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Friendly staff, easy check in.
Any requests to front desk were dealt with promptly and efficiently.
Also good that there is a restaurant, bar and coffee shop on site. Restaurant/bar had a limited menu but the food is excellent as was the service.
Robyn
Stayed 4 nights in May 2024
Response from Jules on 22 May 2024
Thank you so much for staying with us here at the Hitlon Garden Inn Denver Downtown. We are so glad to hear you had a good experience with us. We hope to have you back again in the future.
Pet friendly. A bit expensive for parking at hotel.
Maria
Stayed 1 night in May 2024
Response from Jules on 20 May 2024
Thank for you for staying with us at Hilton Garden Inn Denver Downtown. We value your feedback and appreciate you staying with us. We hope to have you back in the future.
6/10 Okay
ana
Travelled with family
16 May 2024
Liked: Cleanliness, amenities
The location was great. Restaurants were close.
What I did not like was the food of the restaurant.
Someone in the adjacent room was smoking pot for 2 night. I informed the front desk but I don't think they had security to address the problem. There is no manager onsite.
ana
Stayed 1 night in May 2024
Response from Francisco on 16 May 2024
Thank you for the feedback. I will pass this information along.
bar next door to hotel which is helpful so you don't have to walk to 16th street mall staff is friendly. easy check in, when we got into town and was able to check in 30 min. early.
christina
Stayed 1 night in May 2024
Response from Francisco on 7 May 2024
Thank you for the feedback!
10/10 Excellent
Wayne P Palumbo
2 May 2024
Wayne P Palumbo
Stayed 3 nights in Apr 2024
Response from Francisco on 23 May 2024
Thank you for the feedback!
4/10 Poor
Evelyn
30 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Room was cold. Staff did not respond for more than 2 hours. Heater wasn’t working. Staff didn’t care.
Evelyn
Stayed 2 nights in Apr 2024
Response from Francisco on 1 May 2024
Will reach out to employees. I apologize for the inconvenience this has caused; they are usually quick about letting our engineering department know when issues arise.
8/10 Good
Kristian
Travelled with partner
30 Apr 2024
Liked: Staff & service
Hotel was conveniently located downtown, but the massive pile of puke in the elevator and the desk clerks inability to find cleaning supplies to clean it up was a bit discomforting.
Kristian
Stayed 1 night in Apr 2024
Response from Francisco on 1 May 2024
Will speak to employee, we have an entire section downstairs with cleaning supplies.
This hotel was very close to the convention center and walkable to several places to eat. It was clean and safe. They had coffee in the lobby daily and warm chocolate chips cookies that were a nice treat.
My room had a refrigerator and a microwave. I do wish the pillows were fiee and the bathroom has better lighting. They were able to accommodate a late check out so I didn't have to rush to check out after my conference was over. Overall, I would stay here again.
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Thank you for the feedback! What issues did you encounter?
8/10 Good
Thomas
28 Apr 2024
Liked: Cleanliness, staff & service
Good downtown location
Thomas
Stayed 1 night in Apr 2024
Response from Francisco on 1 May 2024
Thank you for the feedback!
2/10 Terrible
Kelly
28 Apr 2024
Disliked: Staff & service
Kelly
Stayed 1 night in Apr 2024
Response from Francisco on 1 May 2024
What issues did you encounter?
6/10 Okay
Autumn
27 Apr 2024
Liked: Cleanliness, staff & service, amenities
Rooms need to be updated, the bed was awful and hard. The furniture was old and carpet was dirty. At least the tv was updated. Outside of that hotel was not bad for a budgeted stay.
Autumn
Stayed 3 nights in Apr 2024
Response from Francisco on 1 May 2024
The entire hotel is being remodeled at the end of this year!We are due for our upgrade
Walking distance to all the options downtown Denver has to offer- food/drinks, shopping. Parking is one of the cheapest options around. Safe. Convenient.
Arysa
Stayed 1 night in Apr 2024
Response from Francisco on 24 Apr 2024
Thank you for your feedback!
10/10 Excellent
Marco
21 Apr 2024
Liked: Cleanliness
Marco
Stayed 3 nights in Apr 2024
Response from Francisco on 24 Apr 2024
Thank you for your feedback!
10/10 Excellent
CAMILLE
20 Apr 2024
CAMILLE
Stayed 3 nights in Apr 2024
Response from Jules on 15 May 2024
We are so glad you had a good experience with us here at the Hilton Garden Inn Denver Downtown. We hope to see you again soon.
6/10 Okay
Colleen
19 Apr 2024
Colleen
Stayed 1 night in Apr 2024
Response from Jules on 16 May 2024
We appreciate you staying with us. We value your feedback.