The hotel staff was so very wonderful and ensured we had a terrific and wonderful stay. When we arrived the city had just been overwhelmed by a massive flood and the waters had thankfully receded. Despite the flooding at the hotel, the staff made it seem like nothing ever was wrong and smiled and were delighted to welcome us. Because of the flood, we couldn't checkin to the family room we booked. Instead, the hotel set us up in two rooms. However, one of them had a mildew smell from the flooding so they showed us a different set of rooms that were better. Despite that, the rooms we saw were all really clean and sized nicely. The breakfast was terrific and allowed our boys to order anything off of the menu. All of the food was really great. The Vietnamese coffee was particularly terrific. When we went out on a tour, the staff greeted us on our return with warm tea and fresh cool towels infused with lemongrass. The location of the hotel is excellent a few minutes walk to the old town. You can rent bikes or a motorbike, although we didn't do that. We really liked the staff and the effort they made to make us comfortable despite the horrific floods they had just experienced. We would recommend this hotel with confidence.