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Reviews of Baymont by Wyndham Plano

2.5 out of 5
Baymont by Wyndham Plano
621 E Central Pkwy, Plano, TX

Reviews

6.6
Rating 10 - Excellent. 250 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 174 out of 1000 reviews" "
Rating 4 - Poor. 143 out of 1000 reviews" "
Rating 2 - Terrible. 195 out of 1000 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

MarRhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the staff was great! Very clean hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Reece

Disliked: Cleanliness, amenities, property conditions & facilities
not comfortable
Stayed 4 nights in Apr 2024
Response from GM on 18 Apr 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

6/10 Okay

Susan, Peoria

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from GM on 18 Apr 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

6/10 Okay

deyalex

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

10/10 Excellent

Geo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were nice staff members and they helped a lot.
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

6/10 Okay

Keisha

Stayed 1 night in Mar 2024
Response from GM on 8 Apr 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

2/10 Terrible

Ada

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist very rude and disrespectful towards me, laughed at me and attended other customers while I was first in service. She didn’t listen and was laughing at me.
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

10/10 Excellent

Xuan, Everett

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

8/10 Good

Iyonna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s was kewl we stayed 1 night great for the price we had
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

8/10 Good

Penny, Delight

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
The staff is very nice. The hotel itself was a little outdated but the room was clean and has refrigerator and microwave. It was about a 7 out of 10. The hall carpet was dirty but I did see someone vacuuming the next morning. I will stay again if need be.
Stayed 2 nights in Feb 2024
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great acomodations
Stayed 3 nights in Jan 2024
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

8/10 Good

Vineeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

8/10 Good

Lloyd

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

10/10 Excellent

Penny, Delight

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was very nice. The hallway had not been vacuumed for a while. I was still happy with the room. I saw people standing outside at a bottom floor window talking to someone in the room with the window open. Overall I enjoyed my stay
Stayed 1 night in Jan 2024
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

2/10 Terrible

Vedo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at your own risk
Stayed 4 nights in Jan 2024
Response from GM on 5 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

6/10 Okay

george

Travelled with family
Disliked: Staff & service, property conditions & facilities
It was cold we were there for a baptism, the place had an Oder that was not pleasant
Stayed 2 nights in Jan 2024
Response from GM on 5 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

8/10 Good

abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

2/10 Terrible

lynn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 5 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than what I thought it was gonna be And the staff was amazing
Stayed 1 night in Dec 2023
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

10/10 Excellent

Elisandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Jan 2024
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

2/10 Terrible

Muddaththir

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell is very displeasing, it smelled as if someone was smoking in the room for hours. The refrigerator also made a very loud noise constantly. The door had to be pushed hard in order to be closed. There was a cockaroach the size of my finger in the bathroom . The only good thing was the bed was comfortable. When I brought this up to the front desk the worker didn’t seem to care and laughed it off saying that happens sometimes and to just “kill it”
Stayed 2 nights in Jan 2024
Response from GM on 5 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

4/10 Poor

lynn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Was homeless walking around pushing carts outside and even one with groceries cart in lobby. Drunk drinking and walking around outside, was afraid to go to my car.
Stayed 6 nights in Dec 2023
Response from GM on 5 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

4/10 Poor

David

Disliked: Cleanliness, amenities, property conditions & facilities
* bugs in the sink and on the door * worn out shower * 2x4 holding up counter top
Stayed 5 nights in Dec 2023
Response from GM on 5 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

8/10 Good

TaShawna

Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

6/10 Okay

Derrick

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Dec 2023
Response from GM on 5 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

2/10 Terrible

Serkan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a dirty hotel. I will not prefer to stay again even I am paid for it.
Stayed 5 nights in Nov 2023
Response from GM on 5 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Safe clean no frills or extras for low budget
Pros- close to central expressway, short drive to stores, restaurants etc Hot water, clean room, heat worked well. Cable TV, fast Internet speed Cons: breakfast is mostly toast, cereal, waffles and fruit. Hot sausage and eggs were gone or non existent. Micro wave turntable didn't work No black out noise blinds. So you will hear the freeway traffic. Fridge not cooling Manager had an verbal loud argument with a customer. Very unprofessional. Should have met with customer in the office. Apparently to have some long term customers living there. Place needs an overhaul to be updated. It's decor, furniture is about 20-30 years old. Safe clean place to stay. But that's it.
Stayed 2 nights in Dec 2023
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We will adress the issues and update the areas need to be. Thanks and appreciate your time and your business. Please do visit us again soon

10/10 Excellent

Luxmore

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

6/10 Okay

Jessica

Travelled with family
Stayed 1 night in Dec 2023
Response from GM on 5 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

10/10 Excellent

TaShawna

Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

8/10 Good

TaShawna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and helpful and I enjoyed my stay it’s just the surrounding areas for kids is really my only concern but other than that I have complaints about this property!😊
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

4/10 Poor

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
shower was disgusting/building dirty
Stayed 3 nights in Nov 2023
Response from GM on 5 Mar 2024
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medical worker
I WORK IN THE Medical Field
Stayed 7 nights in Nov 2023
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Understanding.
Stayed 1 night in Nov 2023
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

10/10 Excellent

Melinda

Stayed 1 night in Nov 2023
Response from GM on 5 Mar 2024
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and helpful. The room was clean and quiet. I really enjoy my stay
Stayed 3 nights in Nov 2023
Response from GM on 17 Nov 2023
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

2/10 Terrible

Veronica

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

2/10 Terrible

Brandi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting & Dirty
The room and hotel was nothing like the pictures. Hair all over my bed and bathroom. Wouldn’t even eat the breakfast because that area was disgusting. Absolutely awful. Would never stay there or another Baymont again!
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buyer beware
Roaches on the floor next to night stands. My wife and I have been sick since coming back from our stay. I thought the price was a steal but given the condition of the place, I would have rather paid more to stay elsewhere.
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from GM on 17 Nov 2023
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

4/10 Poor

Charlie

Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from GM on 17 Nov 2023
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

4/10 Poor

Bruce

Disliked: Property conditions & facilities
Crummy
Felt like I had to watch over my shoulder... Not a very safe environment.
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
sorry to hear that you are not satisfied with your stay. please let me know how do we improve to get better response from the guest like you. Thanks and have a nice day!!!

10/10 Excellent

Sharon

Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

4/10 Poor

Caleb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

8/10 Good

TaShawna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of front desk agents are nice it was just only one of them that has really language issues and he was kinda rude to me and until were I had to speak other staff members just so they fix his speech problems with me but other than that me and my family stay together workout in the long run and breakfast is good as well and so that helped me overlook the situation with just one of the staff members and it was just all some of a misunderstanding but the other staff members helped him out with me until it was solved out with me as a guest at this property as well and I would recommend another family to stay here because most the customer service is really helpful and I/We overall enjoyed our stay here as well!😇😊
Stayed 2 nights in Oct 2023
Response from GM on 26 Oct 2023
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon

10/10 Excellent

TaShawna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and the breakfast plus our suite was very roomy for me and my family and I love the extra space in the room plus my/our double bedroom was very comfortable and much thanks!😇😊
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
Thank you for providing this feedback. We appreciate your time and your business. Please do visit us again soon