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I am a Doctor have been to 56 countries and this has been by far the WORST hotel experience ever. While the employees are VERY VERY nice people, the owner seems to do nothing to upkeep the hotel. I had NO HOT WATER, NO AIR CONDITIONING and NO TV. The locks on the door are ancient so anyone can get into your room with a credit card to steal your items. Bugs everywhere and the chef used sink water to make food when that is dangerous and can cause H Pylori! The corridor has rain mildew and BIG holes in the ceiling which again can cause mold sickness. Toilet did not flush well and sink water smells like rotten eggs. What REALLY got me was how the owner tried to shake me down for extra money! She said they did me a “favor” putting me in THAT room and if i am to stay there I need to pay more money! I just said, “no i will not do that this place is not worth that”. Its a dangerous place and a health hazard; I left and found another hotel. I had to spend double the money but its better than getting sick. However, the hotel employees ARE SUPER NICE AND I WISH THEY WOULD FIND A BETTER PLACE TO WORK— I have NO complaints about her employees they do a GREAT job with their attitude. One young man even apologized to me which i thought was sincere and was much appreciated. Take my advice: DO NOT STAY AT THIS PLACE UNLESS YOU HAVE TO! The owner should find the funds to RENOVATE and then i am sure it would be nice due to location. She has ignored upkeep and health standards.
John
Stayed 2 nights in Nov 2022
4/10 Poor
Erb
Business traveller
6 Jan 2022
Liked: Cleanliness
Disliked: Staff & service
The owners sister of the hotel is a delightful and charming woman. One that you want to just be around because of her aura. Yet she must have a superpower that sucks all of the charm from her staff. The staff is the rudest, most arogant people in the world. Multiple times has a particular staff member upset me to the point of tears.
Earlier in the morning I had extended my stay by a couple of days, when i approached reception about 11:30 am the receptionist greeted me with "why are you so late!"
It would be helpful if reception had a way to see the online bookings. Also, it would be helpful if English was spoken as the mass majority of the guests are from abroad.
Hotel service no good
hotel staff no good
Hotel no have wifi
Hot water is not coming
WAJID
Stayed 1 night in Sep 2019
Response from Othman on 9 Sept 2019
Dear Wajid, thank you for showing us how we can serve you better next time you come to our hotel. My name is Othman, I am manager here, on behalf of all the staff we would like to apologize and promise to do better next time. Measures we are taking ASAP
1. We will do a serious meeting about our service and guest care, we will discuss your review and make sure it doesn't happen to any other guest
2. About Hot water, please forgive us it must have been an isolated incident because hotel has hot water available at all times, just a change of room would have done the trick
3. About wifi, I am working on it personally but its tricky because our budget single room is 15 us dollars per night and here wifi is expensive.
Thank you again for staying with us and for your comments..
Tout simplement horrible, accueil désagréable, chambre insalubre, des cafards ont fait leur apparitions au bout de 5 min dans la chambre,ville je n'ai pas osé me doucher tellement ce fût sale, du PQ dans la douche et dans mes toilettes...