Hotel Spa di Bandar Derby

"The staff were friendly, the setting beautiful, the pool clean and relaxing and the breakfast set me up to have a lovely stay. "

"Rooms are so ridiculously outdated. Broken furniture and marks everywhere. Staff not interested and barely acknowledged us it was almost like we were not good enough to stay there. Didn't ask if we wanted dinner or breakfast or even if our stay was ok on checkout. Unfriendly staff at the bar. Main areas seemed fine did not use any facilities decided against giving them any further money after the way we were treated. Beautiful from the exterior but that's about it!"

"Booked in and couldn’t even book in for the spa as it was fully booked because of a wedding. No email sent suggesting I needed to book. I only wanted to use the sauna. Lots of other people complained about the same thing. "

"​I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs. ​Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered...

"breakfast is excellent, also staff are very well trained."

"So much better than I expected. The bar area, restaurant and huddle areas were all so beautifully done and the food and drink lprices were very reasonable. Plenty of electric car charging available. All staff we encountered were helpful, polite and friendly. Rooms very comfortable and modern. Will definitely book again next time we stay in Loughborough."

"We were very impressed from the outset. Speedy check in, huge room with 6ft bed, big bathroom with bath and separate shower and nice towels. The pool and spa are a good size with very friendly, helpful staff. We slept well. There was a wide selection of food at the breakfast buffet but the most outstanding thing was the temperature of the food. I have never had such piping hot food at a breakfast buffet anywhere in the world! It was tasty, frequently replenished and supervised by staff. We even...