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Reviews of Hilton Garden Inn Des Moines West

3 out of 5
Hilton Garden Inn Des Moines West
205 South 64th Street, West Des Moines, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 375 out of 643 reviews" "
Rating 8 - Good. 174 out of 643 reviews" "
Rating 6 - Okay. 48 out of 643 reviews" "
Rating 4 - Poor. 33 out of 643 reviews" "
Rating 2 - Terrible. 13 out of 643 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

Jake

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to Jordan creek mall
Stayed 2 nights in Apr 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place. It is our stop every year traveling to Wisconsin from Arizona
Stayed 1 night in Mar 2024

6/10 Okay

Melissa

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Carleen

Wonderful stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Julie, Bellevue

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here for years and it is consistently an amazing property.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Ashlie

Disliked: Cleanliness, property conditions & facilities
Hot tub was broken and our bathroom ceiling leaked- we couldn’t even use the toilet without getting drenched! Property said they couldn’t help with anything since we booked 3 party :(
Stayed 1 night in Mar 2024
Response from Liz on 6 Mar 2024
I do apologize for the bad experience you had with us. Unfortunately, you did book through Expedia which is a third party booking and you prepaid for the room. If they are willing to refund you then we can refund them. May I ask which room you stayed in? I am not finding your reservation in our system, and I would just like to be sure we are able to address these issues properly.

10/10 Excellent

Suzanne, Cokato

Stayed 1 night in Jan 2024

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Adam

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a breeze and the woman at the desk was so friendly! Bar was great, room was clean. Jacuzzi was great as well! Would definitely book again for a night away!
Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

Stayed 2 nights in Oct 2023

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying here
Stayed 1 night in Oct 2023

10/10 Excellent

Camie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and reliable!
Stayed 1 night in Oct 2023

8/10 Good

Nick

Stayed 1 night in Oct 2023

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for its proximity to a few attractions, shopping, and the pool / hot tub. The room was clean and for the most part the staff was friendly. The pool area and hot tub were nice, but the hot tub jets didn't work. The entry area, pool area, and hallways were a bit noisy as there were lots of kids running around from a baseball or softball tournament. This isn't the hotel's fault, but it definitely affected our stay. If you simply need a room for the night in this area then this would be a decent option. For what we paid, though, we probably wouldn't stay here again.
Stayed 1 night in Sep 2023

6/10 Okay

Scott

Travelled with family and small children
Hot tub was not hot enough, jets did not work and pool was too cold. We come there to use the pool so we probably won’t be back.
Stayed 2 nights in Sep 2023

6/10 Okay

Kristina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is pretty good. Staff was friendly. The room I stayed in had an odd smell, maybe fumigated recently, not sure. I did not complain to the front desk so in fairness no opportunity for them to resolve. The room appeared to be recently, partially renovated, bathroom updated but the rest of the room could have other items replaced. The AC woke me several times throughout the night. Overall, it wouldn't be my first choice in the area.
Stayed 1 night in Aug 2023

8/10 Good

RYAN, Independence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit on the expensive side but the cleanliness and staff lived up to that standard.
Stayed 1 night in Aug 2023

2/10 Terrible

Douglas

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in really bad shape. I should have taken pictures to share. Really worn out property and not maintained at all.
Stayed 1 night in Aug 2023

8/10 Good

Casey

Stayed 1 night in Aug 2023

4/10 Poor

Anthony

Disliked: Room comfort
What a let down,.
The website shows bar/lounge onsite. Upon arival there are 2 bars and neither was open. When i went to my room it was very cold. could not adjust thermostat. Toilet was not operating correctly. would not flush. The breakfast buffet that cost $10 wasnt any better than i have had for free at other motel chains. Will never stay at this facility again. Way to expensive for what it was.
Stayed 1 night in Jul 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and welcoming!
The hotel was clean and ready for us to check in at 4pm. (We couldn't check in any earlier!) There was coffee and water available as needed. The breakfast was wonderful. (It wasn't free!) The shower was hot and had lots of "power". The room was clean.
Stayed 2 nights in Jul 2023

6/10 Okay

Beth

Travelled with family
Don't book through a 3rd party.
The A/C in our room did not work. They moved us, but because they were completely booked we were not able to get a suite like we paid for. So we did not have the 3rd bed that we needed. They gave us a coupon for breakfast, but would not refund the price difference because we booked through hotels.com. We were not impressed by anything. It is an ok hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Sandra

Stayed 2 nights in Jun 2023

2/10 Terrible

Becky

Stayed 1 night in Jun 2023
Response from DOS on 6 Jul 2023
Sorry you didn't enjoy your stay.

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My room flooded and the carpet was wet, they gave me a fan and said they were full. No compensation at all but they did say sorry.
Stayed 1 night in Jun 2023
Response from Fay on 26 Jun 2023
I also apologize about your recent stay and am following up with my staff on this situation.Thanks for understanding

8/10 Good

Janelle

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Jerrod

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were disappointed upon checking in for our stay because we booked a smoking room as an option thru you. They do not have such a thing at that hotel unfortunately. I do wonder if we paid you extra for that option and should get a credit back.
Stayed 2 nights in Jun 2023

4/10 Poor

John

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Delain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Starbucks coffee in the room AND very close to the hotel.
Stayed 1 night in May 2023

6/10 Okay

Eric

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for cleanliness and friendly staff.
Stayed 1 night in May 2023

6/10 Okay

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine.
Stayed 2 nights in May 2023

4/10 Poor

Ceeria

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Jenny

Stayed 1 night in Apr 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2023

6/10 Okay

Randy

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
One of the most run down Hilton Gardens I’ve stayed at. Elevators need work….hot water was non existent.
Stayed 1 night in Apr 2023

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar and friendly staff
Stayed 2 nights in Mar 2023

8/10 Good

Michael

Travelled with family
Liked: Room comfort
Ok stay
Was attending two day event, and wanted to just enjoy the stay. Parking lot spots were small & we had big truck. Parked in adjacent parking lot, Hotel lobby was nice and service was average. We did enjoy the pool and hot tube 1 night. In room some of the furniture was broken one of the TV,s was changing stations by its self every 5-10 mins and they wanted an additional $40.00 deposit on our room for accruing damages that we did not even see room yet. There was more decaf coffee the caffeinated in room. Toilet felt like you were sitting on the floor. And maintenance did not stay until tv fixed the unplugged reset and promised to be back but didn’t return. But was nice people. The breakfast was ok
Stayed 2 nights in Mar 2023

2/10 Terrible

Sarah

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Room had a To go box and oranges under bed as well as urine on toilet. Had to ask twice for more towels as they forgot when I called down to desk on second night had to go get myself. Hair dryer in room didn’t work. Went down to resturant/bar for dinner and waited for 15 minutes and no one came to table for service so we left and had to door dash food. Not a good experience
Stayed 2 nights in Mar 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Emmie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2023