Property amenity

Reviews of Best Western Plus Dayton Hotel & Suites

2.5 out of 5
Best Western Plus Dayton Hotel & Suites
507 E Main Street, Dayton, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 258 out of 378 reviews" "
Rating 8 - Good. 91 out of 378 reviews" "
Rating 6 - Okay. 22 out of 378 reviews" "
Rating 4 - Poor. 5 out of 378 reviews" "
Rating 2 - Terrible. 2 out of 378 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff absolutely went above and beyond. We were well taken care of, the hotel was clean and comfortable, and we will absolutely stay here again. 10/10
Stayed 2 nights in May 2024
Response from JSmith on 11 May 2024
Thank you for your super review! We are happy that the staff went beyond your expectations to help make your stay a great one in a clean and comfy environment. We look forward to seeing you again soon!

10/10 Excellent

Penni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JSmith on 11 May 2024
Thank you for your great review! We hope to see you again soon!

8/10 Good

Kyler

Stayed 6 nights in Mar 2024

10/10 Excellent

Marilynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property at the edge of town. Great breakfast!
Stayed 1 night in Apr 2024
Response from JSmith on 11 May 2024
Thank you for your great review! We are happy that you enjoyed your stay with us. We appreciate your compliment about our breakfast. A good breakfast helps make it a great day. We hope that you will come see us again when you're in the area!

4/10 Poor

April

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Room had trash in from people before us. Needed more towles and toilet paper, called to the front desk, was told she would be up in 20 to 30 min. An hour later i callec again, but yhere was no answer. So i goto lobby, pick up Courtesy phone to call the front desk to see the attendant outside smoking. I asked once again if I could get towels and toilet paper and was told they were on their way up. I explained to her that I could see her standing outside smoking.She then scurried in and got me my things.
Stayed 2 nights in Apr 2024
Response from JSmith on 29 Apr 2024
We aim to meet and exceed our guest's expectations and I am sorry that we were not able to exceed yours. I apologize that you had trash in your room from a previous guest. I’m sure this was simply overlooked by the housekeeping staff. I will speak with the head housekeepers to ensure this does not happen in the future.I further apologize for the delay you experienced to your request for extra amenities. The front desk is staffed by one employee who can get busy with other guests and is most likely why you were asked to wait a short time. An oversight on the part of the front desk agent to fulfill your request was the problem and I sincerely apologize for this indiscretion. I will speak with the front desk staff regarding your complaint and use it in our future training exercises. If you happen to be in the area again, we hope that you will stay with us and allow us to work harder to exceed your expectations.

10/10 Excellent

Steve and Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and pleasant!
Stayed 1 night in Apr 2024
Response from JSmith on 21 Apr 2024
Thank you for your great review! We are pleased that you found the hotel to be updated and that your stay was a good one. We do hope to see you again if your travels bring you to Dayton!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy
Stayed 1 night in Apr 2024
Response from JSmith on 21 Apr 2024
Thank you for your super review! We are glad to hear that you found your room to be clean and comfortable during your stay. We hope that you won't be a stranger and will come visit us again soon!

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JSmith on 20 Apr 2024
Thank you for your great review! We hope that you will come stay with us again soon!

10/10 Excellent

ROXANA

Stayed 1 night in Apr 2024
Response from JSmith on 11 May 2024
Thank you for your 5 star review! We hope to see you again!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from JSmith on 13 Apr 2024
Thank you for your great review! We glad you enjoyed your stay with us and we hope you will come see us again!

8/10 Good

Makoons

Liked: Cleanliness, staff & service
Very spacious and clean hotel!
Stayed 1 night in Apr 2024
Response from JSmith on 9 Apr 2024
Thank you for your great review! We are happy to hear that you found the hotel to be spacious and clean. We work hard to keep our standards high and offer our guests a great place to stay. We hope to see you again soon!

6/10 Okay

Kevin

Stayed 1 night in Mar 2024
Response from JSmith on 17 Mar 2024
Thank you for your review. It appears we were not able to exceed your expectations on your recent visit. We do apologize that you didn't have a good experience. We hope that you will come stay with us again and allow us a chance to improve your experience.

8/10 Good

Shawn

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from JSmith on 2 Mar 2024
Thank you for your 4 star rating! We hope that you will come stay with us again soon!

6/10 Okay

Kristin, Kennewick

Liked: Cleanliness, property conditions & facilities
Response from JSmith on 2 Mar 2024
Thank you for your 3 star rating. We hope that you will come stay with us again so we can exceed your expectations!

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from JSmith on 20 Mar 2024
Thank you for your great review! We are happy you enjoyed your stay with us and we hope to see you again!

10/10 Excellent

Matt

Stayed 1 night in Dec 2023
Response from JSmith on 19 Feb 2024
Thank you for your highest rating! We hope you to see you again soon!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JSmith on 19 Feb 2024
Thank you for your highest rating! We appreciate you choosing to stay with us and we hope to see you again soon!

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable room and exceptional breakfast dinning!
Stayed 1 night in Nov 2023
Response from JSmith on 13 Nov 2023
Thank you for your great review! We are happy to hear that your room was clean and comfortable during your stay and that breakfast was a wonderful experience for you. We hope that you will stay with us again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JSmith on 17 Oct 2023
Thank you for the highest rating! We are happy you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from JSmith on 5 Oct 2023
Thank you for your super review! We hope to see you again soon!

10/10 Excellent

Oneil, Mount Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 2 nights, clean and comfy rooms. Good breakfast. They made it easy
Stayed 2 nights in Sep 2023
Response from JSmith on 27 Sept 2023
Thank you for your great review! We are happy to hear that you enjoyed your clean and comfortable rooms during your stay. A good breakfast is important to start your day and we are glad to provide that as well. We do our best to make things as easy as we can and we appreciate you noticing. We hope that you will come and stay with again soon!

10/10 Excellent

teresa

Stayed 2 nights in Sep 2023
Response from JSmith on 1 Oct 2023
Thank you for your great five star review! We hope you will come stay with us again soon!

10/10 Excellent

teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dayton is a great little town. Our family went to the fair it is small but good for little ones 1 year old and 3 year old. The overall staff was good, The desk staff was a little strange I wanted to pay for my son's room and check his family in before they arrived. Even though everything was in my name with credit card, address, etc. I asked for a room key, to set up toys for the grand kids, to make it special. The desk staff had a hard time doing that. I think he could not think outside the box, rules are rules and you don't defer from them. Like everything is black or white no gray. A few other incidents with the same staff member. All in all it is one of the nicest motels we have ever stayed in with its set up. All the rooms are large and well kept, very clean. The breakfast was good. They have a nice coffee machine, with plenty to eat. The pool, hot tub and shower are exceptionally clean. It has a great large patio to lay in the sun, We prefer to stay in this small town instead of Walla Walla, Washington. Dayton it is just so much nicer and less hassle. with Walla Walla being only 25 miles west. There is a small town 8 miles west of Dayton, Called Waitsburg, They have 2 new great places to eat right down town. And a nursery on the next street is 1 block north, it has plants,flowers,fresh vegetables And the special Walla Walla sweet onions. I would encourage everyone to check these small quaint towns out. It is worth your wild, and so much summertime fun.
Stayed 1 night in Sep 2023
Response from Best Western Plus Dayton on 12 Sept 2023
Thank you for taking the time to respond to the survey. I am so sorry you were given a hard time about getting into your rooms. I will definitely be working with Staff moving forward with extra training and clarification on privacy policies. I do apologize for any inconvenience this may have caused during your trip.

10/10 Excellent

Isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids enjoyed the pool. The room was clean and the breakfast options were great.
Stayed 2 nights in Sep 2023
Response from Best Western Plus Dayton on 12 Sept 2023
I am glad you enjoyed your stay with us. We appreciate your feedback.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we stayed in this summer…
Stayed 2 nights in Aug 2023
Response from Best Western Plus Dayton on 12 Sept 2023
Thank you for your review. We appreciate your feedback. Come see us again soon.

6/10 Okay

Shelley

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
C
Stayed 1 night in Aug 2023
Response from JSmith on 13 Aug 2023
Thank you for your review. We hope to see you again soon so we can exceed your expectations!

6/10 Okay

Sheetal Santosh

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Property is in a walkable distance Dayton main shopping area. Only hotel to have a swimming pool. But couple things to mention here 1. Bathroom design is so awkward that when you open the door, it opens up almost close to sitting toilet. 2. Toilet is not cleaned properly, I can clearly see dirt rings.
Stayed 1 night in Jul 2023
Response from JSmith on 29 Jul 2023
Thank you for your review! We are glad you noted that we are within walking distance to the downtown area for shopping and restaurants. We appreciate your comment regarding the toilet and it will be used to better train our staff. We apologize that this was your experience during your stay. We hope that you will come stay with us again so we can exceed your expectations.

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from JSmith on 20 Jul 2023
Thank you for your great review! We hope to see you again soon!

8/10 Good

Bethany

The front desk staff was so friendly and helpful!
Stayed 2 nights in Jun 2023
Response from JSmith on 3 Jul 2023
Thank you for your great review! We are happy to hear that our front desk staff was friendly and helpful during your stay. We hope that you will come stay with us again soon!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from JSmith on 3 Jul 2023
Thank you for your review! We are happy to hear that you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Good location
Stayed 2 nights in Jun 2023
Response from JSmith on 21 Jun 2023
Thank you for your review. We are happy to hear you found that we were a good location for your visit to the area. We hope that you will come see us again!

10/10 Excellent

Dick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from JSmith on 18 Jun 2023
Thank you for giving us your highest marks! We hope to see you again soon!

10/10 Excellent

Curt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted a convenient hotel so we could go see the Palouse Falls. BW Dayton was an excellent choice. The hotel staff were all very friendly and helpful. The room was very clean and quiet and the pool/hot tub was also very clean. We enjoyed our stay in Dayton very much.
Response from JSmith on 9 Jun 2023
Thank you for your super review! We appreciate your kind words to the staff and your compliments will be shared with them. We are happy to hear your room was clean and quiet and the pool room was tidy. We hope you enjoyed Palouse Falls as much as your trip to Dayton. Come and see us again!

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this property twice and the staff have always been very kind and helpful.
Stayed 2 nights in May 2023
Response from JSmith on 3 Jun 2023
Thank you for your great review! We are happy to hear that during both your stays you've had positive interactions with the staff. We hope that you will come and stay with us again soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was very nice. The area is very quiet
Stayed 2 nights in May 2023
Response from JSmith on 3 Jun 2023
Thank you for your super review! We are happy to hear your interactions with staff were positive. The area is quiet with its small town appeal. We hope to see you again if your travels bring you to our area!

10/10 Excellent

Charles, McKinney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly folks, very clean and comfortable. Safe and quiet area in the beautiful small town of Dayton.
Stayed 4 nights in May 2023
Response from JSmith on 11 May 2023
Thank you for your super review! We are happy to hear you enjoyed your stay with us and found the staff to be friendly and your room clean and comfy. Dayton is a great town with a lot of fun things to do and see. We hope to see you again soon!

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Very comfortable and quiet. Breakfast was amazing !
Stayed 1 night in May 2023
Response from JSmith on 11 May 2023
Thank you for your terrific review! We are happy you found your room to be comfy and quiet during your stay. We also appreciate your comment on our amazing breakfast. We hope you will come and stay with us again soon!

8/10 Good

Uzoma

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here to be a bit closer to WSU for our youngest son’s graduation. Easy jaunt to Pullman from here and interesting fact: this particular BW was the brain child of a surgeon who wanted a place to stay while heading out to hunt in the area.
Stayed 1 night in May 2023
Response from JSmith on 8 May 2023
Thank you for your great review! We are glad you found us a bit closer to Pullman. Congrats to you and your son on graduation. We hope that you will come and stay with us again in the future!

8/10 Good

Lukas, Clyde Hill

Liked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from JSmith on 6 May 2023
Thank you for your great review! We hope to see you again soon!

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2023
Response from JSmith on 16 Apr 2023
Thank you for your kind comments. We are glad you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 Excellent

Juliana

Liked: Staff & service, amenities, property conditions & facilities
Response from JSmith on 4 May 2023
Thank you for your great rating! We look forward to seeing you again soon!

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rented 2 rooms and while they were spacious, each room had cleaning issues. One we took care of ourselves the other we had housekeeping come back. They responded quickly and were very apologetic I would stay there again if in the area..
Stayed 1 night in Mar 2023
Response from JSmith on 8 Apr 2023
Thank you for your great review! We are happy to hear your rooms were spacious. We do apologize that you had cleaning issues and that you had to experience that during your stay. We do hope that you will come to stay with us again and give us a chance to exceed your expectations.

10/10 Excellent

Teresa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here numerous times - Usually 2-3 times a year. Always very clean. The view from our room is breathtaking. Staff always offers the BEST customer service. A couple small hiccups this time. In spite of them, we will definitely stay here in the future. Hair dryer didn't work. No "do not disturb" door hanger. Refrigerator was noisey. Keurig coffee pods in room did not fit the coffee maker in room. Still a very nice stay.
Stayed 1 night in Mar 2023
Response from JSmith on 8 Apr 2023
Thank you for your super review! We are glad to hear that you have stayed with us several times a year and have always found us to be clean and our staff friendly. We do apologize for the inconvenient issues you experienced during your most recent stay. Please reach out to the front desk to report any hiccups you may experience so we can resolve them and make your stay that much better. We look forward to your next stay with us!

10/10 Excellent

Rosabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from JSmith on 29 Mar 2023
Thank you for giving us your highest rating! We hope to see you again soon!

10/10 Excellent

Erika

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were lovely and bed was very comfortable. Breakfast was fresh with a nice buffet. Desk staff are wonderful, especially Melody! She went out of her way to make our stay enjoyable and comfortable.
Stayed 2 nights in Feb 2023
Response from JSmith on 25 Feb 2023
Thank you for your super review! We are happy to hear that your room was great and the bed comfy. We also are glad that you enjoyed breakfast and our wonderful staff. We hope that you will come see us again when you are in the area!

10/10 Excellent

Nickolas

Stayed 1 night in Feb 2023
Response from JSmith on 18 Mar 2023
Thank you for giving us the highest stars! We hope that you will come stay with us again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Breakfast
The breakfast was better than any other BW we’ve stayed at. Will definitely stay here in the future!
Stayed 1 night in Feb 2023
Response from JSmith on 25 Feb 2023
Thank you for your great review! We are happy to hear that our breakfast was wonderful for you. We hope to see you again should your travels bring you to our area!

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Best Western Staff on 20 Jan 2023
Thank you for taking the time to post a review.

8/10 Good

Hilda

Stayed 1 night in Dec 2022
Response from JSmith on 6 Dec 2022
Thank you for your high rating of our hotel. We appreciate you choosing to stay with us and we hope to see you again soon!

10/10 Excellent

Russ, Chelan

Stayed 1 night in Nov 2022