Culture & Arts Center

Very centrally located…most attractions are within walking distance. We even did Namsan Tower (hiking)on foot from the hotel.

Hotel looks new and clean. However, that's all that is good about it considering the price we paid for the stay. Location - was ok but nearby traffic and road works makes the sleep very bad. we could hear the late night road works very clearly so improvement is needed for sound-proof materials of their windows Staff service - very poor. was asked to use their WhatsApp msg. Found out that there were glass wines but no ceramic mug for hot drinks. Asked them and they said no mugs are provided. If that is the case, then why bother providing for a kettle? this is basic amenity! Tidying up room - I realise my room was not cleaned at 330pm. They insisted I put on the DND sign but I asked them to show what time they recorded that but they could not prove. I told them that it could be that their staff came too early before I left at around 930am. This means they did not bother to check and clean between 930am-330pm. Initially they maintained their stance that no staff to do tidying up after 3pm. After much discussion, they then relented to help change the bedsheet and provide new towels. Disappointed overall. Service wise they could have done much better instead of arguing too much. Feedback is for improvement which I already shared with their mgmt. Hope they improve!