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Reviews of Hotel Swaran Palace

3.5 out of 5
Hotel Swaran Palace
15A/33, W.E.A. Ajmal Khan Road, Karol Bagh, New Delhi, Delhi N.C.R

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 22 reviews" "
Rating 8 - Good. 9 out of 22 reviews" "
Rating 6 - Okay. 5 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Ashish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024

8/10 Good

Ashish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

2/10 Terrible

AEJAZ

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un confortable
Actually the room is too small toilet no cleanness no hot water in comfortable finally it’s not worth for 4K per night
Stayed 2 nights in Feb 2023

10/10 Excellent

inderpal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Pros Great location for Asian clothing. Great service, very polite staff. They helped us with so much additional purchases. Cons The rooms were ok. We booked 3 rooms. 2 were of a good standard. But one room had a led strip that kept flickering all night.
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019
Response from Binod on 3 May 2019
I am sorry that I was not able make you happy during your stay with us, but I would have rectified the issues you you had let me know.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager Rude & No WiFi
We were told WiFi was out in the neighborhood & will be working in about 1/2 hr. 1/2 hr later no WiFi so the front desk person let us use his hot spot. It was inconvenient to come to the front desk to use the Internet. Next morning we were told the hotel was having the WiFi problem & a tech will arrive within 1hr to fix the problem. That afternoon still no WiFi so we checked out without any discount from the hotel for our inconvenience (the manager was rude & said he was also inconvenience by the WiFi so why should he give a discount). When we were checking out the staff was arguing with another guest!!
Stayed 2 nights in Jan 2019
Response from Binod Mahato on 12 Jan 2019
Dear Guest, I am extremely sorry for the inconvenience caused to you due to WiFI problem. The matter of receptionist being rude is been taken seriously. I shall thoroughly look into the matter and take necessary action.

8/10 Good

Theebasingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location in the middle of Delhi.
Great location and helpful service from the front desk.
Stayed 3 nights in Dec 2018
Response from Binod Mahato on 27 Dec 2018
Thanks for your review, we shall strive to do better every and each day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Room was clean and bed was comfortable, with a safe in the room. Good location with easy access to the metro station, local places to eat and in the middle of a market.
Response from Binod Mahato on 16 Apr 2018
Thank you for appreciating us for our services. hope to see you again.

8/10 Good

Navneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Good
Stayed 1 night in Oct 2017
Response from Binod Mahato on 18 Apr 2018
Dear Mr.Navneet, Thanks for taking time to review us. It gives great pleasure to see happy guests.

6/10 Okay

David, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Karol Bagh metro station
Upmarket hotel in a good location, but the hot water did not work at night.
Stayed 1 night in Oct 2017
Response from Binod Mahato on 23 Dec 2017
Dear Mr.David, I am extremely sorry for the inconveniences caused by our service team. We have taken a serious view on the matter and assure that the same never happens again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall it is good
convenient & people are so kind
Stayed 1 night in Oct 2017
Response from Binod Mahato on 9 Nov 2017
Dear Friend, Thanks for staying with us. we appreciate your kind feedback, we shall strive to fulfill the expectation of our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
The staff and management were wonderful. We arrived in Delhi during the rupee problem. The manager let us use his metro card. He advised us about many things while we were there. We would highly recommend this fine hotel. The breakfast and restaurant were very good, too.
Response from Binod Mahato ( General Manager) on 3 Feb 2017
Thank you for your appreciation, we shall happy to serve you again.

4/10 Poor

Pablo Martinez, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/C stopped working at 3 am
Really uncomfortable to wake up because ac does not work
Response from Binod on 28 May 2018
Please except my apologies, for all the inconveniences that you had to bear due to fault in air conditioning .

6/10 Okay

Arnaud, France

Disliked: Room comfort
OK
The hotel is OK - good enough if you don't have high expectation of a suite. the suite room was like a normal room in a 3 star hotel.
Response from Binod on 18 Apr 2018
Thanks for you review,

10/10 Excellent

Nagaraja, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stuff especially Arun and Khan. ☺
Response from Binod on 18 Apr 2018
Thanks a lot.

8/10 Good

Manmath, MUMBAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY DELHI STAY.
OVER ALL IT WAS A GOOD EXPERIENCE, STAFF WELL MANERS AND COOPARATIVE.
Response from Binod on 18 Apr 2018
Thanks for appreciation, it gives us renewed energy.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Locks on door did not work until we were leaving
Could be better : great location as we wanted to shop in Karol bagh
Response from Binod Mahato on 22 Feb 2016
Thanks for comments, we are working on the doors and will solve the problem.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not entirely as promised
We booked this hotel with the understanding that there was a gym and wifi. The gym no longer exists (the staff did help us find a fitness centre quite nearby, but we had to pay to use it). The hotel's internet connection went out for about 24 hours at one point, which was immensely frustrating, but when we objected, the staff did arrange for us to use the wifi in the lobby of the hotel across the street at no cost. The room was quite comfortable but the hallways were really noisy, especially because doors were banging all night long and beeped infuriatingly when even slightly ajar. The hot water was unreliable. We had a triple occupancy room and had to hound the staff repeatedly for a third bath towel.
Response from Binod Mahato on 23 Feb 2016
Dear Guest, We understand your problem regarding the WiFi, we try hard to give all services and make our guest comfortable, but that was a bad day and our entire internet failed. As per the noise in public area and our team not able to give third towel, is a matter of concern and we have taken the things seriously and done every bit to ensure that this doe not happen to anyone in future.

10/10 Excellent

Vikas, Jaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Professional in Booking otherwise at Par 4*
We Booked this hotel for 2 Nights...BUT THE BIG MINUS Despite Hotels.com Confirmation they DID NOT PROVIDE us room for the First night and we had great difficulty..they did find us a room in the nearby hotel..but with kids and elder in a group of 8 it was really big disappointment. The next night they accommodated us.As per the pictures the Hotel is in an excellent condition..all amenities and fittings are branded and well maintained..I could easily rate this Hotel as 4*... Just the Breakfast and their Restaurant is quite ordinary..
Response from Binod Mahato on 23 Apr 2016
We are very sorry for all the problems you had to face on day one, now onward our team is re-confirming each and every booking. and all important measures are been taken that confirm guest does not have any problem.

4/10 Poor

tom, tokyo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
地下鉄駅に近いプライドの高いホテル
とてもプライドが高いのにシステムは悪い 　 チェックインは２０分かかった．他にお客はいないのに 朝以外のお湯シャワーはフロントに電話が必要　風邪をひいてしまいました。 wifiのパスワードは毎日フロントで番号をもらわないといけない　とても不便 部屋のキーはロックされてボーイのマスターキーで開けてもらわないといけなかった
Response from Binod on 18 Apr 2018
Thanks for reviewing us, we taken note of all problems and we shall work on our weak area. Hope to serve you again.

8/10 Good

Karine, Paris

Liked: Staff & service, property conditions & facilities, room comfort
Un peu cher mais reste une valeur sûre
Chambre confortable et agréablement décorée (bien que sans fenêtre !). L'hôtel se situe dans un quartier très vivant : boutiques et vendeurs ambulants à portée de main. Très bon petit-déjeuner mais pas de WiFi dans la chambre (seulement à l'accueil).
Response from Binod on 18 Apr 2018
Thanks for your review, the concern in regards to WiFi has been taken care off. Hope to see you soon.