Porch

Reviews of Hoi An Nhi Nhi Hotel

3.5 out of 5
Hoi An Nhi Nhi Hotel
60 Hung Vuong street, Hoi An, Quang Nam

Reviews

8.8

Excellent

Rating 10 - Excellent. 108 out of 205 reviews" "
Rating 8 - Good. 77 out of 205 reviews" "
Rating 6 - Okay. 14 out of 205 reviews" "
Rating 4 - Poor. 2 out of 205 reviews" "
Rating 2 - Terrible. 4 out of 205 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Sita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Nhi Nhi team on 15 Jan 2020
Dear Sita , Thank you so much for staying with us and leaving a review. We appreciate your feedback! We are looking forward to welcoming you back to NHi Nhi hotel soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Nhi Nhi Team on 28 Nov 2019
Dear Sir/ Madam, Thank you so much for taking the time to review Nhi Nhi.. I am delighted that you enjoyed every aspect of your stay with us.And we very much look forward to welcoming you back to your Hoi An home very soon. Best regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Hotel staff are amazing, right from the minute you step inside. The walk to the Old Town is only 5-7 mins, which is minor considering the hospitality and cleanliness of the hotel. During our stay we seen staff cleaning constantly. Free breakfast menu is also very good compared to other places we stayed in Vietnam. We had to check out very early on our last day to catch an early flight, and we were asked several times if they could pack a breakfast for us for the road, that’s how amazing the staff and service is. We would stay here again without a second thought.
Stayed 3 nights in Sep 2019
Response from Nhi Nhi Team on 5 Oct 2019
Dear Mr Kenvin, Thank you for taking time to write such a wonderful and complimentary review on your stay with us at Nhi Nhi Hotel. I am delighted to read that you enjoyed many aspects of your stay, from the comfortable room to excellent buffet breakfast, to the warm service you encountered and the hotel's common areas. I am most thankful and pleased to read of your kind comments towards the staffs who I am sure will be most happy to see your words here. Once again, thank you for your review and I do hope you and your wife will visit Nhi Nhi Hotel again in the near future. Warm regards,

10/10 Excellent

Karl

Stayed 2 nights in Sep 2019

10/10 Excellent

John

Stayed 1 night in Sep 2019

10/10 Excellent

John

Stayed 4 nights in Sep 2019

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamby’s visit
Excellent hotel ideally situated near the Old Town Second visit and still the same standard supported by excellent staff
Stayed 1 night in Sep 2019
Response from Nhi Nhi Team on 20 Sept 2019
Dear Mr John, I am absolutely delighted to read of your recent experience and would like to thank you for taking the time to review Nhi Nhi Hotel. Your compliments toward the staff are most kind and are received with appreciation. I look forward to sharing your review with my team and hope to welcome you back to the hotel in the near future. Thank you for choosing to stay with us. Warm regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is in a great location within walking distance of Hoi An historic district. The staff is wonderful and accommodating. Although the room was comfortable and clean, the hotel could use a few upgrades as well as improvements to the breakfast.
Stayed 2 nights in Dec 2018
Response from Nhi Nhi Team on 8 Jan 2019
Dear Reviewer , Thank you so much for taking the time to offer us your feedback on Expedia following your recent stay at Nhi Nhi Hotel. Thank you for your kind feedback on room upgrade and breakfast. I have shared your comments with our Managers, our Maintenance team and F&B team. I am happy to read that you were delighted with the service you received from our colleagues. I will be certain to pass your comments on to our staff. Once again, I do apologize for any inconvenience cause during your stay and hope you allow us another chance to prove our improvement in the future. Kind regards,

10/10 Excellent

reekpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Hoi An
this is by far one of the best hotels i have stayed so far, the hospitality is beyond compare, if ur lookin for a lavish star stay this is not your hotel but if u want to be welcomed by a group of smiling , warm and friendly staff this is exactly your kind of hotel, the staff amazing they go out of their way to make your stay comfortable, the breakfast was amazing with numerous items and choice, the location is awesome not too far from the crowd but quiet from all of it
Stayed 1 night in Oct 2018
Response from Nhi Nhi team on 7 Nov 2018
Dear Reekpa , Thank you so much for sharing your review of Nhi Nhi hotel. I am delighted that you had a thoroughly enjoyable experience and it gives me great pleasure to read your kind words on our excellent service, attentive staff, well-appointed rooms, the attention to detail, our expertly prepared breakfasts. It was wonderful to read your comments and rest assured that I will share your feedback with the team and our owner who take great pride in ensuring each guest has a memorable stay, and that you would not hesitate in recommending others to visit. Your feedback is highly valued as it allows us to ensure each guest experiences a memorable stay. I hope we have the pleasure of welcoming you back to Nhi Nhi hotel in the not too distant future. With kind regards,

10/10 Excellent

Gabrielle

Loads better than expected!
The service at the little hotel was exceptional, we were regularly met with cold towels and chilled water/ ice tea, allowed to check in early and had the local area explained to us alongside available tours and places of interest. Breakfast was also very good and the room was lovely. A little old fashioned but had everything you needed and was perfect for us. WiFi was perfect, mini bar was cheap, there was a fan and air con and the bed was really comfortable. It is a 5 minute walk into the old town which was ideal. Thank you for a great stay!
Stayed 2 nights in Aug 2018
Response from Nhi Nhi Team on 6 Sept 2018
Dear Gabrielle , Thank you for your review of your stay recently enjoyed at Nhi Nhi hotel. . I am delighted to read that you had a wonderful time in Nhi Nhi . It is an absolute joy to read of your enjoyable stay with us, including your wonderfully kind comments about the service and breakfast. I do hope to have the pleasure of welcoming you to Nhi Nhi when you are next in Hoi An . Warm regards,

8/10 Good

Pierre, chelsea quebec

Liked: Staff & service, property conditions & facilities
Walking distance to old town
This family hotel is a 10 minutes walking distance from old town. Staff are friendly and attend to provide you a good stay. It’s proximity to main activiities is the main asset of this hotel. Breakfast are good and offer some variety. Room are clean.
Stayed 6 nights in Mar 2018
Response from Nhi Nhi Team on 8 Apr 2018
Dear Pierre Thank you for taking the time to review your stay with us at Nhi Nhi Hotel. I appreciate you taking the time to leave us your feedback. I am delighted to read that you found our location is convenient. On a more positive note, I was delighted to read that you were impressed with my staff and found them to be wonderfully helpful. They do genuine care about the well-being of all our guests and always do their best to make every stay as enjoyable as possible. Do not hesitate to reach out to me when you are next in Nhi Nhi and I will ensure you have another amazing experience. Hope you allow us another chance to prove our improvement in the future. Yours sincerely,

4/10 Poor

Mathew

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Smells bad
There's a constant nasty smell throughout the place. Smells like rotten fruit and its very overpowering. Extremely noisy in the morning as well from 7am, with the Atrium amplifying all noise from the breakfast service.
Stayed 1 night in Mar 2018
Response from Nhi Nhi Team on 1 Apr 2018
Dear Mathew, Thank you for taking the time to review your stay with us at Nhi Nhi Hotel. I was naturally extremely sorry to read your feedback , and to know that you left the hotel with such disappointment. We were of course further saddened to know that the room not sound proofed in particular led to you feeling let down . I am especially sorry that you were unable to let us know about your unhappiness at the last night stayed with us, as I feel sure that we could have found a room quiet and more suited to the needs of your stay. I appreciate you taking the time to leave us your feedback. I am very sorry that your experience was not as positive as that of others on this site but thank you for sharing this with us and highlighting areas where improvement may be found. Once again, I do apologize for any inconvenience cause during your stay and hope you allow us another chance to prove our improvement in the future. Yours sincerely,

10/10 Excellent

Dan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great staff, not far from town centr
For the price, this hotel is very good indeed. Though it feels a little old and small, it is comfortable and quiet and I slept quite well. Breakfast is great - it's not a buffet so plan 20 to 30 minutes for it, but enjoy the food and coffee they give. Close enough to town to walk there for meals and visits several times a day. The best thing was the staff - very friendly and lots of smiles. Even though it was just me staying, I felt looked after and welcome.
Stayed 4 nights in Feb 2018
Response from Nhi Nhi team on 22 Feb 2018
Dear Dan, Thank you for taking the time to share a detailed review of your recent stay at Nhi Nhi hotel . I am delighted that you enjoyed every aspect of your stay with us. Your compliments on our attentive staff, the excellent service, location are much appreciated. We strive to deliver perfection to each and every guest and it is a pleasure to hear that our efforts have not gone unnoticed. I look forward to sharing your kind words with the team, and I hope we have the pleasure of welcoming you back to Nhi Nhi , your new Hoi An 'home', very soon again. With kind regards,

6/10 Okay

John

Many options not bad if its the best price
Pro: close to old town good breakfast Cons: Pool in the center can be noisy and smoky if people smoke. Many cheaper options. refused to let me bring my local friend who had a valid ID to my room still using outdated hotel policies. Short in wiring caused a fuse to blow.
Stayed 1 night in Jan 2018
Response from Nhi Nhi team on 7 Feb 2018
Dear Mr John, Thank you for taking the time to write us your feedback on your recent stay at Nhi Nhi. I am most concerned with your comments and would like to discuss your experience further and look into how we can make it up to you. I am so sorry that you did not enjoy your experience, you have clearly left disappointed which is mortifying for us all. We genuinely care about all our guests and we would very much like you to return in the future. Please do not hesitate to contact me, and I would be only to pleased to oversee your future reservation. With kind regards,

10/10 Excellent

Simon, Ballarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautifully appointed and serviced motel.
We thoroughly enjoyed our stay at Nhi Nhi in Hoi An. We found the place to be beautifully appointed and serviced. The staff were fabulous; such a delight and so keen to meet our needs. We cannot praise their efforts enough. The motel was close to where we wanted to be. A lovely motel and very pleasant stay.
Stayed 6 nights in Jan 2018
Response from Nhi Nhi Team on 25 Jan 2018
Dear T W, Dear Simon, I really appreciate what you have written about our hotel and staff. Our staff will do their best to satisfy the guest's needs and improve their service. Once again, thank you for staying with us and hope to see you again in the nearest future. Best regards,

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Response from Nhi Nhi Team on 4 Nov 2017
Dear Reviewer, Thank you for taking the time to review your recent stay with us at Nhi Nhi Hotel . Thank you very much for selecting Nhi Nhi for your visit our beautiful City, and I do hope that enjoyed your onwards travels equally as much. We do hope to have the opportunity to welcome you back in the very near future. Warm regards, Nhi Nhi team

10/10 Excellent

carolyn, fareham,hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location,very helpful friendly staff
Collected from airport,arrived to a refreshing cold drink and chilled towel.room was lovely,aircon worked well.very helpful staff with travelling and trip suggestions. On our return to the airport we were taken by the hotel owner who was a lovely guy,very chatty and knowledgable,perfect gent...would like to have chatted more about his stories..would definitely stay here again
Stayed 3 nights in Aug 2017
Response from Nhi Nhi Team on 2 Sept 2017
Dear Carolyn , Thank you for taking the time to share this wonderful review following your recent stay with us at Nhi Nhi Hotel . I was delighted to read that we managed to exceed your expectations even after reading the good reviews on Expedia . Thank you for highlighting the quality of care and service that you received from our staff whilst you were staying with us. I shall enjoy sharing your feedback with the rest of the team. Thank you for highlighting the location of the hotel. We are very lucky to be located at central are and still benefit from a central Hoi An location where you can walk to many of Hoi An 's greatest attractions and are within close proximity to the travel network. I'm glad you had such a great time and I look forward to welcoming you back in the future. Kind regards,

8/10 Good

Tze Liong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good customer service!! We had to check out early to join a tour. When we got back to pick up our bags, they were kind enough to open up a room for us to shower and change because we got drenched during the tour! They also arranged a cheap ride back to Danang!! Facilities are basic but for the price that we're paying for is generous! Free breakfast made to order too!
Stayed 1 night in Jul 2017
Response from Nhi Nhi Team on 5 Aug 2017
Dear Tze Liong , Greetings from sunshine Hoi An ! Thank you so much for taking the time to review your recent stay with us. I am very happy to receive your positive comments, customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel. I am delighted to hear you were impressed by our staff. I have passed your kind comments onto them , as happy guests are their greatest motivation. We look forward to welcoming you back in the near future. Kind regards, Nhi Nhi Team

8/10 Good

Lyndal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 3 nights and we found the staff were helpful and friendly. The street in front was quite busy and noisy but the hotel was set back from the street and our rooms were quiet. After some hot weather sightseeing we enjoyed jumping into the pool. The wifi was great.
Stayed 3 nights in Jul 2017
Response from Nhi Nhi Team on 21 Jul 2017
Dear Lyndal , Comments like yours are definitively nice to read! On behalf of all the staff I want to thank you for your nice words in regard to our facility , service and our location . I will show them your comment and I am sure that they will feel very proud. I truly believe that a motivated, friendly and trained staff is the most valuable asset in a hotel. We are looking forward to welcome you back. Warm regards, Nhi Nhi Team

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Absolutely enjoyed our stay here for 6 nights. Staff were very attentive and nothing was too much bother they always had a smile on our face but thuy was amazing she made our hokiday
Stayed 6 nights in May 2017
Response from Nhi Nhi Team on 22 Jun 2017
Dear Alexander, Greetings from sunshine Hoi An Town ! Thank you for taking the time to review your recent stay with us. I am very happy to receive your positive comments, customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel. I am delighted to hear you were impressed by Ms Thuy and the rest of the staff working here. I have passed your kind comments onto them , as happy guests are their greatest motivation. We look forward to welcoming you back in the near future. Kind regards, Nhi Nhi Team

10/10 Excellent

steve, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Staff were wonderful and the room was great.!! The location was close to everything.
Response from Nhi Nhi Team on 25 May 2017
Dear Steve , Thank you for leaving us such a lovely note on Expedia following your recent stay at Nhi Nhi Hotel. We are delighted that you chose to stay with us and we lived up to your expectations. We are happy you both enjoyed many aspects of the Hotel, including location and our room , that your stay was pleasant and your appreciated the service provided by our colleagues. We will look forward to welcoming you back to the Hotel again in the future for another memorable visit. Best regards,

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nhi Nhi Team on 7 May 2017
Dear Patricia, Thank you so much for leaving us a high rating on Expedia . We are thrilled to read that you had an absolutely enjoyable experience with our signature Nhi Nhi service. Once again, thank you for staying with us and look forward welcoming you again . Best Regards, Nhi Nhi team

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for Ancient Town
Nice ltitle hotel. Was not very busy when we were there but I can see it getting quite loud in the rooms if the hotel was full.
Response from Nhi Nhi Team on 7 May 2017
Dear Alex Thank you for your great comments and taking the time to share your wonderful review. I am delighted to hear you had a pleasant stay. We look forward to your return when I hope we will earn five stars again . Kind regards, Nhi Nhi Team

8/10 Good

kylie, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and location.
Room was very comfortable and price was right. Great walking to main areas and staff were friendly. Pool is deceiving so if you want a good pool then this hotel is not for you. How ever everything else was great. Hoi An is worth visiting its beautiful.
Response from Nhi Nhi Team on 7 May 2017
Dear kylie, Thank you for taking your time to express your thought about our hotel and staff. We are glad that you love the room at Nhi Nhi hotel. The hotel's location is located at a city center and nearby to an airport, so that the guests can go out for many local restaurants, shops and coffee shop . Once again, thank you for staying with us and look forward welcoming you again Best Regards, Nhi Nhi Team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Not a 3-star hotel
Booked this hotel based on the high score of reviews left by other travelers. Disappointed with the condition of the hotel. It's not a 3-star hotel. It feels more like a motel or 1-star facility. The hotel is old and dated. The room smelled mildew; slippers provided were old and shabby looking as they were worn by previous guests; water from shower head sprayed outward and not centered resulting having too little water hitting your body unless you held the shower head close to you. Discrepancies from hotel description included: Breakfast was not buffet but ordered from menu; no free area shuttle. Make sure you have enough VND to check out. Hotel does not accept credit card for payment because they don't have credit card machines. Staff was friendly and helpful over all. Only one person spoke fluent English and other staff all relied on her. Misquoted the price for the private car to the airport. We were told that it costs 200k VND per vehicle but it was US$20 (457k VND) when we signed the receipt.
Response from Nhi Nhi Team on 7 May 2017
Dear Guest Thank you for a review about your stay at Nhi Nhi hotel. We are so disappointed that your experience was not what we committed to our service and our hotel condition. On the other hand, we take your comment serious, so please rest assured that your comment will pass it to our management team. Once again, thank you for staying with us and look forward welcoming you again to allow another chance to prove you about our service and our improvement. Best Regards, Nhi Nhi team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great!! Room was nice and quiet. Very clean. Hotel staff are very kind.
Response from Nhi Nhi Team on 26 Mar 2017
Dear Guest, Wow, what an amazing 5* review! It was such a big pleasure to meet you and to offer you such a wonderful experience here. Thank you so much for taking the time to leave this review and giving us motivation to continue doing our best for all our guests. Kind regards, Nhi Nhi Team

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Nhi Nhi
Arranged a transfer for us from Da Nang airport without any issues. Short 10 minute walk to lovely old town and included breakfast was tasty and generous. Offered a ton of tour and area information althoguh we didn't use any. Short cab ride to An Bang beach. All in all a comfortable stay.
Response from Nhi Nhi Team on 26 Mar 2017
Dear Ryan, Thank you for taking the time to share your experience with us! It was such a big pleasure to meet you and to offer you such a wonderful experience here. Thank you so much for taking the time to leave this review and giving us motivation to continue doing our best for all our guests. Kind regards, Nhi Nhi Team

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming little hotel with room balconies hanging in an indoor atrium. Nice decoration. Extremely friendly and efficient service. Outstanding value for the price.
Response from Nhi Nhi Team on 14 Mar 2017
Dear Patrick, Thank you so much for your lovely words. We are very happy to hear that you had wonderful moments in our hotel. We will strive to provide with the best services to customers, so we hope that we will have an opportunity to welcome you back to the hotel in the near future. On behalf of Nhi Nhi Hotel, I would like to send you our best wishes. Regards, Nhi Nhi Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff who could not do enough for you. Excellent breakfast. Condion of hotel was a little tired but very clean. We thoroughly enjoyed our stay.
Response from Nhi Nhi Team on 14 Mar 2017
Dear Michael , Many thanks for taking the time to give us your feedback following your recent stay with us at Nhi Nhi Hotel . I was really pleased that you enjoyed you nights stay with us and enjoyed the genuine friendly hospitality provided by the great team at the hotel. My team and I are thrilled that you had a memorable time with us . We all hope that you get the chance to come and stay with us longer soon. My kindest regards, Nhi Nhi Hotel Team

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good personne, good place, near everything,
Response from Nhi Nhi Team on 28 Feb 2017
Dear Lise , Many thanks for choosing our hotel during your trip and taking time to share your review with us. We are much delighted to read your comments that you enjoyed your stay with us. Your review will motivate our staff as their hard-work have been recognized by you. We will pass your comment to our staff . I hope that you will give us another opportunity and stay with us again. Best regards,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful service, great location.
We initially stayed for 3 nights but the next leg of our trip was cancelled and they happily extended us for 4 more nights at the same discounted cost. Friendliest staff and so accomodating, helped us organise tours and even a very cheap car back to the airport.
Response from Nhi Nhi Team on 28 Feb 2017
Dear aDAM, , What else can we say to such a nice review, other then: thank you very much for your kind words. It is a pleasure to read how much you enjoyed your stay with us! We are also very happy to hear that you appreciated all our services, especially the tour arrangement,airport transfer service and our friendly staff. I will share your review with my colleagues, Our teams were surely very happy and look it like the motive gift to working well and we always find out the new service to offer the guest soon. Welcome you back longer time for another stay in the foreseeable future. We look forward to welcoming you back longer time for another stay in the foreseeable future. Best regards,

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel in Hoi An. Highly recommend.
The hotel staff was so very wonderful and ensured we had a terrific and wonderful stay. When we arrived the city had just been overwhelmed by a massive flood and the waters had thankfully receded. Despite the flooding at the hotel, the staff made it seem like nothing ever was wrong and smiled and were delighted to welcome us. Because of the flood, we couldn't checkin to the family room we booked. Instead, the hotel set us up in two rooms. However, one of them had a mildew smell from the flooding so they showed us a different set of rooms that were better. Despite that, the rooms we saw were all really clean and sized nicely. The breakfast was terrific and allowed our boys to order anything off of the menu. All of the food was really great. The Vietnamese coffee was particularly terrific. When we went out on a tour, the staff greeted us on our return with warm tea and fresh cool towels infused with lemongrass. The location of the hotel is excellent a few minutes walk to the old town. You can rent bikes or a motorbike, although we didn't do that. We really liked the staff and the effort they made to make us comfortable despite the horrific floods they had just experienced. We would recommend this hotel with confidence.
Response from General Manager on 8 Feb 2017
Dear Mitchell, Thank you for your lovely comments regarding your recent stay with us. It makes everything we do all the more worthwhile when we receive feedback as positive as yours.We strive to exceed our guest expectation and create memorable experiences despite of bad weather. . Your great review will definitely be passed to the Team to encourage their dedicated working spirit. We very much look forward to welcoming you back and hope that this will be in the not too distant future. Many thanks and kind regards, Nhi Nhi Hotel Team

8/10 Good

Jacob Kuchera, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!!!
The room and staff were very good, super nice and helpful and very accomodating
Response from Nhi Nhi Team on 29 Oct 2016
Dear Jacob Kuchera , Many thanks for choosing our hotel during your trip and taking time to share your review with us. We are much delighted to read your comments that you enjoyed all of service from friendly staff. Your review will motivate our staff as their hard-work have been recognized by you. We will pass your comment to our staff . Unfortunately, I have learned that our location is inconvenient to you. I hope that you will give us another opportunity and stay with us again. Best regards,

8/10 Good

JS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Friendly staff
Experience was good. The location is near the ancient town (walkable distance). Staff was friendly.
Response from Nhi Nhi Team on 30 Sept 2016
Dear JS , Many thanks for taking the time to give us your feedback following your recent stay with us at Nhi Nhi Hotel . I was really pleased that you enjoyed you nights stay with us and enjoyed the genuine friendly hospitality provided by the great team at the hotel. My team and I are thrilled that you had a memorable time with us . We all hope that you get the chance to come and stay with us again soon. My kindest regards, Nhi Nhi Hotel Team

10/10 Excellent

Ingrid, Narrogin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent the hotel staff were very friendly the location was handy walking distance to the shops. It felt safe and the staff were very helpful with any requests I had
Response from General Manager on 27 Sept 2016
Dear Guest, Thank you for your review and sharing your experience with us. Being located only a short walk away from lots of restaurants & shops makes the hotel an ideal destination for leisure travelers. We pride ourselves on our staff, attention to detail and personalized service for every guest and I am thrilled we were able to provide you with great service throughout your stay. It is fantastic to hear you enjoyed your stay with us and we hope to welcome you back toNhi Nhi hotel . Kind regards,

8/10 Good

japanesemark, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay
Check in was fast and the staff gave me all the necessary information quickly. Close to the old city, 7 min walk. This hotel has a magic atmosphere, I would certainly book it again!
Response from Nhi Nhi Team on 15 Aug 2016
Dear japanesemark , Thank you for taking your time to write a review about Nhi Nhi hotel. We are glad that you enjoy our service from the staff and our location We hope to have a another chance to welcome you again in the future . Best Regards,

8/10 Good

sandra, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
Very hospitable helpful staff. Always greeted me in friendly manner, inquired about my day, offered cool refreshing cloth and cold water when returning at the end if the day. Staff was helpful in confirming bus reservations. Very pleasant at breakfast. Nice service and good food. I would gave preferred a Hotel a bit closer to centre. This one was about 10 minutes walk from cente, but still was a good enough location and quality for the price.
Response from Nhi Nhi Hotel team on 29 Jul 2016
Dear sandra , Thank you for taking the time to tell us about your experience at Nhi Nhi Hotel on Tripadvisor. We are pleased to know that your positive experience began with the design of the hotel and continued on our service. We take immense pride in our efforts to make the stay of our guests as relaxing, enjoyable and comfortable as possible. This is the reason we give personal attention from start to finish of our guests stay, so we can guide our services to each and every guest's own preferences. We certainly do pride ourselves on ensuring our guests are well taken care of when they stay with us, and it is so rewarding to receive this recognition Kindest Regards!

10/10 Excellent

caroll, tasmania australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to relax
Wonderful staff. Very quiet great place to relax. Close to shopping.
Restaurant
Room
Balcony
Pool
Dear caroll, Your taking time to leave such a beautiful and meaning review is highly appreciated. We are so great to know that you were comfortable when you stay with us at Nhi Nhi hotel, Hoi An city. We will pass your compliment about customer services to our team for their motivation. Once again, thank you for choosing our hotel as an accommodation on your journey and we look forward welcoming your family again in the near future. All of our love!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear guest , Thank you for your review of the hotel . With our signature Nhi Nhi style and charm as well as friendly service standards we endeavor to provide our guests a relaxing and comfortable stay. I am very glad you enjoyed your experience with us and we look forward to welcoming you back again to Nhi Nhi Hotel . Best regards, Nhi Nhi Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful hotel not too far from the old town
Lovely welcome from staff. They provided cold water and cold towels each time you got back to the hotel. Very welcome in such hot weather. Shame that the a/c in the room was rather ineffective but having a separate fan helped
Response from Nhi Nhi Team on 22 May 2016
Dear guest, Thank you for taking the time to share your valuable review regarding your experienced. We strive to exceed our guest expectation and create memorable experiences. We take all feedback seriously and we are pleased that you enjoyed your stay here. Your great review will definitely be passed to the Team to encourage their dedicated working spirit. We have been tested the air condition could do with some updating. Please allow us another chance to welcome you back in order to see our improvement. We look forward to welcoming you back for many more times in the nearest future for another incredible stay. Kind Regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nhi Nhi Team on 23 Jul 2016
Dear Jennifer Thank you for taking your time to leaving a review with 5 stars about Nhi Nhi hotel. We are glad to hear that you were happy with the hotel . Once again, thank you for staying with us and look forward welcoming you back in the nearest future! Best Regards, Nhi Nhi Team

8/10 Good

Aarti, Portland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff.
Our stay was wonderful. We arrived pretty late after 11 p and were very hungry. The staff opened their kitchen and cooked dinner for us. They were very friendly,courteous and very helpful. The hotel has a very comfortably and cozy vibe. We would definitely recommend this hotel.

10/10 Excellent

debbie, cambodia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful little gem
From the moment I arrived at the hotel I felt so welcome and looked after. It's a wonderful little spot, and very handy to the old town whilst still being out of the tourist bustle when you want to get away from it all. Generous breakfast, very clean and tidy and a lovely place with character. It was just perfect. The staff service is personal and unlike anything I experienced while travelling through south east Asia, and the staff are only too happy to help in any way that they can. This place is a great little find!

10/10 Excellent

Everton, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, super friendly staff
I got a shuttle from the airport to Hoi An city, which was much cheaper than using the hotel transfer. They dropped me off at their office, which was an easy walk to nhi nhi hotel. The staff are super friendly, the food at the restaurant is very good. The room very comfortable, nice mattress and pillows and aircon works well, Wifi in the room worked very well. It’s a 5-10 min walk to the old town, which is not bad if you don’t mind walking. The best part is really the friendly staff which are always smiling and happy to help. I definitely recommend staying at nhi nhi hotel.
Response from Nhi Nhi Team on 21 Nov 2015
Dear Everton, Thank you for your post following your recent stay at Nhi Nhi Hotel. We are delighted that you enjoyed our breakfast, room as well as services. It is also lovely to read that you were pleased especially with our helpful and exceedingly friendly staffs. We do indeed put to a lot of efforts to make sure our guests continuously receive great attention to make their stay as comfortable as possible. We do hope you consider returning to Nhi Nhi in future. Kindest Regards!

8/10 Good

Mark, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vietnam Travels
Very helpful and attentive staff . They made our 3 nights in Hoi An very enjoyable. The breakfast buffet was good. we would stay there again.
Response from Nhi Nhi Team on 21 Nov 2015
Dear Mark, The Hotel Management and team would like to send you warmest greetings from Nhi Nhi Hotel. It is our privilege to have chance to serve you at our hotel and get your review on Expedia. Once more again, kindly thanks for your positive review and your being our customer .Look forward to welcoming you back to Nhi Nhi Hotel next time in near future. Best regard!

10/10 Excellent

Perry, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff are amazingly friendly and greet you with cold towels and refreshments most times you enter the lobby. They make it a relaxing experience and sort out all your excursions, motorbike hires and further trips for you for a great price. Like the nice plants and lanterns around he courtyard too. Awesome.
Response from Nhi Nhi team on 21 Sept 2015
Dear Perry, We are pleasure to have your staying with us as well as your high appreciation to service and the hotel’s design.Our staffs are continuing to maintain the service be much more better in order to meet guests' expectation . We are looking forward to welcoming you back to Nhi Nhi

8/10 Good

Thras, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for excellent service
Friendly staff and great size room. Good value for money.

10/10 Excellent

Yvonne, Cork, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable hotel
We had a really enjoyable stay in the Nhi Nhi Hotel. The staff were brilliant. It was very hot when we were in Hoi An and the most memorable point of our stay was returning to the hotel to be greeted with a glass of ice cool water and a wet towel to wipe our brows. The food was delicious too

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Members off staff were excellent and extremely helpful when planning trips. Rooms are very clean and tidy. Would stay again

10/10 Excellent

Peter, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
magnificent hotel,staff and setting
Magnificent little hotel.we travel to vietnam every year and shall now always stay at nhi nhi. Ms thuy and al the staff were so helpful,kind and welcoming..so friendly without being too full on.could not do enough for us. highly recommend this hotel.