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Reviews of Hotel Carvallo

3.5 out of 5
Hotel Carvallo
Gran Colombia 9-52 y Benigno Malo, Cuenca, Azuay

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 6 out of 18 reviews" "
Rating 6 - Okay. 4 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a historic charm. The staff were very personable and helpful. Our room, a suite, was spacious and comfortable. The only downside was the street noise. Our room was in the front of the hotel and the passing cars, trucks, motorcycles were loud well into the wee hours.
Stayed 4 nights in Nov 2023

10/10 Excellent

Susana, Astoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Hotel Carvallo on 30 Jan 2023
Estimada Sra. SusanaFue un verdadero gusto atenderles en esta su casa en Cuenca.Estaremos siempre a sus órdenes,Luis MenesesHotel Boutique Carvallo

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to go to a small hotel and feel the friendly Atmosphere The property is well kept and retains it old world feel in every respect
Stayed 3 nights in Jan 2022

10/10 Excellent

Richard, California. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, friendly staff and great location.
Stayed 3 nights in Dec 2018
Response from Ventas on 8 Jan 2019
We are very glad that you felt good and comfortable in the Hotel. Remember that this is your Home in Cuenca.

8/10 Good

Susan, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
I had a great experience at the hotel. It's in a great location and staff was wonderful. One bad experience was the taxi stole my mini I pad that delivered us to the hotel. The hotel was helpful to work with the police and wrote a letter in my behalf. But I don't see how I will get it back, the police were not in the least bit interested in helping. I applaud the hotel to be helpful in this situation.
Stayed 5 nights in Feb 2018
Response from Hotel on 20 Mar 2018
Dear Susan, we are very sorry that you experience this awful moment in Cuenca, we hope you could get your Ipad back. If you need something, it will be a pleasure to help you.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
The city of Cuenca is lovely, this hotel is around he corner from the Cathedral and all the restaurants. It is a very charming hotel, a restored colonial home, with open courtyards, large rooms, high ceilings. Plus there are excellent showers with strong water pressure. The staff was professional, the breakfast was perfect (bacon and eggs were delicious!!!).
Stayed 1 night in Feb 2018
Response from Hotel on 15 Feb 2018
Dear Steve: Thank you for your comments, we are very happy that you enjoy your visit to Cuenca and that you have a great time in our hotel, we hope to visit us again soon.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Rude staff charged me twice
Although I already payed my stay with Expedia the hotel made me pay again and refused to let me out. I almost lost my flight and am still demanding for my money back!
Stayed 2 nights in Nov 2017
Response from Hotel on 7 Nov 2017
Dear: We are very sorry for what happened, it was an internal error. The procedure for the return has been made, we will send the documents so you can review them. A thousand apologies again for what happened, we are very sorry for the bad time he had to spend in the Hotel.

6/10 Okay

Bob, Frisco, TX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not very happy with this lodging choice
I travel about 30 trips and 100K airmiles a year and in 5 years - I have only written two negative reviews. This will be my third. First, in fairness, this is a very nice looking hotel that has been renovated. Staff was very helpful and considerate. Problem is the building and the furniture. Beds are way too small - at 6 foot -Im hanging over. The building in an enclosed atrium with very nice wooden floors. Problems is the sound carries everywhere. If you want peace and quiet - find another place to rest while in Cuenca. We dealt with people roaming halls (you can hear everything like they are in your room) until 2 am - then little kids running amuck at breakfast at 7 am. Im serious - it is like they are right in your room. Great staff needs to find a better building.

6/10 Okay

Fabián, QUITO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice house but NO HOT WATTER
Stayed 1 night in Feb 2024
Response from Luis Meneses on 22 Feb 2024
Estimado Sr. FabiánAgradecemos mucho que se haya hospedado con nosotros y lamentamos profundamente el inconveniente con el agua, es la primera vez que nos falla el equipo y lo hemos solucionado.Reciba nuestras disculpas y esperamos que nos vuelva a dar la oportunidad de tenerlo hospedado en esta su casa.GerenciaHotel Boutique Carvallo

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno muy rico! La cama muy cómoda y el servicio excelente
Stayed 2 nights in Mar 2020
Response from Hotel C on 11 Mar 2020
Muchas gracias por su comentario, ha sido un placer poder servirle, esperamos poder hacerlo nuevamente muy pronto, esta es su casa en Cuenca.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from Hotel C on 7 Jan 2020
Estimado, muchas gracias por su calificación, ha sido un placer servirle. Una estupenda tarde!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hola
Excelente estancia
Stayed 4 nights in Jul 2019
Response from Hotel Carvallo on 11 Jul 2019
Estimado Señor David, muchas gracias por su calificación, ha sido un gusto poder servirle, esperamos que haya disfrutado mucho de su visita a Cuenca, y estamos a su servicio en su próximo viaje.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Situated in the Center makes walking to the historic sites easy. Many of the furniture Spears to be antique but by using them they are old ( beds make noises when you turn around, bathtub is very slippery, toiletinstallation is very low above the ground....). BUT todos empleados did a tremendous job, super
Stayed 3 nights in Apr 2019
Response from Ventas on 24 Apr 2019
Thank you for your comments, We are renovating our rooms for more comfort and the tubs will be replaced by showers, we are also changing our beds.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Ventas on 8 Jan 2019
Thank you for your qualification!

8/10 Good

Carlos Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable con excelente ubicación.
Excelente ubicación y muy buen servicio.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Me parecio un hotel que para nada es de 5 estrellas, no tiene garaje, el servicio malo, y las habitaciones muy simples y frias sin calefacción, es un precio demasiado caro para lo que te ofrecen. No volveré nunca mas y no lo recomiendo a nadie.

6/10 Okay

Alfredo, Guayaquil

Liked: Cleanliness
Aceptable
En general buen hotel, 3 estrellas . Hay ruido por la mañana cuando las mucamas empujan el carrito de limpieza . Y los baños deben mejorarlos . Lo demás esta bien .
Response from General Manager on 27 Aug 2016
Estimado Alfredo, muchas gracias por su comentario. Vamos a trabajar para mejorar esos detalles que marcan la diferencia.

10/10 Excellent

Cesar Augusto, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente hotel
Excelente ubicación, excelente atención al cliente, excelente calidad del hotel. Volvería segurísimo