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Reviews of Hyatt House Denver/Lakewood at Belmar

3 out of 5
Hyatt House Denver/Lakewood at Belmar
7310 W Alaska Drive, Lakewood, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 736 out of 1005 reviews" "
Rating 8 - Good. 170 out of 1005 reviews" "
Rating 6 - Okay. 61 out of 1005 reviews" "
Rating 4 - Poor. 20 out of 1005 reviews" "
Rating 2 - Terrible. 18 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Travelled with family and small children
Liked: Staff & service, amenities
Felt like people were living there more so than staying in a hotel. Food smells filled our room at night. Wasn’t as clean as it had been in the past.
Stayed 3 nights in Apr 2024
Response from GM on 3 May 2024
Dear Brian, Thank you for your loyalty to Hyatt Hotels and for sharing your review. We take a great deal of pride in being a Hyatt House and offering the consistently great experience that has earned your trust and the trust of millions of travelers per year. I apologize that your stay fell short of your expectations and hope we have the chance to redeem ourselves to you on a future visit. Sincerely, Andra Alvarez, GM

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for our first stay in Denver.
Stayed 3 nights in Apr 2024
Response from GM on 3 May 2024
Dear Rodney, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Andra Alvarez, GM

10/10 Excellent

Gwendolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Gwendolyn, It’s wonderful to hear you had a five-star experience with us. It was a pleasure to host you and we eagerly look forward to your return visit. Best, Travis McInroy, GM

6/10 Okay

Robert

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great location, great property. The plates in our room had mildew/mold growing on them. There were dried fluid stains all over our room. (Ceiling, kitchen, walls, entertainment center.) Our room was out of shower gel/shampoo. It took a day to get replacements. Overall, we really liked the place and would stay again, but the maintenance/cleaning team is very clearly struggling.
Stayed 5 nights in Apr 2024
Response from GM on 29 Apr 2024
Dear Robert, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our maintenance and housekeeping teams for immediate improvement. I'm sorry we fell short of providing the high level of satisfaction you are accustomed to and deserve with your stay. Your experience is important to us and we look forward to providing you with a better stay next time. Sincerely, Andra Alvarez, GM

10/10 Excellent

Naomi

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Naomi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was having to park in a garage that wasn’t next to the hotel. I think that the hotel needs the parking since Target has that whole underground area that never fills up. Other than no parking available, the hotel was lovely.
Stayed 2 nights in Apr 2024
Response from GM on 27 Apr 2024
Dear Naomi, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the parking. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Andra Alvarez, GM

10/10 Excellent

Thomas, wikwemikong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, close to shopping and food options. Lots of little shops in area. Close to downtown
Stayed 2 nights in Apr 2024
Response from GM on 24 Apr 2024
Dear Thomas, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us, thanks to our convenient location. Please come and see us again. Best, Andra Alvarez, GM

10/10 Excellent

Kathleen, Pleasantville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every time I come to visit my daughter in Lakewood , CO. Great shops and dining. Target. Wine Shop. Clean, safe, and great happy hour and breakfast offered. Staff helped w late check in and a few extras at Christmas. Nice, bug room with a sofa. Great one bedroom! Always returning to this hotel!!
Stayed 1 night in Jan 2024
Response from GM on 22 Apr 2024
Dear Kathleen, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear you enjoy staying with us. I appreciate you choosing our hotel while in the area, and we look forward to seeing you again on a return visit. Best, Andra Alvarez, GM

8/10 Good

brenda

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from GM on 20 Apr 2024
Dear brenda, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding our staff. We appreciate your patronage and hope to impress you on a return visit. Best, Andra Alvarez, GM

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel and the area it’s in! So many cute restaurants, coffee shops, ice cream and boutiques.
Stayed 3 nights in Apr 2024
Response from GM on 18 Apr 2024
Dear Alexandra, We loved hosting you and being part of your fabulous visit to the Belmar area. Thank you for these exceedingly kind words, and please consider a return trip for more fun times. See you then! Best, Andra Alvarez, GM

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful, I felt very safe as I was travelling alone.
Stayed 4 nights in Apr 2024
Response from GM on 3 May 2024
Dear Mary Ann, I want to express my sincere gratitude for taking the time to write a review and recommend our hotel. Your kind words about our staff's exceptional service are truly appreciated, and we are glad to have met your expectations.It's great to hear that you had a wonderful experience with us, and we are especially delighted that you felt safe during your stay, especially when traveling alone. I will make sure to pass along your compliments to our team, as they always strive to provide the best possible service to our guests.Thank you for choosing our hotel for your stay, and we hope to have the pleasure of welcoming you back soon. Best, Andra Alvarez, GM

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing. Location was perfect for our needs. We could get dinner really close by. Anytime we’re in Denver we’ll be staying here. Now the part I hate giving-the bad stuff. First and foremost, the housekeeping staff. The first time they came, they left a dirty cleaning cloth on the nightstand on top of my things. The second time they left a used rubber glove on top of my things on the bathroom counter. Worst of all, they never left toilet paper for us. We were there a week. Three adults. One roll of the toilet paper is not enough for those conditions. The front desk was stingy about it too. Secondly, and this isn’t anyone’s fault; the microwave caught on fire inside the wall of the microwave. It stank horribly and it never got replaced. Which meant we couldn’t heat up any food. Third, there was no desk, even though the room description said there was. There was a kitchen bar with a stool and an office chair (which felt like you were going to slip right off). I’m a student in town doing labs and still had homework every night. My school stuff took up the entire bar, which meant we were eating on the bed or couch. Plus, there were only two chairs. The photo on the app showed something else. Fourth, the pillows were not at all comfortable, which means we had to go drop $100 on decent pillows to use. Fifth, it was so dry and hot. The a/c was on 24/7 and we had to go buy a humidifier. I had a bloody nose by the time I woke up and I got no sleep at all the 1st night.
Stayed 6 nights in Mar 2024
Response from GM on 9 Apr 2024
Dear Amy, We love hearing guests say that they will be staying with us again! Thank you for your detailed feedback and for giving us some areas of improvement. We strive to be the best hotel in Lakewood, and our guests help us achieve that goal by sharing their thoughts about our Hyatt House. Please find a reason to visit again soon. Best, Andra Alvarez, GM

10/10 Excellent

Melonie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. My second time staying there and will stay there next time I’m in the Lakewood area. Top notch hotel in every way.
Stayed 2 nights in Mar 2024
Response from GM on 7 Apr 2024
Dear Melonie, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant again. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Andra Alvarez, GM

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location (I was visiting family). The staff I encountered were friendly. My room was comfortable. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from GM on 4 Apr 2024
Dear Kimberly, We appreciate your exceedingly kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming compliments regarding the staff. It would be our pleasure to host you again if you return to the area. Best, Andra Alvarez, GM

10/10 Excellent

Cynthia

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Once again cleaning service and maintenance of room as well as cleanliness of the room upon arrival is something to be desired. I said this before housekeeping as far as cleaning of the room and maintenance staff need to do better. ALL Front desk staff was amazing as usual… love them and love the Hyatt House. Housekeeping and maintenance need improvement for sure.
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Cynthia, Welcome back, and thank you for sharing your review of another wonderful stay at our hotel. Our staff takes great pride in providing service and accommodations that keep guests returning. Sincere feedback, including improvement areas, helps us serve our guests better. Thank you for your continued patronage, and please visit again soon. Best, Andra Alvarez, GM

6/10 Okay

Barbara

Travelled with partner
Liked: Staff & service, property conditions & facilities
We have always enjoyed staying here but this time we noticed the rooms were not as clean as in the past. We had some issues with this. Also, the breakfast was okay but the scrambled eggs were quite runny and not appetizing. As I said , we have enjoyed our stays there because of the convenience of shopping and parking.
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Barbara, I appreciate you being a return guest and taking the time to write this review. We sincerely apologize that we could not provide you with the exceptional stay and cleanliness you've come to expect from our Hyatt House. The details definitely do make a trip, and we regret we missed the mark. Your feedback is helpful and will be shared with our team. I can assure you that we would love another opportunity to serve you. Sincerely, Andra Alvarez, GM

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Mar 2024
Response from GM on 30 Mar 2024
Dear Melissa, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Andra Alvarez, GM

10/10 Excellent

Taunia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to family I was visiting and the area of shopping was nice
Stayed 2 nights in Mar 2024
Response from GM on 30 Mar 2024
Dear Taunia, Visiting with loved ones is always a great reason to travel! It is rewarding to hear that our Hyatt House was a great backdrop for your stay in Lakewood. Thank you for sharing your kind review and letting other potential guests know that you enjoyed our hotel and surrounding area. Please come see us again soon! Best, Andra Alvarez, GM

10/10 Excellent

Jonathan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Dear Jonathan, Reviews just don't get any better than this one. Thank you so much for your continued support of our Hyatt House and for sharing these kind words. We love having you as our guest, and we can't wait to welcome you back! Best, Andra Alvarez, GM

10/10 Excellent

Allen

Stayed 3 nights in Dec 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and loved the walking community
Stayed 2 nights in Mar 2024
Response from GM on 18 Mar 2024
Dear Sara, Isn't it fantastic to have so many wonderful restaurants and attractions just steps away from our beautiful Hyatt House? Thank you for your positive review and for recommending our property for a great stay in Lakewood. We hope you find a reason to revisit us soon. Best, Andra Alvarez, GM

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable space and appreciated the tv that flips around. Breakfast was great.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Melissa, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Lakewood again soon. Best, Andra Alvarez GM

10/10 Excellent

Nikki

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was phenomenal! I don’t know her name but she had dark hair.
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Nikki, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff; I will share your kind comments. We look forward to seeing you upon your return to the area! Best, Andra Alvarez, GM

10/10 Excellent

Julie, St Louis

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Julie, I'm glad that our location was well suited to your visit. It was our pleasure hosting you, and we hope to see you again. Thank you for choosing us. Best, Andra Alvarez, GM

8/10 Good

Lori L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Belmar area has so many shops and restaurants. The hotel has a great breakfast. The room was clean and comfortable. I was able to check in early. I had a problem with noise one night, but the amazing manager and staff handled it beautifully. I will definitely stay here again when in the area.
Stayed 2 nights in Feb 2024
Response from GM on 3 Mar 2024
Dear Lori L, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Andra Alvarez GM

10/10 Excellent

eunyung

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed with my kids. The room has a kitchen and a living room. And we can walk to go to stores like Whole food and Target easily. Next time I will use this hotel.
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Dear eunyung, Thank you for taking the time to write a review. I’m pleased to learn that your family's stay was enjoyable. We appreciate your compliments and look forward to a return visit. Best, Andra Alvarez, GM

10/10 Excellent

ilker

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet with a lot of dining and shopping options within minutes of walking. Very good breakfast.
Stayed 4 nights in Feb 2024
Response from GM on 25 Feb 2024
Dear ilker, We are thrilled to hear that you had a first-rate experience at our Hyatt House. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Andra Alvarez GM

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from GM on 24 Feb 2024
Dear Mike, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Andra Alvarez, GM

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I do love this hotel and stay here often at least once a month and the staff is just amazing but the room cleanliness is definitely something to be desired. My room this time was filthy. The room and especially bathroom was visibly dusty and dirty. Room cleaning needs to be looked at and addressed.
Stayed 4 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Cynthia, Thank you for your kind review. I'm happy to know you love the property and we appreciate you choosing us when you visit Lakewood. Your honest feedback on areas we can improve is welcomed, and fosters change for future visits. I will share your comments with our entire team as they work hard to make our guests feel at home. Best, Andra Alvarez, GM

10/10 Excellent

Steven

Stayed 3 nights in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops.near by
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Dear Kelly, Thank you for your kind words. It is excellent to hear that our location was a highlight of your enjoyable visit. We hope you made some fun memories here and will return in the future to make even more of them. Best, Andra Alvarez, GM

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Dear Carl, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Andra Alvarez, GM

10/10 Excellent

Alex

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

TRUDY

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was that in the Expedia this hotel said that it have shuttle service. It is not tru
Stayed 1 night in Feb 2024
Response from GM on 9 Feb 2024
Dear TRUDY, We take pride in providing the best accommodations and service; your feedback, which highlights areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding updating our listing. Thank you for taking the time to review our hotel. Best, Andra Alvarez, GM

10/10 Excellent

john

Liked: Cleanliness
Great
Stayed 1 night in Jan 2024
Response from GM on 9 Feb 2024
Dear john, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to revisit us the next time you travel to the Belmar area. Best, Andra Alvarez, GM

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Not fond of the adjoining rooms. I could hear a small child being loud and a dog barking. My boyfriend and I were trying to have a quiet romantic stay. Also when they cooked you could smell it coming through the door. It was gross. Other than that great weekend stay. Will request no adjoining door next time.
Stayed 2 nights in Feb 2024
Response from GM on 8 Feb 2024
Dear Denise, While your stay wasn't perfect, it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this great review. We look forward to welcoming you back soon. Best, Andra Alvarez, GM

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value for the price
Stayed 2 nights in Feb 2024
Response from GM on 4 Feb 2024
Dear Toni, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again. Best, Andra Alvarez GM

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff
Stayed 2 nights in Jan 2024
Response from GM on 2 Feb 2024
Dear Javier, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the warm service we provide. We look forward to seeing you upon your return to the area! Best, Andra Alvarez, GM

10/10 Excellent

Maizlynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 2 Feb 2024
Dear Maizlynn, Thank you for sharing the awesome rating of your experience, and please consider visiting us again. Best, Andra Alvarez, GM

10/10 Excellent

Kayla

Stayed 2 nights in Jan 2024

2/10 Terrible

Dennis

Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
Dear Dennis, We assess all reviews to ensure we provide the highest quality of service, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Andra Alvarez, GM

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Anthony, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Andra Alvarez, GM

10/10 Excellent

Aquila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on 26 Jan 2024
Dear Aquila, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review, and we hope to see you again. Best, Andra Alvarez, GM

10/10 Excellent

Ella, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 18 Jan 2024
Dear Ella, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Andra Alvarez, GM

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here when I need to
Stayed 1 night in Jan 2024
Response from GM on 18 Jan 2024
Dear Denise, We are delighted that your stays with us are nothing short of exceptional. Thank you for the privilege of hosting you and we appreciate your high marks regarding your recent visit. We hope you find a reason to return to Lakewood soon! Best, Andra Alvarez, GM

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 16 Jan 2024
Dear ashley, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Andra Alvarez, GM

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times. The breakfast is always amazing. The staff is super nice. The rooms are nice and clean. My go to when in Denver
Stayed 1 night in Dec 2023
Response from GM on 12 Jan 2024
Dear Amy, As a returning guest, we would like to express our gratitude for choosing us again. We appreciate your business and the positive feedback you provided about your experience during your stay. It is an honor to be your preferred hotel in the Denver area, and we are eagerly looking forward to welcoming you back on your next trip. Best, Andra Alvarez, GM

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024