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Reviews of Boab Inn

2.5 out of 5
Boab Inn
98 Loch St, Derby, WA

Reviews

5.8
Rating 10 - Excellent. 4 out of 31 reviews" "
Rating 8 - Good. 7 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 7 out of 31 reviews" "
Rating 2 - Terrible. 7 out of 31 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Stayed 1 night in Apr 2024

6/10 Okay

Ryan

Stayed 1 night in Jan 2024

4/10 Poor

Septu

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was rude and very poor people skills. Absolute terrible manager
Stayed 3 nights in Jan 2024

8/10 Good

Terrence

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Matt

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people who worked there were awesome, but the facilities are old and dirty. Cockroaches in my room, and generally untidy
Stayed 5 nights in Oct 2023

4/10 Poor

Graham

Disliked: Staff & service, property conditions & facilities
Good location. Grumpy man demander a $200 security deposit. Rooms not very well equiped. Friday night music from the hotel was terrible. Could not watch tv or talk on phone. Music went till after 12.00 then patrons spilled out into car park making a lot of noise till about 2.00
Stayed 2 nights in Sep 2023

4/10 Poor

Natasha

Disliked: Staff & service, property conditions & facilities
Staff was nude
Stayed 2 nights in Sep 2023
Response from Ken on 2 Oct 2023
Hi Natasha,I apologise for the inconvenience you had at our property.Can you please share your experience and which staff in particular was rude.Thank you

8/10 Good

Illona

Business traveller
Was not sure what to expect. Was overall happy with accommodation, rooms are nice and big with a cool airconditioner.
Stayed 2 nights in Sep 2023

4/10 Poor

Liz

Disliked: Cleanliness
Affordable, TV not functioning, no chairs in the room, room numbers not visible at night, rooms - tired and worn out. Unable to check in at reception - 1 x Eftpos machine shared between reception and bottle shop, check in completed in bottle shop.
Stayed 1 night in Sep 2023
Response from Management on 3 Sept 2023
Thank you for your feedback Liz. We apologise for any inconvenience but We haven't heard anything from you directly instead of this negative review, if you approached the management regarding TV and the issues would’ve been sorted straightaway, housekeeping leaves 2 chairs in front of every room but some guests keep taking them. Yes our rooms are old and so is our rate is cheaper in whole town. We do all our check-ins from reception but in case manager had to go to sort issue on hand then Check-in are completed from Bottleshop, in this case manager had to go to accomodation area to help other guest and we have separate eftpos for Reception and bottleshop but in that moment there was new booking so had to charge new booking in a rush that is why eftpos taken from office to bottleshop and vice versa.Thank you

2/10 Terrible

anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Aug 2023
Response from Management on 3 Sept 2023
Thank you for your feedback Anthony. We apologise for any inconvenience. I remember when we saw you in restaurant and you mentioned that everything is good and nothing was mentioned about any issues and we hoped everything is ok. Sir if there was a issue thenMention to management directly so we can sort it out rather then negative review here.

2/10 Terrible

Wayne

Stayed 1 night in Jul 2023
Response from Management on 29 Aug 2023
Thank for your Review Wayne and I apologise for the inconvenience you had at our property. Can you please share the experience so we can rectify the issue.Thank you

4/10 Poor

MARLISA

Stayed 2 nights in Jul 2023
Response from Management on 29 Aug 2023
Thank you for your feedback Marlisa. Can you please share your experience with us so we can rectify all the issues. Our apologies for the inconvenience.Thank you

6/10 Okay

Jo-Ann

Travelled with group
While the rooms we booked were clean, and the accommodation was relatively inexpensive, it was not the greatest motel. We were not able to get rooms close to each other; the fridge in one room had such a bad ice build up that the door didn't close, and the laundry only had one functioning washing machine, which was very busy. On check-in, we asked a question about the area, and were told there were no brochures. We were also not advised that the dining room would not be open that evening. Overall, it was a place to sleep, but not a great experience. OK sums it up.
Stayed 1 night in Jun 2023
Response from Management on 29 Aug 2023
Thank you for your feedback. We will try our best to rectify the issues you mentioned.Our apologies for the inconvenience.Thank you

4/10 Poor

Lidia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Polly

Travelled with partner
Liked: Staff & service
It was okay. Just hard to get into but then it’s really secure. Didn’t like the bond of $200 as there was nothing in the rooms that was worth the bond it pretty basic staff were lovely overall a good place to stay if your not sure of the outback town.
Stayed 1 night in May 2023

10/10 Excellent

Vincent

Stayed 1 night in Dec 2022

6/10 Okay

Mary-Ellen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointed. Good bed but the rest was very very ordinary. Not a chair to sit on. More like a donga in a mining camp. We wouldn’t return.
Stayed 1 night in Oct 2022

6/10 Okay

Gregory

Stayed 2 nights in Sep 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Gavin

Stayed 1 night in Jul 2022

2/10 Terrible

Desmond

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked and paid for two rooms via Expedia. As it turned out, the facility was closed down due to lack of staff and we were not informed of this. We then had to find alternative accommodation. All efforts to get a refund from either Boab Inn or Expedia have to date been unsuccessful. The Boab Inn has since contacted us and we have been told that the refund has to come via Expedia as the original booking was made through them. No assistance has been offered from Boab Inn.
Stayed 1 night in Jun 2022

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The premises were closed when we arrived - no prior notification even though it had apparently been closed for some time
Stayed 1 night in Jun 2022
Response from Kanwar on 26 Jun 2022
Our Sincere Apologies for inconvenience. We have blocked all the bookings until july but seems like there was glitch in the system & system took few reservations. Kind Regards Management

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Boab in is closed so how could we stay there
Stayed 1 night in Jun 2022
Response from Kanwar on 26 Jun 2022
Our Sincere Apologies for inconvenience. We have blocked all the bookings until july but seems like there was glitch in the system & system took few reservations. Kind Regards Management

2/10 Terrible

Glenda

Stayed 1 night in Jun 2022

8/10 Good

Lord Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. To help out. Hotel clean and great value for food and beer. Don’t drive past stop and check it out. !!!! We will stay again good value team 👍
Stayed 1 night in Feb 2022

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly
Stayed 1 night in Feb 2022

8/10 Good

Morgan

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Sep 2021
Response from Elodie Office manager on 17 Sept 2021
Thank you for taking the time to rate us, we hope you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
It is what it is - a worker's camp environment, basic amenities, clean and safe at a reasonable price for the area. Unfortunately the hot water wasn't hot. Otherwise a good stay.
Stayed 1 night in Aug 2021
Response from Elodie on 17 Aug 2021
Thank you for your feedback, the hot water system has been now fixed, we apologise for the inconvenience at the time Elodie Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy to use
Stayed 1 night in Jul 2021
Response from Elodie on 22 Jul 2021
Thank you for your feedback, we are glad you have enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful people. Highly recommended.
Stayed 1 night in Jun 2021
Response from Elodie on 25 Jun 2021
Thank you so much for your feedback in the hope of having you staying with us again. Elodie Office Manager