40 Nguyen Du street, Cam Pho Ward, Hoi An, Quang Nam
Reviews
9.2
Wonderful
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The staff made this trip the best for us
Chau,Phuong,Van,Than Liyen Hien Ha
Hien svone uyea
Hoi An was a great place and the Royal Riverside was excellent
Absolutely wonderful stay in the perfect property. The staff throughout were wonderful with both help and suggestions. My wife needed a visit to a local hospital and they were quick to help organize. Location is perfect, close enough to walk but far enough to still be quiet. Room was clean and bed comfortable. Pool was very relaxing. Hope to be back!
This hotel was great. Very clean and very nice staff. They provide bikes that allow you to quickly get into the heart of Hoi An and experience it. We really liked that it was just outside the old city - it felt like a nice retreat while still being close to everything.
Excellent hotel. Close to old town but away from the noise. The transfer from the airport was very good and reasonable price.
Sharon
Stayed 3 nights in Jan 2023
10/10 Excellent
Kevin
29 Nov 2022
Kevin
Stayed 1 night in Nov 2022
Response from Ivy Nguyen - Sale Manager on 6 Dec 2022
Dear Mr. Kevin, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, I’m looking forward to having you again as a guest in our hotel.
This hotel is a little outside the very touristic areas, but still very easy to walk to and much quieter It is super clean and the staff is very friendly and useful. The breakfast buffet is not extravagant but has still many options . There is a great restaurant 3 houses down (Cobbs) that you really need to try. We will definitely go back should we visit Hoi An again
genevieve
Stayed 2 nights in Sep 2022
Response from Nguyen Nguyen - Sale Manager on 3 Nov 2022
Dear Mr/Ms. Genevieve,I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!Kind Regards,
This hotel shoukdnt be rated 4 stars, its loud, the staff was unhelpful when asked about anything and they were incinsistant with the prices when asking to book more nights. The price increased from 630k to 1 million upon asking for one more night. This made my decission to not stay here any longer. It is clear through interactions with the owner of the hotel they are only interested in money and not guest satisfaction. Repeat, not the staff, the staff did their best, it was the owners fault.
It's our second stay here, four years on & it has changed slightly.
Still great Hotel. Had Deluxe Pedicure with Tam best I have ever had.
Only complaint is the laundry, I went to great lengths to make sure they used hangers for some items I even drew a picture!! But still came back folded in laundry bag very creased
Over all still lovely hotel.
Suzanne
Stayed 5 nights in Feb 2020
10/10 Excellent
Rurg, Oakland
13 Feb 2020
Liked: Cleanliness, staff & service
Excellent hotel! The staff are gracious & helpful. We thought the location was also very good, close enough to get to town by bike but not right on top of the noisy streets.
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Tod, Pyeongtaek
Travelled with partner
5 Oct 2019
Liked: Cleanliness, staff & service
The staff at the Royal Riverside was phenomenal. Bartenders, desk manager, spa staff, cleaners, the chef, the wait staff, and the front desk girls were universally helpful, cheerful, and very friendly.
Tod
Stayed 7 nights in Sep 2019
Response from HOA on 5 Nov 2019
Thanks for staying with us. We appreciate your feedback!
We stayed at this place and their more expensive sister property River Suites and this was much nicer!! The only challenge was breakfast - which was a massive scrum! Too many guests not enough space or cutlery.
We absolutely loved our stay at the Royal Riverside Hoi An. The hotel is incredibly beautiful and has a nice view of the river. It's a quick 10-15 minute walk into town and the rooms were really nice. The service was very friendly and everything was taken care of for us. I highly recommend a stay here if you're looking for something a bit quieter than central Hoi An.
Fairuz
Stayed 5 nights in Jan 2019
6/10 Okay
Verified traveller
2 Feb 2019
Liked: Cleanliness, staff & service, room comfort
Friendly service, so so location, avg rooms
Good: staff was friendly and remembered our names, room was generally clean, bed comfortable. Bad: Location a bit out of the way, room smelled faintly of stale cigarette smoke, they allow smoking in hotel common areas, we had 3 rooms and service was a bit inconsistent amongst them (some people got a turndown service and better cleaning while others didn’t), they tried to charge us twice for a tour that we booked after one of the people in our group had already paid for it. Don’t think that was on purpose but more due to lack of organization and I would have paid it if the person in our group wasn’t next to me to tell me he already took care of it. Room door closers don’t shut the door all the way and there’s an annoying alarm that goes off if the door is not shut so we heard a lot of that. Just get better closers so we don’t have to hear that jarring alarm.
We booked a river view and did not get one. In addition the air conditioner did not work and the electricity kept going out. We were offered a foot massage for the trouble.
Excellent stay, good location away from Hoi An ancient city yet close by enough to walk to. Free bicycles we're good condition and helps us enjoy the experience.
Great location and extremely helpful and friendly staff. When we got sick, the staff went out of their way to give us good we could eat and keep us comfortable whole we recovered.
Great hotel to visit the old town, only a 5 min. walk. The staff was great and very helpful. We had a fabulous Christmas dinner at the hotel restaurant..
The staff were so friendly and helpful. The food at Silver Restaurant was delicious. This hotel is a short walk to the old quarter so it is away from traffic noise. Would recommend this hotel.
Verified traveller
Stayed 3 nights in Nov 2018
Response from Hoa on 5 Dec 2018
It is our pleasure to hear from you and thank you very much for sharing your experience.
I hope you are well also and look forward to seeing you again in near further.
With my best regards,
It is our pleasure to hear from you and thank you very much for sharing your experience.
I hope you are well also and look forward to seeing you again in near further.
With my best regards,
Good services and friendly staff.
I will recommended to my friends
Verified traveller
Stayed 2 nights in Oct 2018
Response from Hoa on 5 Dec 2018
It is our pleasure to hear from you and thank you very much for sharing your experience.
I hope you are well also and look forward to seeing you again in near further.
With my best regards,
Really nice hotel but the location is not the best
Had trouble locating the hotel because the layout of the road number is odd. It goes from road number 39 to 48 to 56 then to 40, which is the hotel's address. It is slightly far from nearest convenience store.