Exterior

Reviews of Sonesta Essential Des Moines

2 out of 5
Sonesta Essential Des Moines
4755 Merle Hay Road, Des Moines, IA

Reviews

7.2

Good

Rating 10 - Excellent. 234 out of 1000 reviews" "
Rating 8 - Good. 358 out of 1000 reviews" "
Rating 6 - Okay. 214 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 94 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brittney

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross and not maintained.
Stayed 1 night in Apr 2024

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's pretty run down and the rooms are small. The bed spread had several cigarette burns. The photos online are not very accurate.
Stayed 1 night in May 2024

6/10 Okay

LISA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast could have more variety. The bagels were stale and the coffee was watered down. The food was disappointing but everything else was nice.
Stayed 1 night in May 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
😃
Stayed 1 night in May 2024

10/10 Excellent

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet good breakfast staff was nice in room wasn't high great prices I will want me checking in from here on out whenever I'm in the area that will be my to go to hotel
Stayed 1 night in May 2024

2/10 Terrible

Donte

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean
Stayed 2 nights in May 2024

4/10 Poor

Jon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again it was very clean and upgraded
Stayed 1 night in Apr 2024

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient and priced well for our short stay. It was .clean
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 26 Apr 2024
Hi Tara,We're glad to hear that you found our property convenient and reasonably priced for your short stay. Ensuring a clean and comfortable environment is a top priority for us, so we're pleased that you found our facilities to be clean during your visit. If there's anything else we can do to improve your experience or if you have any further feedback, please feel free to let us know. We appreciate your support and hope to welcome you back again in the future!

4/10 Poor

Crystal

Travelled with family and small children, Travelled with group
Disliked: Amenities
nothing. staff is rude no
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 24 Apr 2024
Hi Crystal,I'm truly sorry to hear that you had a disappointing experience with our staff. Providing excellent customer service is a top priority for us, and I apologize if we fell short of your expectations. Your feedback is valuable, and I assure you that we will address this issue with our team to ensure that all guests receive the courteous and professional service they deserve. We appreciate your feedback and hope to have the opportunity to improve your perception of our hotel in the future.

10/10 Excellent

Missy

Liked: Property conditions & facilities
Fair price
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 22 Apr 2024
Hi Missy,I'm glad to hear you found our pricing fair! If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!

6/10 Okay

Leticia

Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on 18 Apr 2024
Hi Leticia,We appreciate your rating, and we're always striving to improve our guests' experiences. If there are any specific areas where we can enhance your stay or if you have any feedback to share, please feel free to let us know. Your satisfaction is important to us, and we're here to ensure you have a comfortable and enjoyable visit. Thank you for choosing us, and we hope to exceed your expectations in the future.

10/10 Excellent

Carlos

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 18 Apr 2024
Hi Carlos,Thank you for taking the time to rate your stay with us. We're pleased to see that you rated your experience with a perfect score. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore all reviews prior to March 2024. Renovated, nice, secure, modern, well lit parking and great service with a fantastic price.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 15 Apr 2024
Hi David,It's great to hear about your positive experience! We're delighted that you found our renovated facilities to be nice, secure, and modern, and that you appreciated our well-lit parking area. Providing excellent service at a fantastic price is our priority, and we're thrilled that you were satisfied with your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room with 3 beds was so convenient. More hotels should offer
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 15 Apr 2024
Hi Teresa,We're thrilled to hear that you found the room with three beds to be convenient for your stay! Providing comfortable and convenient accommodations for our guests is always our goal, and we're delighted that this option worked well for you. Your feedback is valuable to us, and we appreciate your suggestion that more hotels should offer similar options. If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

8/10 Good

Ken

Stayed 1 night in Apr 2024

10/10 Excellent

Trinette

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 11 Apr 2024
Hi Trinette,Thank you for taking the time to rate your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Pajebo

Stayed 2 nights in Apr 2024

10/10 Excellent

Obidike

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 9 Apr 2024
Hi Obidike, It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star experience at our hotel! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to seeing you again!

6/10 Okay

Kevin, URBANDALE

Good
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 5 Apr 2024
Hi Kevin,It's good to hear from you and we greatly appreciate that you've taken the time to share your at our hotel! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to seeing you again!

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed here. Treated like crap! Left!
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 5 Apr 2024
Dear Linda,I am so sorry to hear that you did not continue with your reservation. I apologize for any disrespect that you encountered. I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Raymond, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and quiet with good parking. The common area carpet near the parking entrance appears to be old due to excessive walking traffic. In general, everything looks fine to me.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 1 Apr 2024
Hi Raymond,Thank you for your feedback! We're pleased to hear that you found your room clean and quiet, with convenient parking. We'll definitely look into refreshing the common area carpet near the parking entrance to ensure a better overall experience for our guests. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for another enjoyable stay soon!

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 20 Apr 2024
Hi Elizabeth,Thank you for your rating. If there's anything specific you'd like to share about your stay, feel free to let us know. We always appreciate feedback from our guests.

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 28 Mar 2024
Hi Tamara,Thank you for the perfect 5 out of 5 rating! We're delighted that you had a fantastic experience. If there's anything specific you enjoyed or if there are any suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay.

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 28 Mar 2024
Hi Tamara,We're delighted to hear that you found our service to be very friendly! Providing exceptional hospitality is our priority, and we appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

SHANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 28 Mar 2024
Hi SHANE,Thank you for your feedback! We're glad to hear that you found our location convenient. We aim to provide our guests with easy access to nearby attractions and amenities. If there's anything specific you enjoyed about our location or if you have any suggestions for improvement, please feel free to let us know. We appreciate your input and hope to welcome you back again soon!

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in an end room, the occupants in the room next to mine were very noisy, all night and the cigarette fumes from their room were coming thru the connecting door into my room.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 25 Mar 2024
Hi John,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the noise and the cigarette fumes from the adjacent room. Providing a comfortable and enjoyable environment for our guests is our top priority, and it's clear we missed the mark during your stay. We have strict policies regarding noise and smoking in non-smoking areas to ensure the comfort and well-being of all our guests. Your feedback is invaluable, and we will address this issue immediately to prevent such occurrences in the future. We hope to have the opportunity to welcome you back for a more peaceful and pleasant experience.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
It was a okay place too stay
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 19 Mar 2024
Hi Raymond,Thank you for your feedback. We're glad to hear that you found your stay satisfactory overall. If there are any specific areas where we can improve to make your next stay even better, please feel free to let us know. We appreciate your business and hope to welcome you back soon!

10/10 Excellent

Marc

Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 9 Mar 2024
Hi Marc,Thank you for the perfect 5 out of 5 rating! We're thrilled to know that you had an excellent experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another outstanding stay.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Took over 20 minutes before anyone showed up at front desk to check us in.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 5 Mar 2024
Hi Nicole,Thank you for bringing your experience to our attention. We sincerely apologize for the delay you encountered during check-in. Your time is valuable, and such delays are not reflective of the service we aim to provide.We will address this matter with our front desk team to ensure a more efficient check-in process moving forward. Your feedback is essential in helping us improve, and we appreciate your understanding.We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 22 Feb 2024
Hi Matt,Thank you for rating your stay with us a perfect 5 out of 5! We are thrilled to know that you had a fantastic experience. If you have any specific feedback or if there's anything you particularly enjoyed, please let us know.Your satisfaction is our priority, and we look forward to serving you again on your future visits.

8/10 Good

Sergio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 19 Feb 2024
Dear Sergio,Thank you for providing us with a rating for your recent stay. We appreciate your feedback, and if there are any areas where we can improve to make your next stay even better, please do not hesitate to share your insights.We look forward to the opportunity to welcome you back for another positive experience.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Good value place to stay
Clean, newly remodeled rooms, good value
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 16 Feb 2024
Hi Robert,We're thrilled to hear that you found our newly remodeled rooms clean and that you consider our hotel to be a good value. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any suggestions or if there's anything specific you love about the remodeled rooms, feel free to share. We look forward to providing you with excellent service in the future. Safe travels and we hope to welcome you back soon!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
The room was dirty. It was loud. Housekeeping didn't understand the do not disturb sign and kept knocking. In fact we woke up 3 times because of housekeeping knocking and random people living at the hotel. Screaming babies, slamming doors, just overall not a comfortable experience. And that's not even going in to them overcharging me
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 15 Feb 2024
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear that your room did not meet cleanliness standards, and we regret any disturbance caused by housekeeping and other guests. We take such feedback seriously and will address these issues with our team to ensure improvements. Regarding the overcharge, we would like to investigate this matter further. Kindly provide more details, such as your reservation details, or contact the hotel directly, so we can promptly address and resolve the billing concern. Your feedback is invaluable, and we hope to have the opportunity to make amends during your future stays.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for my needs.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 13 Feb 2024
Hi David,We're thrilled to hear that our location perfectly suits your needs! Providing a convenient and suitable location for our guests is a top priority, and we're glad we could meet your expectations. If you have any specific preferences or suggestions for further improvement, feel free to share them with us. We appreciate your feedback and hope to continue being your preferred choice for accommodations. Looking forward to welcoming you back on your next visit!

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 12 Feb 2024
Hi Ashley,We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about the specific issues you encountered to address them promptly. If you have a moment, please provide additional details about your stay.We appreciate your feedback and hope to have the opportunity to improve your perception in the future.

2/10 Terrible

Leah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service
Stayed 7 nights in Jan 2024
Response from Guest Relations Specialist on 31 Jan 2024
Hi Leah,We're sorry to hear about your experience with our customer service. We take such feedback seriously, and we would appreciate more details about the specific issues you encountered. This will help us investigate and address the matter appropriately. Your satisfaction is important to us, and we want to ensure a positive experience for all our guests. Thank you for bringing this to our attention.

2/10 Terrible

Edward

bad
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 29 Jan 2024
Hi Edward,We're sorry to hear that your experience did not meet your expectations. Your feedback is essential to us, and we would appreciate more details to better understand and address the issues you encountered. If there's anything specific you'd like to share, please provide more information so we can work towards improving our services.We value your input and hope to have the opportunity to make amends for any shortcomings during your next visit.

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean beds were comfortable good quality for price and area
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 27 Jan 2024
Hi Matt,Thank you for sharing your positive feedback about your recent stay at our hotel. We're delighted to hear that you found everything clean, the beds comfortable, and the overall quality met your expectations, especially considering the price and area.Our team works hard to provide a comfortable and welcoming experience for our guests, and we're pleased to know that we succeeded during your stay.If you have any additional comments or suggestions, feel free to share them with us. We appreciate your business and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on 22 Jan 2024
Hi Ruben,Thank you for taking the time to leave us a perfect rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything specific you loved about your time with us or if you have any suggestions for how we can make future stays even better, please don't hesitate to share.We appreciate your support and hope to welcome you back for another fantastic stay in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Don't stay here
There is a party taking place in another room at 4:00 am, tried calling the front desk, no answer. Huge cobweb in the corner. No sleep tonight.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 21 Jan 2024
Hi Valued Guest,We sincerely apologize for the disturbance caused by the party in another room and the inconvenience of not being able to reach our front desk promptly. Your feedback is crucial for us to improve our services, and we will address these issues immediately.Regarding the noise disturbance, our team will take necessary actions to ensure such incidents are prevented in the future. Additionally, we will address the cleanliness concern with our housekeeping staff to enhance our overall guest experience.If there's anything specific we can do to make your current stay more comfortable, please don't hesitate to contact our front desk directly or approach any staff member.We appreciate your understanding and the opportunity to address these concerns.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent as always. Except the window was leaking cold air from the outside along with the heater wasn’t blowing out nothing but warm air so we were cold but other than that it was good!
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 16 Jan 2024
Hi Haley,Thank you for your positive feedback, and we're delighted to hear that your stay was excellent overall. However, we apologize for the inconvenience you experienced with the window leaking cold air and the heater not providing sufficient warmth. Your comments are valuable, and we will address these issues to ensure improvements in our services.If there's anything else you'd like to share or if we can assist you further, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Donald

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 14 Jan 2024
Hi Donald,Thank you for the perfect rating of 5 out of 5! We appreciate your positive feedback. If there are specific aspects of your stay that stood out or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another excellent experience in the future.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Wish there would have been some kind of breakfast.
Stayed 6 nights in Jan 2024

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Jordon,Thank you for the perfect 10 out of 10 rating! We're thrilled to know that you had an outstanding experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another exceptional stay.

8/10 Good

Jackson

Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Jackson,Thank you for providing your feedback, and we appreciate your rating of 8 out of 10. We are committed to continuous improvement, and if there are specific areas where we can enhance your experience, please feel free to share your insights. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Jackson

Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Jackson,Thank you for your feedback and for giving us a rating of 8 out of 10. We value your input and would love to know if there are specific areas where we can improve to make your next stay even better. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back.

2/10 Terrible

Chelsea

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property was absolutely disgusting. There was cigarette burns in the comforter, cob webs in the corners of the walls, the vent in the bathroom was filthy, stains all over the furniture, the sliding door to go outside had been broken into and the door was broken. There was trash all over the patio area. I will never stay here again.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Chelsea,We sincerely apologize for the unacceptable condition you encountered during your stay. Your experience does not reflect our standards, and we deeply regret the inconvenience caused. We have shared your feedback with our housekeeping and maintenance teams to address the issues you've highlighted and prevent such occurrences in the future. We understand your decision not to stay with us again and appreciate your honest feedback. If there's anything else you'd like to share or if we can assist you further, please contact us directly.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 8 Jan 2024
Hi Michael,Thank you for the perfect 10/10 rating! We're thrilled to hear that you had an exceptional experience. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay.