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Reviews of Damascus Old Mill Inn

3 out of 5
Damascus Old Mill Inn
215 W Imboden St, Damascus, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 22 out of 32 reviews" "
Rating 8 - Good. 5 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Staff very helpful.
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The staff was friendly and helpful. The view is like none other. We loved the selection for Breakfast and ate at the Restaurant for Dinner, which was fabulous! Our room was very clean and had everything that we needed. Every time we passed a member of the staff, they spoke. It really was like stepping into a Hallmark quaint hometown Movie! 10/10 will go again!
Stayed 2 nights in May 2024

10/10 Excellent

Frances

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant and bar within the property as it is next to a river and has outside seating. The ducks will keep you entertained, lol! Our room was very small and first room off the elevator. We heard plenty of late night conversations after hours. There was a noise machine available at the bedside and a very nice touch. I couldn’t get the tv to work for the life of me and didn’t call to the front desk to fix bc it was already very when I tried it. Our room had a bathroom with a toilet and shower but the sink and mirror was outside of the bathroom area. Tea and coffee options available in the room on a side table was a nice touch. Bed was comfortable. Room was clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Ha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful friendly staff!
Stayed 1 night in Nov 2023
Response from Erica Ramey - Guest Services Manager on 2 Nov 2023
Thank you so much for your wonderful review and for staying with us. We hope you'll stay with us again soon.

10/10 Excellent

Harriette

Stayed 1 night in Oct 2023
Response from Erica Ramey - Guest Services Manager on 2 Nov 2023
Thank you so much Harriette. We so enjoyed you all and hope you'll stay with us again. Take care and safe travels!

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, property conditions & facilities
Beer selection
Stayed 1 night in Oct 2023
Response from Erica Ramey - Guest Services Manager on 2 Nov 2023
Thank you so much for your review and your stay. Safe travels and we hope to see you again soon!

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family trip
Room 201 smells bad of water damage. They keep a dehumidifier in it for a reason. The room wasn’t stocked with sheets.
Stayed 1 night in Oct 2023
Response from Erica Ramey - Guest Services Manager on 2 Nov 2023
Thank you so much for your honest review. We keep a dehumidifier in all rooms on our property since we are right on the water. Our guests satisfaction is our highest priority. We will certainly use your feedback to make any necessary improvements to the property and we hope you'll stay with us again. In the meantime, safe travels and thank you for your stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Erica Ramey - Innkeeper on 26 Oct 2023
Thank you Scott. We are glad you enjoyed your stay with us. Hope you'll stay again soon.

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Erica Ramey - Innkeeper on 21 Oct 2023
Thank you so much for your review. We are glad you enjoyed your stay and hope you'll stay with us again soon.

6/10 Okay

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Economy room mattress and bedwas uncomfortable But other than that room was nice
Stayed 2 nights in Oct 2023
Response from Erica Ramey - Innkeeper on 21 Oct 2023
Thank you so much for your review. We are glad you enjoyed your stay and hope you'll stay with us again soon. We will gladly look into the mattress and replace if needed. Thank you for letting us know.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, great food and drink options, very gorgeous property and accommodations!
Stayed 1 night in Oct 2023
Response from Erica Ramey - Innkeeper on 21 Oct 2023
Thank you so much for your review Stephanie. We are glad you enjoyed your stay and hope you'll stay with us again soon.

8/10 Good

Sheldon

Stayed 1 night in Oct 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my visit at the Inn. All around great experience.
Stayed 1 night in Oct 2023
Response from Erica Ramey - Innkeeper on 21 Oct 2023
Thank you so much for your review Guy. We are glad you enjoyed your stay and hope you'll stay with us again soon.

6/10 Okay

Vicki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Erica Ramey - Innkeeper on 21 Oct 2023
Thank you so much for your review. We are glad you enjoyed your stay and hope you'll stay with us again soon.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service! Cozy, quaint, clean rooms. Hand crafted bourbon drinks. Beautiful location. Will definitely stay here again!
Stayed 1 night in Oct 2023
Response from Erica Ramey - Innkeeper on 21 Oct 2023
Thank you so much for your review Rick. We are glad you enjoyed your stay and hope you'll stay with us again soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Erica Ramey - Innkeeper on 21 Oct 2023
Thank you so much for your review. We are glad you enjoyed your stay and hope you'll stay with us again soon.

8/10 Good

Rich, Midlothian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient to all we wanted to do. The scenery was great. Peaceful creek and outdoor seating and dining was perfect. Staff took great care of us.
Stayed 3 nights in Sep 2023
Response from Erica Ramey - Innkeeper on 21 Oct 2023
Thank you so much for your review Rich. We are glad you enjoyed your stay and hope you'll stay with us again soon.

8/10 Good

Angels R

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the cleanliness of our room. We hoped for more gluten free options from the Old Mill's restaurant at our complimentary breakfast. But over all very good.
Stayed 1 night in Oct 2023
Response from Erica Ramey - Innkeeper on 21 Oct 2023
Thank you so much for your review Angels. We are glad you enjoyed your stay and hope you'll stay with us again soon. We have taken your feedback into consideration and will be offering more gluten free options at breakfast.

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean. Our room was clean, and much larger than I expected. I do not remember her name, but the lady at the front desk upon check-in was very friendly. She even walked us to our room. One thing I could have done without was the dehumidifier in the room. Combined with the noise of the air conditioner, it was very hard to sleep. It even made it difficult to watch tv once we went back to our room. If staying here, I would recommend eating dinner at one of the other restaurants in town. The food was bland, and the service was horrible. We even heard people at other tables complaining about the service.
Stayed 1 night in Sep 2023
Response from Erica Ramey - Guest Services Manager on 28 Sept 2023
Thank you for your thorough and honest review. I am glad to know that your inn accommodations were up to par and that your check-in experience was pleasant. As for your experience at the restaurant, I am saddened to learn that your experience was lacking. Again, we appreciate your honest feedback as that is how we continue to improve. I do hope you'll give us a second go on your next visit to the area. Safe travels!

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Erica Ramey - Guest Services Manager on 28 Sept 2023
Thank you! Please stay with us again.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t wait to go back!
Stayed 2 nights in Sep 2023
Response from Erica Ramey - Guest Services Manager on 15 Sept 2023
Thank you so much for your review! We look forward to having you back as our guest!

10/10 Excellent

Lee

Travelled with pets, Travelled with partner
Liked: Amenities
Gorgeous off the beaten track spot. Perfect for dog owners. There's a dog menu and separate dining area so your pooches can dine with you.
Stayed 1 night in Aug 2023
Response from Erica Ramey- Guest Services Manager on 1 Sept 2023
Thank you so much Lee. I'm so glad you and your pooch enjoyed your time with us. We hope to see you both again soon!

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and readily available! The property was clean and there were lots of spaces to sit outside.
Stayed 1 night in Aug 2023
Response from Erica Ramey - Guest Services Manager on 26 Aug 2023
Thank you for your review Wendy. I'm glad you enjoyed your stay and we hope you will stay with us again.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Erica Ramey - Guest Services Manager on 23 Aug 2023
Thank you for your stay Carol. We appreciate your business and look forward to your next stay.

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Damascus - Va Creeper Trail
Stayed 2 nights in Aug 2023
Response from Erica Ramey - Guest Services Manager on 23 Aug 2023
Thank you for your stay Dillon. We appreciate your business and look forward to you staying with us again.

6/10 Okay

Jennifer

Business traveller, Travelled with pets
Disliked: Amenities
Very picturesque setting in beautiful Damascus. Cool hotel housed in an old mill. Nice grounds around the hotel and of course Damascus is very pedestrian friendly. Sad to see how most housing is setup for tourists riding the Creeper Trail. The town seems to be taken over! The rooms was tiny and overpriced, with a saggy bed and a window AC that droned off and on throughout the night making it impossible to sleep. Morning breakfast was the usual found in most hotels these days. Beautiful view at breakfast, looking out on the river. $50 extra for my dog to stay 👎. Overall, I would not choose to stay here again.
Stayed 1 night in Jul 2023
Response from Erica Ramey - Guest Services Manager on 26 Aug 2023
Jennifer, thank you for your feedback. We are always looking for ways to improve the guest experience and your feedback will help us to continue to improve. Safe travels!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Unique property with a very good restaurant
Stayed 1 night in Jul 2023
Response from Erica Ramey - Guest Services Manager on 26 Aug 2023
Thank you so much for your review Terry. We appreciate your business and look forward to you staying with us again. Safe Travels!

10/10 Excellent

Tracey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a wonderful quaint place, the staff was super nice! My dog Bear really enjoyed all the love and attention he got from the staff and he even got to sit at the dinning room table and order his food off the menu :-) He had such a good time! I really admire the person that took this old mill and came up with the restaurant/ hotel idea- it is beautiful there! God bless!
Stayed 1 night in Jul 2023
Response from Erica Ramey - Guest Services Manager on 1 Sept 2023
Thank you so much Tracey. It was such a pleasure having you and Bear. We appreciate you staying with us and we look forward to having you and Bear back again.