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Reviews of Quality Inn & Suites Des Moines - Merle Hay Road

2.5 out of 5
Quality Inn & Suites Des Moines - Merle Hay Road
4995 Merle Hay Rd, Des Moines, IA

Reviews

7.8

Good

Rating 10 - Excellent. 193 out of 595 reviews" "
Rating 8 - Good. 217 out of 595 reviews" "
Rating 6 - Okay. 104 out of 595 reviews" "
Rating 4 - Poor. 44 out of 595 reviews" "
Rating 2 - Terrible. 37 out of 595 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Very helpful when needed quiestions asked. Pool area was okay. Wish their was an area for littler kids.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Mandy,We're glad you had a smooth check-in experience and found our staff helpful. We appreciate your feedback regarding the pool area and will take it into consideration for future improvements. Thank you for staying with us.

8/10 Good

Robert

Liked: Staff & service
Pool was nice. No internal Lock on the door cigarette burns on the sheets
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Robert, We appreciate your feedback regarding the pool and room experience. Your comments will be shared with the relevant teams for future considerations. Thank you for taking the time to share your thoughts on your stay with us.

6/10 Okay

Jenny, Des Moines

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best service. Shower/tub was backed up. Found a contact lens in the nightstand. The heat was on on a 92 degree day.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Jenny, We appreciate you sharing your feedback with us. We encourage guests to reach out to management with any concerns during their stay to ensure a comfortable experience. Your comments will be shared with the team for future improvements.

6/10 Okay

Eric

Disliked: Cleanliness, staff & service, amenities
k
Stayed 1 night in Jan 2024
Response from Manager on 21 May 2024
Hello Eric, We apologize for any inconveniences experienced during your stay. Your feedback is important to us and will be shared with our team for future improvements. We hope to welcome you back to provide a better experience next time.

6/10 Okay

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Antonio, We appreciate you choosing our hotel for your stay! If you have any additional feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even better experience!

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to turn down the chlorine in the pool
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Deanna,We appreciate your feedback and will share your comments with our team for their review. Your input helps us improve our services for future guests. If you have any more suggestions, please feel free to contact the management directly. Thank you for staying with us.

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Room was sloppy. Smoke detector was tangling by wire, my room keys constantly weren’t working, and the property is right next to the highway so very noisy.
Stayed 3 nights in May 2024
Response from Manager on 17 May 2024
Hello Michael, We are sorry to hear about your experience during your stay. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. We strive to ensure all aspects of our guests' stay meet expectations and will address these issues accordingly. Thank you for sharing your feedback with us.

10/10 Excellent

Keesha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with dogs
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Keesha,We're delighted to hear that you enjoyed your stay with your furry companions. We strive to provide a welcoming environment for all our guests, including four-legged ones. Should you have any further feedback or require assistance in the future, please don't hesitate to reach out to us directly.

8/10 Good

Anson

Travelled with partner
Nice price. Door entry didn’t work
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Anson,We appreciate your feedback and apologize for any inconvenience caused during your stay. Should you encounter any issues in the future, we recommend contacting our management team directly for prompt assistance. Thank you for staying with us and we hope to welcome you back soon.

6/10 Okay

Maria

Disliked: Property conditions & facilities
Bed spread dirty
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Maria, We appreciate your feedback regarding the cleanliness of the bedspread during your stay with us. We encourage guests to contact our management directly to address any concerns they may have about their experience. Thank you for bringing this to our attention.

8/10 Good

Alivia

Travelled with group
Staff was nice and quick
Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello Alivia,We are delighted to hear that you found our staff to be friendly and efficient during your stay. We strive to provide excellent service to all our guests. If you have any further feedback or if there is anything we can assist you with, please do not hesitate to contact us.

10/10 Excellent

William, Carroll

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello William,We are delighted to hear that you enjoyed your stay with us. Your comfort and satisfaction are important to us. We look forward to welcoming you back again soon for another pleasant experience.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was efficient and courteous. My room was clean, the bed comfortable and no concerns.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Bill,We appreciate your positive feedback on our staff and accommodations. It's great to hear that you enjoyed a clean room and comfortable bed during your stay. Should you have any future stays planned, we look forward to welcoming you back for another excellent experience.

6/10 Okay

Bobby

Stayed 1 night in Apr 2024
Response from Manager on 22 May 2024
Hello Bobby, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any feedback to help us improve your experience for future visits. We value your input and look forward to welcoming you back soon.

8/10 Good

KENT

Liked: Cleanliness, staff & service
The area/yard outside my room no. 111 was like a dump-place! Not attractive at all! Also the bathtub-shower should have grip-handles for persons who have balance problems. [I don't have that problem, but...] Though I would stay here again. The breakfast was a PLUS-feature; thanks!
Stayed 2 nights in Apr 2024
Response from Amen on 1 May 2024
Dear Kent,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the appearance of the area outside your room and will definitely address this issue promptly to ensure a more pleasant environment for our guests.Your suggestion regarding grip handles for the bathtub-shower is duly noted. We strive to provide a comfortable and safe experience for all our guests, and we will consider implementing your recommendation for added convenience.We're delighted to hear that you enjoyed our breakfast offerings! It's always rewarding to know that our guests appreciate the amenities we provide.We truly value your patronage and look forward to welcoming you back on your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, smelled amazing throughout the place.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Leon,We appreciate your positive feedback on our friendly staff and pleasant ambiance. Your kind words mean a lot to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Manuel,We are joyful to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. Your satisfaction is our top priority!

10/10 Excellent

Kathleen, Middlebury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Sandi on the evening staff went out of his way to make our stay delightful! The room was clean and the beds were comfortable! The hotel was very close to I-80 which was wonderful for getting back on the road for our return trip. We enjoyed our breakfast! Thanks for making our stay great!
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Kathleen,We are delighted to hear that you had a wonderful stay with us and that our staff, especially Sandi, exceeded your expectations. It's great to know that you found our rooms clean, comfortable, and our location convenient for your travels. We are glad you enjoyed your breakfast, and we appreciate your kind words. Thank you for choosing to stay with us!

10/10 Excellent

Patsy

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Patsy,Thank you for choosing our hotel for your stay! We are delighted that you had a wonderful experience with us. We look forward to welcoming you back soon for another fantastic stay!

4/10 Poor

Hunter

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were very dirty, bathroom floors were filthy and lobby seemed unswept. Construction still visible and they advertised a hot tub which wasn’t around. Staff was friendly and helpful but this location was subpar.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Hunter,We appreciate your feedback and apologize for the inconvenience you experienced. We strive to provide a clean and comfortable environment for all our guests. Your comments will be shared with the team to ensure improvements are made. Thank you for acknowledging the friendliness and helpfulness of our staff during your stay. We hope to welcome you back in the future for a better experience.

6/10 Okay

Casey

Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Casey, We value your stay with us and hope you had a pleasant time overall. Should you have any feedback to share, please don't hesitate to reach out to us so we can ensure a better experience for you next time.

10/10 Excellent

Tiffany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I loved the breakfast they had every monring and how quiet it was i didjt like that the side doors didnt lock fully
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Tiffany,We are delighted to hear that you enjoyed our breakfast offerings and found the hotel to be peaceful. We appreciate your feedback regarding the side doors and will share this with the appropriate team for review and improvement. Thank you for bringing this to our attention.

10/10 Excellent

Glenn

Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hello Glenn,We are delighted to hear that you enjoyed your stay with us! We appreciate you choosing our hotel and hope to welcome you back soon for another excellent experience.

10/10 Excellent

jaysha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoking rooms
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello jaysha,We appreciate your feedback regarding the smoking rooms. In order to cater to the needs of all guests, we offer designated smoking rooms for those who may require them. We understand that preferences can vary and we always strive to provide a comfortable stay for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team.

6/10 Okay

Tammie M

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Please keep in mind I am not a picky person, we just needed a bed to sleep in. Check in went okay, got to the room, the toilet was plugged, went to the front desk, they supplied a plunger for us to unplug it ourselves, two of us tried and couldn't get it unplugged, went back to front desk, I was asked if we used to much toilet paper. I told him no we did not, it wasn't flushing properly to begin with. Requested a new room , when we got to the new room, went into bathroom and no toilet paper at all!!!! Not even the card board roll left on the tp holder. Opened the window and the screen was completely gone. Turned on the AC unit and the dial just spun whatever direction you wanted to turn it. It did not stop on max hot or cold. If I hadn't paid for the room , this would have been funny, with all the stuff that happened during a one night stay.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Tammie M, We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience you encountered and thank you for bringing these matters to our attention. It is through feedback such as yours that we can continue to improve the guest experience. We recommend contacting our management team directly to address any further concerns you may have about your stay.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have used before and was very satisfied even though the facility was going through construction upgrades
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Lee,We're glad you enjoyed your stay despite our ongoing upgrades. Your feedback is appreciated as we continue to improve our facilities. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 Poor

Leanne

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The beds are uncomfortable. You hear every small noise. The ac/heater was old and when turned on it smelled really bad . Their was no way to set the desired temp in room. Either warm/hot or it was cold. Hard to regulate the temperature in the room. The pool was alright. Needed some work. The breakfast was pretty good.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Leanne, We appreciate your detailed feedback on your recent stay. Our team will look into the concerns you raised regarding the beds, noise levels, and HVAC system to ensure we continue to improve our services. Thank you for mentioning the positives like the pool and breakfast – we're glad you enjoyed those amenities during your time with us.

10/10 Excellent

Jacqueline

Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Jacqueline,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience!

4/10 Poor

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Martha, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly with any feedback so we can address your concerns. We value your input and would like the opportunity to make it right for you.

10/10 Excellent

James

Liked: Amenities
Very nice Room and Service. Pet Friendly for$25.00.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello James,We are delighted to hear that you enjoyed our room and service during your stay with us. Please note that the pet fee of 25.00 is standard in order to provide a comfortable environment for all guests. Your feedback is appreciated, and we hope to welcome you back in the future.

8/10 Good

Ron

Travelled with family
Liked: Property conditions & facilities
The room was nice. The bed was better than we expected. Only dealt with the staff at check in. The hotel was generally quiet, except we could hear the shower running in the room next door.
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Ron,We are glad to hear that you enjoyed your room and had a comfortable stay. We always strive to provide a relaxing atmosphere for our guests. If you ever encounter any disturbances, kindly let the front desk know so they can assist. Thank you for choosing to stay with us.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the price.
Stayed 4 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Harold,We appreciate you choosing our hotel for your stay. Should you have any feedback to share with us, please don't hesitate to reach out. We hope to welcome you back soon for an even better experience!

4/10 Poor

Jocelyn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Jocelyn, We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them accordingly.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room but took awhile for the tv to work.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello James, We apologize for any inconvenience caused by the TV delay during your stay. Your feedback helps us improve our service for future guests. Thank you for sharing your experience with us.

6/10 Okay

Steffany, Dallas City

Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Steffany, Thank you for choosing our hotel for your recent stay. We appreciate your patronage and hope you had a pleasant experience. If there is anything specific you would like to share about your stay or if there are any concerns you would like us to address, please do not hesitate to reach out to us directly. We value your feedback and strive to continuously improve our services.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
What's with the Tub Floor?
Not sure about the fluid below the tub. Thought it was water but now wondering if it was a fluid that was suppose to be there. Forgot to ask about it. No Hot Tub. Good Breakfast. Bed was comfortable. Overall for the price I'm glad I stayed there.
Stayed 2 nights in Feb 2024
Response from Manager on 8 Feb 2024
Dear Guest, Thank you for choosing to stay with us. We apologize for any confusion regarding the fluid below the tub. Our team is always available to address any concerns during your stay. We do not have a hot tub, but we're glad you enjoyed our good breakfast and comfortable beds. We appreciate your valuable feedback and hope to welcome you back in the future.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was clean quiet safe
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Glen,Thank you for choosing our hotel for your stay. We're glad to hear that you found our property clean, quiet, and safe. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a quick overnight. Property was clean, good location right off highway. Nearby restaurants. Onsite breakfast was good. No frills lodging. Better than expected for the price.
Response from Manager on 1 Feb 2024
Hello April,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property clean and conveniently located near the highway. It's great to know that you enjoyed our onsite breakfast as well. We strive to offer affordable accommodations without compromising on quality, and we're glad we exceeded your expectations. We appreciate your review and hope to welcome you back in the future.

10/10 Excellent

Oscar, Chester

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2024
Response from Manager on 26 Jan 2024
Hello Oscar,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide a fantastic experience for all our guests, and we're delighted that we were able to deliver on that for you. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Isaiah, Grants pass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good
Stayed 1 night in Dec 2023
Response from Manager on 27 Jan 2024
Hello Isaiah, Thank you for your feedback! We're glad to hear that you had a good experience during your stay with us. We hope to welcome you back in the future for another enjoyable visit.

2/10 Terrible

anita

Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello anita, We're sorry to hear that your experience at our hotel didn't meet your expectations. We would appreciate it if you could kindly reach out to us with any specific feedback so that we can address the issues you encountered. We are committed to providing excellent service and would like to ensure that your concerns are properly addressed.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Amanda,Thank you for your kind words about our friendly and helpful staff. We pride ourselves on providing exceptional service to all our guests. We hope you had a pleasant stay with us and we look forward to welcoming you back in the future.

8/10 Good

Klaus

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and comfortable
Nice hotel, looked new, comfortable bed, clean hotel, clean bathroom. Breakfast a bit of disappointment. Nothing wheat free. Hot portion only consisted of biscuits and gravy
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Klaus,Thank you for choosing our hotel during your recent stay. We're delighted that you found our property new, comfortable, and clean. We appreciate your feedback regarding the breakfast, and we apologize for any inconvenience caused. We will take this into consideration and strive to improve our offerings. We value your input as it helps us enhance the guest experience.

10/10 Excellent

Liesl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good staff was pleasant and extremely helpful. Only thing wrong at all was the bathroom light, it was way too dim. Had to use cellphone flashlight to shower. Other than that it was great!
Stayed 4 nights in Jan 2024
Response from Manager on 18 Jan 2024
Hello Liesl,Thank you for choosing our hotel for your stay and for taking the time to leave a review. We're thrilled to hear that you found our staff pleasant and helpful. We appreciate your feedback regarding the bathroom light and will pass this on to our maintenance team for review. We apologize for any inconvenience caused, and we hope to welcome you back in the future for an even better experience.

2/10 Terrible

Meredith

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Meredith, We apologize if your recent experience at our hotel did not meet your expectations. We encourage you to reach out to us directly so we can address any concerns you may have had during your stay. We value feedback from our guests and would appreciate the opportunity to make it right.

8/10 Good

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Jared,Thank you for choosing our hotel for your stay! We are glad you had a positive experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your support and hope to welcome you back in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise
You could hear everyone from above us.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Mark,Thank you for sharing your feedback regarding noise disturbances during your stay. We apologize for any inconvenience caused and appreciate your patience. We understand the importance of a peaceful environment and continuously strive to improve our sound insulation measures. We value your input and will take this into consideration for future enhancements.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Amanda,Thank you for your feedback! We're glad to hear that our hotel provided a comforting atmosphere for you during your stay. We strive to create a welcoming and homely environment for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable experience.

10/10 Excellent

MALINA, Carroll

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, no smoke odor. Newer carpet in halls. Friendly staff and easy access to interstate and most events in the area as well as shopping and restaurants. Will stay again. Excellent price.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello MALINA, Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you found our rooms clean and without any smoke odor. It's also great to know that our staff was friendly and that you found our location convenient for accessing various events, shopping, and restaurants in the area. We appreciate your kind words and look forward to welcoming you back for another excellent stay in the future.

8/10 Good

Marionna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 22 Feb 2024
Hello Marionna, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!