at all
Stayed 1 night in Feb 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was nice and clean.
Stayed 3 nights in Feb 2023

10/10 Excellent

Jasmine

Stayed 1 night in Feb 2023

4/10 Poor

Megan

Travelled with family, Travelled with group
Disliked: Room comfort
I reserved two rooms I stayed with my children in room 16 throughout the night there were people going in and out from one of the back rooms in the hall there were people yelling and man running out yelling at someone that was with him “you think I fell asleep and so you take my van!” I think this place is in a rough spot but I watched plenty of people going in and out of the gates along the back of the hotel I had a really hard time sleeping. It wasent a terrible place I just think they need to maybe lock it down better the guy in the office kept trying to close the gates but they would be open again almost immediately.
Stayed 1 night in Jan 2023