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"Everything about the hotel’s description is misleading. The exterior carpet is torn, and the paint is chipped throughout. The elevator is decrepit and barely fits two people. The front desk and the parking lot are closed from 11pm-7am so there’s no choice but to park 3 blocks away in the inconvenient “additional parking”. If guests need assistance between those hours, they have to call the Montvale Hotel down the street. The room wasn’t nearly as bright and decorative as portrayed. The toilet barely flushed, and the bathtub didn’t drain properly. The shampoo, conditioner, and body wash in the wall dispensers were literally congealed. I booked this hotel for two nights, but chose to leave after the first one. I expressed my issues and concerns about the property and the room with the front desk clerk who was unsympathetic. I informed her that I would not be staying the second night, and she said she couldn’t administer a refund because she didn’t have access to the reservation because it was done through hotels.com. A representative from hotels.com contacted Hotel Ruby on my behalf which resulted in my being charged for the second night anyway. WORST OVERALL EXPERIENCE AT A HOTEL IN MY ENTIRE LIFE."

"No microwave in room, asked at front desk, they brought one to the room. Clean rooms"

"Parking was on site but it was very awkward trying to get my stuff to my room and back to my car. There was also a lot of drug activity going on in the parking lot"

"It was great, but only unfortunate thing was that I got charged twice for parking. "

"Really well kept clean and a nice staff. The only complaint would be the happy hour snacks weren’t great. Really good value for the money though and in a great spot."

"Room was great! We will definitely stay there again. "

"Clean room Nice hotel Nice as long as you drive to where you are going Homeless people on the street around the hotel "

"It’s an older hotel. But it was clean. Staff was helpful. Liked the breakfast vouchers. The complaint we had was no elevator. They didn’t have any 1st floor room for us. "

"Clean room. Nice to have complimentary soup and salad in the evening and good breakfast."