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Reviews of Plantation Resort on Crystal River, Ascend Hotel Collection

3 out of 5
Plantation Resort on Crystal River, Ascend Hotel Collection
9301 W Fort Island Trl, Crystal River, FL

Reviews

7.6

Good

Rating 10 - Excellent. 358 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 175 out of 1002 reviews" "
Rating 4 - Poor. 121 out of 1002 reviews" "
Rating 2 - Terrible. 75 out of 1002 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Mindi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was far from resort-worthy. Painfully under-staffed, ceiling tiles throughout lobby were in disrepair, hallways in dire need of being cleaned and painted, stairwell carpet torn and dirty, shower tiles moldy and in need of repair, no hot water, and bathroom vent covered in mold. Called back to ensure refund and was on hold for 90 minutes before giving up. Left after first night and cancelled the rest of our stay. Refund better come through.
Stayed 3 nights in May 2024
Response from Front Desk on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Plantation Resort on Crystal River, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Karla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom had no place to put our toiletries down, there was no hot water in the shower and no bath mat to use had there been any hot water, there were broken ceiling tiles, mold growing in the corners of the ceiling, no breakfast. The staff didn’t have our rooms ready when we got there at 4:20 pm—they said to wait 5 minutes while they went to see if they were ready. 40 minutes later ( after the person who talked to us left) they finally got us rooms on the second floor. I use a walker and was told that they didn’t have an elevator!! My husband has difficulty walking as well. Also, there were no carts to transport our luggage. My son and daughter kept their room on the second floor and we were finally given a room on the first floor. I could go on and on— but anyway you look at it, the place was intolerable! We ended up canceling our reservations for the next 2 nights and we think we deserve a refund for the night we had to stay there.
Stayed 3 nights in May 2024
Response from Front Desk on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Plantation Resort on Crystal River, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

jean-pierre

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Eric on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Plantation Resort on Crystal River, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Carol

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Guest room had no lock on the adjoining room door. It was a hole where the deadbolt should have been. Maintenance guy said he couldn’t fix it and was throughly irritated that we bothered him. Sink in bathroom clogged and all I did was wash my hands!!! That’s when I saw the lock situation. The poor employee at the front desk was new and tried her best. Her manager was sitting at a desk behind the wall and wouldn’t help her as she was new to the job. Took about 40 minutes and she found another room for me. The room was ok but the entire property smells like mold, must and mildew. We had stayed here three times before and it’s definitely gone way down hill. Hallways and stairwells were very dirty. Food at the bar was just ok. Way overpriced for room and food. If I didn’t know better it seems as if the place is ready to be torn down.
Stayed 2 nights in Jan 2024
Response from Front Desk on 4 May 2024
Thank you for your feedback. Sometimes that people behind the desk are from other departments and they have been doing paperwork and they do not know how to check people in. We always try to have extra people on staff when we have larger check ins. Sorry you had a bad experience at our hotel. We would like to have you come back in the future.

2/10 Terrible

Ilker

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms and hotel. Bad food at the restaurant. Terrible account service. They charged me twice and i can’t reach anyone to fix it. Never again
Response from Front Desk on 2 May 2024
Thank you for taking the time to respond.

8/10 Good

Daveed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a beautiful property, the rooms are getting old, the land and pool are great.
Stayed 2 nights in Apr 2024
Response from Front desk on 30 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was lovely. The rooms are dated and could use an update. I would stay here again due to location, pool and property.
Stayed 1 night in Apr 2024
Response from Eric on 27 Apr 2024
Thank you for taking the time to make a review. We are glad you enjoyed your stay with us.

6/10 Okay

Donna

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front desk on 30 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

6/10 Okay

Vincy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk on 30 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

6/10 Okay

Susan

Travelled with family and small children
Asked for a pack and play a total of 3 times , never managed to get one . Had to sleep in a very small bed with 2 kids because there was nowhere for my infant to sleep. Curtains were hanging off the wall in our room , mold on all the vents and no key entry to our building which means anyone could enter . The pool was full of teenagers that were not staying at the hotel and made the experience miserable. Menu for the restaurant is 2 years out of date (the bartender told us that) but i will say the food was very good and holly the bartender was brilliant. Has the potential to be a fantastic hotel but it is incredibly outdated.
Stayed 1 night in Apr 2024
Response from Eric on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Plantation Resort on Crystal River, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Marlys

Travelled with family
Liked: Amenities
Awful smell, the place at one time was beautiful. The pool and location amazing, tiki bar fun! They did not have correct room as advertised and would not discount my rate. I would not likely stay here again
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff. Very well kept and peaceful
Stayed 3 nights in Apr 2024
Response from Eric on 20 Apr 2024
Thank you for taking the time to do a review. I am glad you had a good stay during your stay.

2/10 Terrible

george

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
black mold in bathroom and beside one bed. disgusting bath tub and shower head cleanliness.
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

4/10 Poor

Mark

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Need to supervise the cleaning staff
Stayed 4 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

6/10 Okay

Shelly, Ponte Vedra Beach

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is great facility could be beautiful but in poor repair and condition
Stayed 4 nights in Apr 2024
Response from Front Desk on 14 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint old southern Florida vibe
Stayed 3 nights in Apr 2024
Response from Front Desk on 13 Apr 2024
Thank you for staying with us and giving a review.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice, maintained property. The hotel is in need of some upkeep in terms of paint, some caulking needed, etc. but I had a nice stay. No complaints. My kids loved the pool and the tiki bar was great. Would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for staying with us and giving a review.

6/10 Okay

Zak

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Overall, the hotel grounds are beautiful. With this said, the inside of the hotel leaves a lot to be desired. You can see reminiscence of hurricane damage and what appears to be a rush effort of quality in order to get back up in running. The cleaning and condition of the rooms needs to be addressed. This hotel is beautiful and in a great location however, the conditions need to be addressed properly.
Stayed 4 nights in Apr 2024
Response from Front Desk on 10 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

4/10 Poor

Michael

Travelled with family
Had to wait for the room to ready at 6:00 PM, when check in was 4:00 PM. Expedia didn’t note an additional $30 “resort fee” when booking or we wouldn’t have chosen it. Room was older, hairdryer was ripped off the wall and tossed up in closet. Fridge intermittently had water coming out of and puddling across the floor. Lot’s of thick caulking in bathtub. We became severely congested with plugged noses when we woke up.
Stayed 1 night in Apr 2024
Response from Front Desk on 10 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The exterior grounds and property are amazing, but the interior could use some upkeep.
Stayed 5 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for staying with us and giving a review.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for staying with us and giving a review.

10/10 Excellent

Albert

Stayed 1 night in Apr 2024
Response from Front desk on 30 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

8/10 Good

Rob

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Angie on 5 Apr 2024
Thank you for staying with us and giving a review.

2/10 Terrible

Patricia, Boise

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
After a long flight and drive to get there, the staff who checked us in was unwelcoming and unfriendly. She didn’t tell us about any of the hotel’s amenities like the fact there was a coffee shop on the hotel for the morning, and when I asked about a late check out, due to our manatee swimming trip ending at the same time as check out was scheduled, she said that late check out was not available. When I asked the new staff person in the morning the same question, she said we could check out late for no fee. There was no water pressure in the shower, and the blankets on the bed was very thin with no extra blankets available. We were cold all night with no way to make it warmer since the thermostat did not do that. We needed a couple extra towels to use after our no pressure shower and were told they had run out. The lady in the coffee shop was nice as was the lady that told us we actually could check out late, but overall, this hotel was a huge disappointment.
Stayed 1 night in Mar 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

6/10 Okay

Nicole

Travelled with family
Disliked: Cleanliness
The property is old and a bit outdated. Our bathroom was dingy and there were missing parts to the shower. West 52 resteraunt was average at best. Walkable to manatee adventure and outdoor pool and bar was nice.
Stayed 2 nights in Mar 2024
Response from frontdesk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

2/10 Terrible

Wenda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is not worth the price. It smells in the stair ways. The floors are dirty. They do not clean the rooms during your stay. We ran out of toilet paper and towels. The hot tub didn’t work the entire time we were there ( one week) The place is in really bad shape and they are robbing people by charging what they charge to stay there. From the second I enter the hallway before I even seen the room I knew I made a mistake booking this place. I recommend finding a different hotel to stay.
Stayed 2 nights in Mar 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

2/10 Terrible

Liani

Travelled with family
Disliked: Staff & service, property conditions & facilities
I booked a junior suite with a water view and was looking forward to my stay. I had not visited this property. When I arrived there was a significant leak in the ceiling and water was dripping inside the room. The carpet was soaked. The front desk and house keeping were understaffed and we were told they could not move us to the same or higher room. We were placed in a room with a significant downgrade and when I went to the front desk to Check out, my credit card had been charged the fee for the junior suite. The shift desk clerk took off some fees to lower my cost, but overall this was a disappointing experience and I do not know if I would ever come back.
Stayed 2 nights in Mar 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Joanne

Liked: Cleanliness
Family vibes & Adventure Center is part of the services Plantation have to offer
Stayed 1 night in Mar 2024
Response from angie on 5 Apr 2024
Thank you so much for the review and staying with us

10/10 Excellent

Joanne'

Love the restaurant
Stayed 2 nights in Mar 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

6/10 Okay

Marion

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The rooms and hallways need a major update! The hotel from the outside is very elegant. I booked for my family of five expecting a pullout couch and there wasn't. They brought a cot but the room was very small for a family. It's a nice location and the restaurant onsite was pleasant, the staff was friendly but service was very slow. Don't recommend the key lime pie.
Stayed 1 night in Mar 2024
Response from Eric on 25 Mar 2024
Thank you for taking the time to post a review. I will let our department heads know about your issues.

8/10 Good

Tricia

Liked: Cleanliness, property conditions & facilities
We had a great time, love the fact there is a restaurant and a tiki bar outside.
Stayed 2 nights in Mar 2024
Response from Eric on 25 Mar 2024
Thank you for the time to post a review. We do have a restaurant inside.

2/10 Terrible

Gary

Travelled with family
First room we checked into bed was broke door was hard to open to the outer, second room tub dripped all night, toilet wouldn’t flush and ran when it did this hotel needs much maintenance and upgrade. When told to the employees they agreed they had no reason but did agree with what was going on there
Stayed 1 night in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking the time to take our survey. I was sorry to hear about the issues you had. I will make sure the departments know what happened and get this fixed.

10/10 Excellent

francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Thank you.
Stayed 2 nights in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking to the time to take our survey. I am glad to hear that you enjoyed your stay.

6/10 Okay

Fulya

It was okay, but not great.
Stayed 2 nights in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking the time to take our survey. Your feedback is important to us.

6/10 Okay

Fernando

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property was under renovation and not up to par. It used to be a great spot needs updating
Stayed 2 nights in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking the time to take our survey. I was sorry to hear about the issues you had. I will make sure the departments know what happened and get this fixed

6/10 Okay

Shannon

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! It has everything- so much fun, comfortable rooms, tiki bar, great pool, beautiful surroundings, friendly staff and best of all, manatees!
Stayed 3 nights in Mar 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

4/10 Poor

Dean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dilapidated. Even the renovated room was done poorly.
Stayed 2 nights in Mar 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Captain Mike and Kendra at the Adventure Tours were fantastic.
Stayed 1 night in Mar 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

10/10 Excellent

Angela Lauren, lehighton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location on the water great views!
Stayed 5 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

10/10 Excellent

No

Stayed 1 night in Mar 2024
Response from Eric on 25 Mar 2024
Thank you for taking the time to review our hotel. Thank you for the 4 star review

8/10 Good

Teresa, Port Saint Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

8/10 Good

Amanda E

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Nice to have a restaurant on property. Overall, we enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

6/10 Okay

Antonietta

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Conveniently located where Freedom boat club is so we could take out a boat. The negative was room was that our room was not available til 5 and was not very clean. Bathroom need remodeling.
Stayed 2 nights in Feb 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly staff!
Stayed 3 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

6/10 Okay

Lori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They must be short staffed because many things need cleaning and fixing. Could be very nice with a lot of work. Gross stained mattresses.
Stayed 4 nights in Feb 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

4/10 Poor

Theresa

Travelled with family and small children
Disliked: Amenities
Check in was not on time. Walls are paper thin. Never got a wink of sleep till after 3 am. Due to the construction worker in the room next door! His drunken loud mouth and his “Date”!! Front desk deducted the 28$ resort fee. That doesn’t do me much good after No sleep to tired to enjoy the surroundings.
Stayed 1 night in Feb 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.