Exterior

Reviews of Microtel Inn & Suites by Wyndham Daphne/Mobile

2 out of 5
Microtel Inn & Suites by Wyndham Daphne/Mobile
29050 US Highway 98, Daphne, AL

Reviews

6.6
Rating 10 - Excellent. 247 out of 1003 reviews" "
Rating 8 - Good. 239 out of 1003 reviews" "
Rating 6 - Okay. 203 out of 1003 reviews" "
Rating 4 - Poor. 159 out of 1003 reviews" "
Rating 2 - Terrible. 155 out of 1003 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Luis, We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly so we can address any concerns you may have.

2/10 Terrible

Roderrick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping working front desk. First assigned room had stains on the comforter. Called front desk and they were asking me if it looked like they cleaned the room. This is something they should know not ask the guests. Second room had hair on the walls in the shower and on the towels. Noisy all nite in the halls. Couldn’t wait to leave.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Roderrick,We apologize for the inconveniences you faced during your stay and appreciate you bringing them to our attention. Your feedback will be shared with the team to improve our services. We hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Marlon,We are excited to hear that you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience.

8/10 Good

boris

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello boris,We are delighted to hear you enjoyed your stay with us! Your comfort is our top priority, and we look forward to welcoming you back for another exceptional experience.

8/10 Good

Janine

Business traveller
Liked: Staff & service
Disliked: Amenities
Not bad for the price. Convenient access to shopping and entertainment. Parking lot and driveway a bit scary.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Janine, Thank you for sharing your experience with us. We're glad to hear you appreciated our convenient location. We value your feedback regarding the parking lot and driveway and will pass it along to our team for review. Your input helps us improve our guests' experience.

6/10 Okay

David J

Property still needs improvements.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello David J, We appreciate your feedback and will share it with our team for consideration. Your comments help us enhance the guest experience and strive for excellence. Thank you for bringing this to our attention.

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
Needs to make sure the pillows are clean they stink
Stayed 2 nights in Mar 2024
Response from Manager on 25 Apr 2024
Hello Bobbi,We appreciate your feedback and apologize for the inconvenience. We take cleanliness seriously and will address this matter with our housekeeping team promptly. Your comfort is important to us, and we will ensure a more pleasant experience for our future guests.

8/10 Good

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient room. The only problem was the wind whistling through the window.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Dale,We appreciate your feedback and are pleased to hear you found the room efficient. We apologize for any inconvenience caused by the wind noise and will share your comment with our team for further review. Thank you for bringing this to our attention.

8/10 Good

mccormickcandd

Liked: Cleanliness, staff & service
A pretty average place. Rooms are spacious. The bed was comfortable. Grounds are all pavement but inside it was quiet. Needs better signing at their driveway. Could have used some fruit at their morning breakfast. Staff were friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello mccormickcandd,We appreciate your detailed feedback regarding your recent stay with us. It's great to hear you found the rooms spacious and comfortable. We will certainly take your suggestions into consideration for improving our signage and breakfast options. Our team is glad you found them friendly and helpful during your time here. Thank you for sharing your thoughts, and we hope to welcome you back in the future.

8/10 Good

Marcia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Liked the price through Expedia. But did not know I'd be charged $50 at check in for cleaning, which hopefully I'll get back at check out. Bed Linens were stained and worn in some places. Pillows were old and lumpy. Light over window seat had no bulb. TV was terrible, had access to only 1 channel and colors, tint, etc. was not working properly. Telephone had no cord, so had to go front whenever I needed anything. Also, the driveway was hilly and not very senior-friendly. Doubtful I would stay here again. Will stsy with Expedia though.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Marcia,We're grateful for your feedback, and we're sorry to hear about the challenges you faced during your stay. Should you have any concerns regarding charges, we recommend reaching out to management directly for clarification. Your detailed comments on the room's condition and amenities will be shared internally for review. Please know that your experience will be used to improve our services. We hope to have the opportunity to host you again in the future.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of property was interesting to find and approach.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello michael, We appreciate your feedback on the location of our property. It's always helpful to hear about guests' experiences. If you have any additional comments or suggestions, we'd love to hear them.

6/10 Okay

Maria

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Maria, We're sorry to hear that your stay didn't meet your expectations. Please do not hesitate to contact us directly with any feedback you'd like to share so we can address any concerns you may have.

6/10 Okay

Jimmy

Liked: Cleanliness, property conditions & facilities
Would stay at again, clean, quit , and convenient
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jimmy, We're pleased to hear you found our hotel clean, quiet, and convenient. Your positive feedback is greatly appreciated! Should you choose to stay with us again, we look forward to welcoming you back for another enjoyable visit.

8/10 Good

Lisa Lynn

Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Hello Lisa Lynn,We are thrilled to hear you had a great stay with us! We hope to welcome you back soon for another enjoyable experience.

4/10 Poor

Randi

Travelled with partner
Liked: Cleanliness
I thought the room was fine but they only cleaned it one day and never even made the bed once. The rest of the state was okay. They claim to have free breakfast but it is not it is only Continental and barely Continental at. But overall the bed was comfortable and everything worked and the price was good
Stayed 6 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Randi,Thank you for sharing your feedback with us. We appreciate your compliments on the comfortable bed and the overall working condition of the amenities. For detailed information regarding our breakfast offerings, please feel free to reach out to our management. We value your input as it helps us improve our services.

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't believe this property is still under the Wyndam banner. It's an absolute dump. The housekeepers are rude, aggressive and have no manners. Yelling and hurling obscenities at people before 0800 AM in the hallways. The condition of the place is just nasty. I caught athletes foot from the shower. There was also a 3 inch thick layer of gunk in the air conditioner of the room. An absolute DUMP! STAY AWAY!
Stayed 3 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Sean, We are sorry to hear about your experience during your recent stay. We will address the concerns you raised with the appropriate teams for further review and improvement. Your feedback is valuable for us to ensure a better experience for all our guests in the future.

6/10 Okay

Donna

Liked: Staff & service
Disliked: Property conditions & facilities
This property appears old and tired. The room was clean and the bathroom was fine but the entire property is in need of a makeover. Breakfast selection was limited but the coffee was hot. Our room was small and not well equipped but that’s the way Microtels are I assume. We expected a mini fridge but there wasn’t one.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Donna,We appreciate your feedback on your recent stay with us. We take all guest comments seriously and will share your observations with our team for future improvements. While we are glad you found your room clean and the coffee to your liking, we apologize for any inconveniences you encountered. Your insights have been noted, and we invite you to contact our management directly to further address your concerns.

2/10 Terrible

Chris, Nashville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Chris, We're sorry to hear your experience didn't meet expectations. Please don't hesitate to contact us with any details so we can improve. Hope to welcome you back soon for a better stay.

6/10 Okay

Carole

Travelled with group
The room was nice and pretty clean. The hallways smelled like urine.
Stayed 1 night in Feb 2024

4/10 Poor

Brian

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Brian, We're sorry to hear that your recent experience at our hotel didn't meet your expectations. We encourage you to reach out to us directly so we can address any specific issues you may have encountered during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Bobbi j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Bobbi j,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are delighted to hear that you had a wonderful experience with us. We hope to welcome you back soon for another enjoyable stay.

6/10 Okay

Samuel, Mary Esther

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Samuel,We appreciate you taking the time to provide feedback about your recent stay. We always strive to provide a high-quality experience for our guests and we regret if we fell short during your stay. We encourage you to reach out to us directly with any specific feedback you may have so that we can address any issues. We hope to have the opportunity to welcome you back in the future and improve upon your previous experience.

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only tjinh missing in the room was a refrigerator and hand rails in tha bath tub,oh and the snacks in the machine on the 3nd floor were expired and i didn't get two bahs of chips so i was out $4.00 teyong to get them. Other then tht it was a good stay
Stayed 1 night in Jan 2024
Response from Manager on 7 Feb 2024
Hello Sarah, Thank you for sharing your experience with us. We appreciate your feedback and will take note of your suggestions regarding the refrigerator and hand rails. We apologize for any inconvenience caused by the expired snacks and missing chips. We value your patronage and hope you had an overall enjoyable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Checking in/out was fast and easy. The staff were friendly and the lobby was clean. The rooms weren't quite as clean as I'd prefer it to be but it wasn't horrible (the bathroom needs to be swept/mopped better). The beds were comfortable but the pillows are your typical small, soft pillow that goes flat as soon as you lay on them. The breakfast doesn't have a ton of options but it tastes good and the pancakes cook quickly!
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Dear Guest, Thank you for your feedback regarding your recent stay. We're glad to hear that you found our check-in/out process efficient and our staff friendly. We appreciate your comment about the cleanliness of the rooms, and we'll share this with our housekeeping team for improvement. Our team is constantly working to maintain high standards. We also appreciate your feedback about the pillows and breakfast options and will take this into consideration for future enhancements. We hope to welcome you back for a better experience in the future.

8/10 Good

Dekyrie

Stayed 7 nights in Jan 2024
Response from Manager on 31 Jan 2024
Hello Dekyrie,Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

10/10 Excellent

Tracey, Pearl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is easy to access and has shopping and eating all around. The hotel was in a quiet part of the area and clean and safe. The staff was helpful and nice at all times. The rooms were up to date, comfortable, and clean. Will stay with them again.
Stayed 3 nights in Jan 2024
Response from Manager on 18 Jan 2024
Hello Tracey,Thank you for taking the time to review our hotel. We're delighted that our convenient location, surrounded by shopping and dining options, suited your needs. It's great to hear that you found our hotel to be safe, clean, and in a quiet part of the area. We're glad that our staff provided helpful and friendly service throughout your stay. We look forward to welcoming you back in the future.

2/10 Terrible

Cyril

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the #1 lesson I've learned is to read the reviews prior - which I didn't do probably because of the Wyndam in the name. Check out the photos I posted......... compare with Microtel website - oh by the way there was no refrigerator in room
Response from Manager on 12 Jan 2024
Hello Cyril, Thank you for your feedback. We appreciate your input and apologize for any inconvenience caused. We understand the importance of providing accurate information and will take your comments into consideration for future improvements.

2/10 Terrible

Marshall

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting Room, Roaches, Dirty Towels
First thing I noticed was how disgusting the elevator was then arrived to the room and slipped on a slimy bathroom floor. Then the towels were stained and dirty. Tried to call the front desk, the disgusting phone didn’t work. I had to kill roaches before trying to sleep and noticed mold near the window the next morning. Also tried to use the hair dryer to dry my razor and it almost caught on fire before completely breaking. Best thing I can say is the staff was friendly.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Marshall, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Ramendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Ramendra,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you had a wonderful experience. If you have any additional comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello michael,Thank you for choosing to stay with us! We appreciate your rating and are glad to hear that you had a positive experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

William, El Paso

Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello William,We are delighted to hear that you had a wonderful experience during your stay with us! Your satisfaction is our top priority and we strive to provide exceptional service to all our guests. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello David,We appreciate you taking the time to provide your rating. We're sorry to hear that your experience fell short of expectations. We encourage you to reach out to our hotel directly with any feedback you might have so that we can address the issues you encountered. We hope to have the opportunity to provide you with a better stay in the future.

2/10 Terrible

Dwight Wilbur

Stayed 5 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Dwight Wilbur, We're sorry to hear that your experience at our hotel fell short of expectations. We always strive to provide exceptional service, and we would appreciate it if you could reach out to us directly so that we can better understand and address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right.

6/10 Okay

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The staff was nice. We had a issue with the heat, but they gave us several options and had the issue fixed the next day.
Stayed 2 nights in Dec 2023
Response from Manager on 1 Feb 2024
Hello Lisa, Thank you for taking the time to share your feedback with us. We're glad to hear that our staff provided excellent service and addressed the issue with the heat promptly. We strive to ensure the comfort of all our guests and appreciate your understanding. We hope to have the opportunity to welcome you back in the future for an even better stay.

2/10 Terrible

Fritzlyn, Arlington

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The third floor stunk so bad from cigarette smoke that we had to hold our breath to get from the elevator to our room. Even then, we had to leave the bathroom exhaust fan on to limit the amount of hallway-stench leaking into our room as we slept. The walls were so thin that you could hear the people in the next rooms talking - NOT yelling, just conversations. The ice machine on the 3rd floor did not work. The candy machine had maybe 20 pieces of candy in the entire machine. The staff was friendly, but limited in what they could do about the smell. They no longer use "Do Not Disturb" signs, but instead require you to stop at the desk as you leave to request cleaning or to request that the room NOT be cleaned. Cheap price - so I guess you get what you pay for. Do NOT recommend.
Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello Fritzlyn, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. Our team takes guest satisfaction seriously and we appreciate you acknowledging the friendliness of our staff. We understand that the presence of smoke odor and the thin walls were bothersome aspects of your stay. Your concerns will be shared with the appropriate management for review and improvement. Your input is valuable to us and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Zhuofan, Katy

Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Zhuofan,Thank you for choosing our hotel for your stay! We are delighted to hear that you enjoyed your experience with us. Should you have any further comments or suggestions, we would love to hear from you. We hope to welcome you back in the future for another memorable stay.

6/10 Okay

Gordon

Liked: Cleanliness, staff & service
They are being remodeled, so I try to keep an open mind. I needed a handy cap room, not available, it's cool. 2nd floor is fine but, my room, 202 is at the end of the hallway, could not get any farther away from the elevator. Christmas day the elevator was out of order, redoing the floor. I got no notification, I made it but I am not good with stairs. Alot of extra steps, I have # very bad knees. Breakfast bar was disappointing, but free is worth what I paid for it. Hot water was warm at best. My room was clean and comfortable. Christmas morning, I needed to sleep in, impossible because the people remodeling the place had a truck parked at the end of the building with music blasting so loud I heard it while in the shower, noway to sleep. But the worst part was no refrigerator, I had meds that need to be cold, had to get ice from first floor, good thing I had my cooler. I got a great rate, close to my daughter's house, really good people working there, just don't know why my room was at the end of the building, when I can barely walk?why the shower was warm at best? Will rethink any further plans to stay there again
Stayed 5 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Gordon, Thank you for sharing your experience with us. We appreciate your understanding during our remodeling process. We apologize for any inconvenience caused by the elevator being out of order on Christmas day. We regret to hear about the issues you faced with the breakfast bar, hot water, and noise from the remodeling activities. We value your feedback and will take it into consideration for future improvements. Please reach out to our management team regarding your concerns. We hope to have the opportunity to serve you better in the future.

8/10 Good

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Over all was a good experience. Just the shower would not turn all the way to hot so I had to take a semi warm shower.
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello David,Thank you for choosing our hotel for your stay. We appreciate your feedback and are pleased to hear that you had a good overall experience. We apologize for any inconvenience caused by the temperature issue with the shower. Our team will address this matter to ensure a satisfying experience for future guests.

4/10 Poor

Linda

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Arrive with smoke alarm going off in my room. Microtel Replaced the battery. I stayed for two days but the key card only had one day access.had to go down stairs to front desk in order to access my room again No ice on 3rd floor vending area
Stayed 2 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello Linda,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the smoke alarm and the issue with the key card access. We appreciate your patience and apologize for any inconvenience this may have caused during your stay. Regarding the ice availability, we will look into improving our services on the 3rd floor vending area. We value your feedback and hope to welcome you back for a more seamless experience in the future.

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The interior of the elevator was real bad. The phone in the room and the tray where the ice bucket was were super dirty. I was surprised.
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Mary, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We appreciate your feedback and will address the issues mentioned to ensure a better guest experience.

8/10 Good

Kenjewel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right beside a Waffle House and u get to go to planet fitness
Stayed 2 nights in Nov 2023
Response from Manager on 8 Dec 2023
Hello Kenjewel,Thank you for sharing your experience at our hotel. We are glad to hear that you enjoyed the convenient location near local amenities such as Waffle House and Planet Fitness. We hope this added to your overall stay. We appreciate your feedback and look forward to welcoming you again in the future.

2/10 Terrible

Duk

No heater at all. They set up 66” and can't warm up.
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Duk, We apologize for any inconvenience caused during your stay regarding the heating issue. Our team will review the situation and ensure that the necessary steps are taken to address and resolve this matter. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Average
My door did not lock from the inside, I was told the door was hard to open from the outside but was assured it locked from the inside. Luckily I had a portable door lock to use for safety because I stay out of town a lot. And it was the last room available. Hair dryer didn’t work, air conditioner was very old and rusty inside, room was very small but suitable for one person.Small breakfast area at check in desk. I wouldn’t recommend this hotel for a family with kids. Staff was friendly and helpful. Bathroom was very clean. Overall I wouldn’t stay here again unless it was a last resort.
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Dear Guest, We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback and take your concerns seriously. We will address the maintenance issues you mentioned to ensure they do not occur in the future. However, we are glad to hear that our staff was friendly and helpful, and that the bathroom was clean. We value your opinion and will use it to improve our services. Thank you for bringing these matters to our attention.

4/10 Poor

Hector

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bad smell, roach in bathroom, sheets dirty
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello Hector,We sincerely apologize for the unpleasant experience you encountered during your stay. As guest satisfaction is our top priority, we have shared your feedback with our management to address these concerns. We appreciate your valuable input and hope to have the opportunity to improve your perception in the future.

10/10 Excellent

shawnda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello shawnda,Thank you for sharing your exceptional experience with us! We're thrilled to hear that you had such a wonderful stay and appreciate your kind words. Your satisfaction means the world to us, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Barbara,Thank you for sharing your feedback. We appreciate your perspective and apologize for any inconvenience you may have experienced during your stay. It is important for us to continually improve, and we will take your rating into consideration for future enhancements. Please feel free to reach out to our management team for further assistance with your concerns.

10/10 Excellent

Barbara, Horizon City

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Barbara,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Kenneth, Tyne Valley

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Really needs a good refresh to the facility. Old, doors were present in lobby and room. The room itself was okay but could hear noise from room above complete night till morning.
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Kenneth, Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration as we continually strive to improve our facilities. We apologize for any inconvenience caused by the noise from the room above. We hope to welcome you back in the future for a better experience.

8/10 Good

Donna R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have remodeled 3rd and 4th floor rooms. They need to finish carpet in the halls but the remodeled rooms are really nice. Our room still needed the smoke detector attached to the ceiling but it was connected. I reported this to the manager. He was really great to work with. We couldn’t figure out how to open door ( pull up handle) or how to get the television to work (one remote turns tv off and on & volume. The other changes channels) But the manager and desk clerk took of us. The ice machine hadn’t been turned on on the 3rd floor yet but I went to the first floor to get ice. Breakfast had make your own pancakes which was fun to watch (I might be easily entertained). The desk clerk was nice and took care of our needs but I just felt as if I was an inconvenience to her. Just a word of warning- our GPS took us up and behind the motel and we had to back track. The motel said some other GPS have taken people down the road 5 miles out of the way. Just be aware GPS doesn’t always work well. We would stay here again. They were in the process of remodeling the rooms on the 2nd floor and all of the construction workers were pretty nice too.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Donna R,Thank you for taking the time to share your recent experience at our hotel. We're glad to hear that you found the remodeled rooms on the 3rd and 4th floors to be nice, despite the unfinished carpet in the halls. We apologize for the inconveniences you encountered with the smoke detector, door handle, and television, but we're glad that our manager and desk clerk were able to assist you. We apologize for any inconvenience you felt during your stay, and we appreciate your understanding as we continue with our renovations. We hope to welcome you back in the future for an even better experience.

2/10 Terrible

Shuhua

Disliked: Cleanliness, property conditions & facilities
Carpet in the hall was very worn and dirty. The bathroom foor tile was nasty. I went back to the office and complained and the clerk mived me to a roomvon the first floor, it was better but still not real clean. The clerk refunded my money and I found another hotel. Hotel in desparate need of renovating
Stayed 3 nights in Sep 2023
Response from Manager on 28 Oct 2023
Hello Shuhua, We apologize for the inconvenience you experienced during your stay. Thank you for bringing this to our attention, and we appreciate your feedback. Rest assured, we will address these concerns with the relevant departments to improve our accommodations.