Lobby

Reviews of Fairfield Inn & Suites by Marriott Denver Cherry Creek

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 319 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 176 out of 1002 reviews" "
Rating 4 - Poor. 113 out of 1002 reviews" "
Rating 2 - Terrible. 91 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Boris

Stayed 3 nights in May 2024

2/10 Terrible

Justin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet wouldn’t flush, bath water wouldn’t drain. The receptionist was rude and
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Justin,Thank you for sharing your experience. The issues you faced with the bathroom and service are concerning. The team consistently strives to provide top-notch service and amenities. Your feedback will assist in improvement efforts.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
William, we're thrilled to hear your stay at Fairfield Inn & Suites Denver Cherry Creek was all good! Your positive feedback means the world to us, and we look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Richard L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Richard L., thank you for choosing Fairfield Inn & Suites Denver Cherry Creek and for your 5-star rating on Expedia. We're delighted to know your stay met your expectations. We hope to have the pleasure of welcoming you back again soon!

6/10 Okay

Michelle

Business traveller
Disliked: Property conditions & facilities
The linens in my room were fresh and the room did not smell. However, there were dirty hand prints and markings on the walls. I couldn’t get the internet to connect to my computer but the parking garage was convenient. The road out front is very noisy. The fans work well in the room and the air conditioning was great.
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Michelle, it's encouraging to hear that you appreciated the clean linens and effective air conditioning. Meanwhile, we regret your experience with room cleanliness and internet connectivity. These concerns have been noted for immediate scrutiny. On the brighter side, it seems our parking amenities were to your liking, an aspect we're happy you found helpful. We truly hope we have another opportunity to provide a more comfortable and seamless stay in the future.

4/10 Poor

Aaron

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The washer and dryer didn't work good so we had to go to the laundrymat. I tried to contact someone at the front desk about it and waited around. Finally gave up and left. Most of the front desk workers were unpleasant and didn't know where things were. They also looked irritated whenever someone would come to the desk. The only good thing really was housekeeping staff.
Stayed 3 nights in May 2024
Response from Customer Service on 10 May 2024
Aaron, thank you for taking the time to share your experience. We are disappointed to read that there were issues with the laundry facilities as well as with the responsiveness of our front desk team members. We will look into this to investigate further and improve our services. On the other hand, we are delighted that our housekeeping colleagues were able to make a positive impression. Your feedback is genuinely appreciated as it helps us strive for higher standards.

8/10 Good

Novlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Breakfast was ok.
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Novlyn, it's wonderful to hear that you appreciated the Fairfield Inn & Suites Denver Cherry Creek property. We're always striving to provide an array of breakfast options to kickstart your day. It seems we have some room for improvement in this area. Your feedback is valuable and will be used to enhance our breakfast offerings. We hope to have the opportunity to serve you again!

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not very clean. Stains on the floor and walls. The bathroom sink was clogged also.
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Jason, we're truly sorry to hear about your recent experience. Cleanliness issues are certainly unexpected as we continuously strive to maintain high standards. We also apologize for the inconvenience you faced with the bathroom fixture. Your feedback is critically important to us and we will make sure to investigate these matters for future guests. We hope you'll give us a chance to provide you with an improved stay in the future.

6/10 Okay

Alisha

Travelled with family, Travelled with family and small children
Liked: Staff & service
The property was about average. The room seemed clean but had some areas that needed improvement. The pool was nice but no jacuzzi tub which was a bummer.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Alisha, it sounds like your experience at our hotel had both highs and lows. We're glad to hear you found the room tidy and enjoyed our pool feature. However, we regret that some areas did not meet your expectations. Please know that the comfort and satisfaction of our guests are our priority, so we appreciate your feedback on the areas we might improve. We hope you will consider giving us another chance to provide an enhanced experience on your next visit.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
the elevator wasn't working the first night we got there, had to climb up 9 flights of stairs
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Nicole, we're grateful you chose to stay at Fairfield Inn & Suites Denver Cherry Creek. We're sorry to hear about the inconvenience you experienced in relation to the lift. Our team remains dedicated to continuous improvements and we hope your future visits will surpass expectations.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Warren, thank you for sharing your positive experience at the Fairfield Inn & Suites Denver Cherry Creek. We're thrilled you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is a very well kept hotel, but it’s not hard to see the age of the hotel in the rooms and parking garage. I will definitely stay here again for business, but I would likely stay somewhere else for occasions.
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Steve, we're pleased to know that you found the Fairfield Inn & Suites Denver Cherry Creek well-maintained and suitable for your business stays. Your observation about the character of the rooms and parking area is duly noted. We'll certainly make ongoing efforts to ensure every guest experience meets their unique needs, whether for business or leisure. We look forward to welcoming you back for your next business trip.

10/10 Excellent

Samantha

Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
Samantha, it's wonderful to see your high rating for Fairfield Inn & Suites Denver Cherry Creek! We trust you had a fantastic visit and we truly appreciate the time you took to share this feedback. We are eager to welcome you back whenever your travel brings you back to Denver.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Alexander, thank you for highlighting the ideal location of the Fairfield Inn & Suites Denver Cherry Creek. We're delighted that you found it convenient and hope to see you again soon!

6/10 Okay

Candace

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great but it was really run down and the bed was TERRIBLE! Also for being a non smoking facility the pot smell was awful. I guess that’s what we get for being in Denver on 4/20.
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Candace, we appreciate your feedback, and we're glad to know our team members made a positive impression. We're sorry to hear that some aspects of your stay didn't meet your expectations especially regarding room comfort and the smell issue you faced. Your concerns will certainly be addressed and we aim to provide superior accommodations for all our guests. We hope for another chance to exceed your expectations in the future.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the hotel.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Kimberly, it's delightful to hear you enjoyed your visit to Fairfield Inn & Suites Denver Cherry Creek. We're thrilled you had a fantastic stay and we'd love the opportunity to welcome you back in the future!

6/10 Okay

Latasha

The elevators kept gettin stuck and it took to long to come.
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Latasha, we acknowledge your comments about the potential delays caused by the elevators. We assure you that efficiency and the comfort of our guests are of utmost priority and any problem that jeopardizes these is treated seriously. Rest assured, we will look into this to ensure an improved experience in the future.

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
The driveway is tiny and hard to navigate. The rooms are old, small and smelly. The furniture is scratched and has holes in it. You are not able to access the shower with the bathroom door open and the tub is rusty and dirty. Definitely a 2-3 star place.
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Pamela, we appreciate your feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations. Rest assured, we'll take your comments into account and will strive to improve the areas you felt required attention. On your next visit, we hope we can meet, and indeed surpass, the experience you were hoping for.

6/10 Okay

Craig

Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Craig, your feedback is appreciated though detailed comments would help us understand on what to improve. We hope on your next stay, you may have a more satisfying experience.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff great, clean and quiet
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Patricia, we're delighted to learn that your stay at Fairfield Inn & Suites Denver Cherry Creek proved enjoyable. We're glad that our team members' services met your approval and that the cleanliness and peacefulness of the surroundings enhanced your experience. Looking forward to your return.

8/10 Good

Victor

Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thanks for the 4/5 rating, Victor!We're thrilled you enjoyed your time at Fairfield Inn & Suites Denver Cherry Creek so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

2/10 Terrible

Angela

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower had a used band aid on the wall. The hotel was not clean. The curtains were ripped. The air conditioner was not cooling.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Angela, we deeply regret to hear about the unsatisfactory condition of your room, including the used bandage left in the shower. We pride ourselves on maintaining a high standard of cleanliness, so your comments truly concern us. Furthermore, we understand how disappointing it can be to have an air conditioner that isn't performing effectively. We value your feedback and it will be shared with our facility management and housekeeping teams to ensure these issues are promptly addressed. Thank you for bringing this to our attention. We hope for an opportunity to provide you with a better experience in the future.

10/10 Excellent

Katie Nicole

Stayed 3 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Katie, thank you for this perfect score on Expedia! The team at Fairfield Inn & Suites Denver Cherry Creek is thrilled you had a great experience. We're eager to welcome you back for another stay soon.

10/10 Excellent

Keri

Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Keri, it's fantastic to hear that your stay at Fairfield Inn & Suites Denver Cherry Creek met your expectations! We truly appreciate your high rating. The entire team hopes to welcome you back in the future.

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Nicolette, it's wonderful to hear that everything met your expectations at Fairfield Inn & Suites Denver Cherry Creek. We truly appreciate you choosing us for your stay and look forward to your next visit.

2/10 Terrible

Samira

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Samira, it's concerning to receive your rating. Your feedback is crucial in helping us improve our services. Please reach out to us at your earliest convenience.

6/10 Okay

Amanda

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Thank you for sharing your feedback, Amanda!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Kathleen, Edmonds

Travelled with family
Liked: Staff & service
Great seevice but property is pretty dated
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Kathleen, thank you for your insightful comments. We're glad to hear you found our service commendable. Regarding your comment about the property, we understand that everyone has their unique taste and preferences. We aim to maintain a balance between comfort and a classic ambiance. We hope during a future visit, our hotel's style might grow on you.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional, helpful, and available. Continental breakfast was great. Cleaning staff was timely and thorough.
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Lois, we're thrilled you had an exceptional experience at Fairfield Inn & Suites Denver Cherry Creek. We're particularly pleased to know that our diligent team and high-quality breakfast stood out to you. Thank you for recognizing the punctuality and thoroughness of our housekeeping team. Your kind words are greatly appreciated and we look forward to your next visit.

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff was helpful and very kind!
Stayed 3 nights in Mar 2024
Response from Customer Service on 7 Mar 2024
Jessica, thank you for sharing your wonderful experience at the Fairfield Inn & Suites Denver Cherry Creek. We're delighted to hear that the convenient position of the hotel enhanced your stay. Equally, it's important to us that our team members offer helpful and friendly service. We're thrilled that was your experience. We hope to welcome you back again soon.

10/10 Excellent

Richard L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here a couple times a year, always reliable.
Stayed 2 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Richard, thank you for your loyalty to Fairfield Inn & Suites Denver Cherry Creek. We appreciate your recognition of our consistent quality and look forward to the continuing to be your choice of stay in Denver in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Thanks for the fantastic rating!It's outstanding we could exceed your expectations during your stay at Fairfield Inn & Suites Denver Cherry Creek. We're all looking forward to your next stay with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly nice and prompt. She was very knowledgeable about every questions i had
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Sarah, it's wonderful to hear about your positive experience at Fairfield Inn & Suites Denver Cherry Creek. We pride ourselves on our friendly and efficient team members at the front desk, and we're pleased that they could provide you with well-informed responses to your inquiries. Thank you for sharing your experience and we hope to see you again soon!

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very pleasant and nice sized. Decent amount of amenities. More like a small sized apartment with the bedroom having its own separating door.
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb 2024
Brad, thank you for sharing your positive experience at Fairfield Inn & Suites Denver Cherry Creek. We're thrilled that you found our rooms to your liking, complete with a host of amenities, and that you enjoyed the separate bedroom setup, akin to a cozy apartment setup. It is always our goal to provide a comfortable and convenient stay. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Okay

Siri

Liked: Staff & service
For the price, this is a decent place to stay. Parking garage seemed secure for $10 a night. The area seemed just fine. It’s a little noisy at night with the traffic. Breakfast options were decent.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Siri, it's good to hear that you found the securitized parking and our meal offerings to be of value. We're sorry to hear that you found the noise levels less than optimal. We continuously strive for improvements and your feedback is essential in reaching that goal. Don't hesitate to share any specific issues you had during your stay on your next visit; our team members are always ready to help make your stay more comfortable.

6/10 Okay

Dayle

Travelled with family
Liked: Cleanliness
Beds and bath too small and parking garage awful
No queen beds at this hotel. If you are sleeping two per bed expect to be extremely scrunched in your full bed. The bathroom is extremely small and poorly designed. The door to the bathroom BARELY cleared the toilet. Won't stay here again. The parking garage is terribly designed and I could barely get my SUV in and out of parking spots and turn corners. If you had a long-bed truck it would almost be impossible to navigate.
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Dayle, it's regrettable to hear your experience didn't fully meet your expectations due to the bedding arrangement and size of the bathroom. We apologize for any inconvenience you might have faced in our parking area, particularly with the dimensions, which sometimes can be challenging for larger vehicles. We continually strive to improve our guest experience, and your feedback is valuable in this regard. We hope you would consider giving us another chance to serve you better in the future.

4/10 Poor

karen

Travelled with family
Disliked: Property conditions & facilities
The building needs updating badly (chip in tub, old wallpaper etc) and the area was a little sketchy but staff was friendly and it served its purpose
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Karen, we appreciate your feedback. It seems like certain elements met your expectations, such as our friendly team members. It's regrettable to hear other aspects such as the decor and surrounding area gave you pause. We're constantly striving to update and refine our property to better serve our guests. Your comments will certainly help in guiding these improvements.

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Jan 2024
Response from Customer Service on 5 Feb 2024
Thank you for sharing, Omar!At Fairfield Inn & Suites Denver Cherry Creek, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 Okay

Emma

Business traveller
Breakfast was served until 9:30am I called at 9:33am and asked for the yoghurt. I was refused There are only two small elevator One was broken. People had to wait for over 20mun to get an elevator.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Emma, your experience at the hotel is essential to us and we appreciate your input. We're sorry to hear that your request for breakfast just after our service time wasn't met and that you faced delays due to an elevator issue. It’s our aim to deliver seamless service, and we’ll certainly look into these aspects. Thank you again for sharing your feedback.

6/10 Okay

Kristin

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Thank you for the feedback, Kristin.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

2/10 Terrible

Gary, San Francisco

Disliked: Staff & service
Th breakfast was terrible. Rubber scrambled eggs, were unpalatable. Bathroom so small ….,
Stayed 6 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Gary, we've heard your feedback regarding the breakfast served and the size of the bathroom. Ensuring your satisfaction is our priority. We've noted your concerns and they will be reviewed with our culinary team and facilities department. Your input is highly valued and will be utilized to improve our future guest experiences.

4/10 Poor

Cathy

Travelled with family
Disliked: Staff & service
Stayed 7 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Cathy, it's unfortunate to note that your recent experience didn't meet your expectations. We'd appreciate a chance to rectify this during a future stay, as we continuously strive to provide quality service and comfort for all our guests.

6/10 Okay

Richard, Gilroy

Liked: Cleanliness, staff & service
Not a very safe area lots of homeless and lots of crime
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Richard, we understand that the area surrounding the hotel may have raised concerns during your stay. We assure you that guest safety is our utmost priority. Measures are in place to maintain a secure environment within our premises for all our guests. We encourage visitors to refer to reliable sources to get accurate details about the neighborhood. We value your feedback and hope your next visit will exceed your expectations.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Michael, it's wonderful to hear that your stay at Fairfield Inn & Suites Denver Cherry Creek met your expectations! We truly appreciate your perfect rating and hope to be your choice destination in the future. Thanks for taking the time to share your experience.

8/10 Good

Sheila

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Sheila, it's great to see that your stay at Fairfield Inn & Suites Denver Cherry Creek was an enjoyable one. We appreciate your four-star rating and hope to provide an even more delightful experience next time. Your feedback matters, and we're looking forward to welcoming you back!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, but a bit small. The entrance to the hotel was difficult to navigate. The hotel was on a busy street and it was somewhat noisy. Staff were nice.
Response from Customer Service on 9 Feb 2024
Karen, it's wonderful to read that you appreciated the room and found our team members to be pleasant at Fairfield Inn & Suites Denver Cherry Creek. We do understand your comments about the room size and possible noise due to our location. It's important to us that our guests feel comfortable, and we still hope these factors didn't heavily impact your stay with us. In concerns of the access, we're noting your feedback for further improvement. We hope to welcome you back for a more seamless experience next time.

10/10 Excellent

arahia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Jan 2024
Arahia, it's wonderful to hear that you had an excellent stay at the Fairfield Inn & Suites Denver Cherry Creek. Our team members truly appreciate your perfect rating. We look forward to your next visit.

6/10 Okay

Zach

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for taking the time to share your feedback, Zach.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Sharan

Stayed 1 night in Dec 2023
Response from Customer Service on 19 Jan 2024
Sharan, it's wonderful to know you had a great experience at Fairfield Inn & Suites Denver Cherry Creek. Your high rating speaks volumes and we can't wait to welcome you again for another excellent stay!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Mark, thank you for choosing Fairfield Inn & Suites Denver Cherry Creek and leaving a rating. We trust you had a pleasant stay. We hope to be your choice again the next time you're in Denver.