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Reviews of Best Western Acadia Hotel

2.5 out of 5
Best Western Acadia Hotel
9565 Egan Highway, Crowley, LA

Reviews

7.2

Good

Rating 10 - Excellent. 59 out of 200 reviews" "
Rating 8 - Good. 60 out of 200 reviews" "
Rating 6 - Okay. 37 out of 200 reviews" "
Rating 4 - Poor. 19 out of 200 reviews" "
Rating 2 - Terrible. 25 out of 200 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with courteous staff. Plenty of food near by. Will stay again.
Stayed 2 nights in May 2024
Response from D on 20 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,D.General manager Best Western Acadia Hotel

10/10 Excellent

Demetric

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The room was exceptionally clean. The staff was nice and the breakfast was delicious. I will definitely stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

jw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wil be back again. Excellent 👌👍
Stayed 2 nights in Dec 2023
Response from D on 20 Dec 2023
Thanks so much for your kind words.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from D on 29 Aug 2023
Thank you so much Ms. Carla we appreciate your comments and we look forward to seeing you soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from D on 28 Aug 2023
Thank you so much for your feedback, it mean lot to us. Thanks once again.

10/10 Excellent

Melissa, Prescott

Liked: Amenities
clean. nice people.
Stayed 1 night in Aug 2023
Response from D on 26 Aug 2023
We truly appreciate your feedback.Thank you .

8/10 Good

Timothy, San Antonio

Stayed 1 night in May 2023
Response from D on 7 Jun 2023
Thank you for your feedback.

6/10 Okay

Amy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from D on 24 May 2023
Thank you for your feedback.

10/10 Excellent

Melih

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and decent hotel.
Response from D on 1 May 2023
Thank you for your feedback..

2/10 Terrible

Steve

Stayed 2 nights in Mar 2023
Response from D on 1 May 2023
Please accept our sincerest apologies that your experience was less than satisfactory, We will try our best to satisfy your hotel stay next time .

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for the price!
No major issues during our stay. We were able to check in a little early and drop off our things before going to our baseball tournament down the road. Our only negatives during the whole trip was being able to hear other people in their rooms and the fridge didn’t work in our room. Something definitely needs to be done about the noise level. It is uncomfortable knowing that someone in another room can hear what is going on in your room. The room was clean, the bed was comfortable and you can tell that they are in the process of updating the entire site. We will definitely stay here again next time we have a tournament in Crowley.
Stayed 1 night in Apr 2023
Response from D on 1 May 2023
Thank you.

10/10 Excellent

MaryAnne, Winnetka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from D on 6 May 2023
Thank you for your feedback..

6/10 Okay

Curtis

Business traveller
Liked: Cleanliness, staff & service
Just an OK place to sleep.
The hotel is under renovation. there was no coffee, drinks, snacks or any kind of food available except for vending. The Hotel is Ok at best. People were friendly, but only thing available to do is sleep. The Doors were at least on the inside, and rooms were clean but dated. Maybe after renovation it will be better.
Stayed 2 nights in Mar 2023
Response from Ad on 5 Apr 2023
We will try to make things better next time.Thank you.

10/10 Excellent

Michael, Fresno

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off I-10. Quiet. No issues.
Stayed 1 night in Mar 2023
Response from D on 5 Apr 2023
Thank you.

8/10 Good

Firldeal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Unplanned stay at the only place available served its purpose. It was clean and comfortable and appeared updated. Our room had minor issues that were not a deal breaker. It was a much needed surprise that the property was in great shape. I would stay again if needed.
Stayed 1 night in Mar 2023
Response from D on 5 Apr 2023
Thank you .

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2023
Response from Team 6 on 6 Mar 2023
Thank you !

10/10 Excellent

Taona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The young man who checked us in was very welcoming and polite. Hotel being redone. Updates are nice.
Stayed 1 night in Feb 2023
Response from Team 6 on 6 Mar 2023
Thank you !

10/10 Excellent

Jeremy

Response from Team 6 on 6 Mar 2023
Thank you !

6/10 Okay

Patricia

Stayed 1 night in Sep 2022

10/10 Excellent

Tineshia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2022
Response from D on 30 Jun 2022
Thank you for your reply.

2/10 Terrible

Naoko

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got there on Friday around 7 pm, the parking lot was noticeably empty while the Days Inn, right next door, was pretty much packed. I should have known something was up at that point. But as I had already made a reservation, I went inside. It was deserted, and only one person was on duty at the reception desk. As soon as she checked me in, she disappeared into the back room. The facility was dusty, and I felt like I was in an abandoned building. My room was upstairs. I saw sheets and linens left on the floor, and I heard a man and woman talking loudly at the very end of the hallway. I knew I was in the wrong place. As soon as I entered my room, I locked, latched, and ensured it was deadbolted. There was no table and huge stains from whatever I didn't want to know on the floor and the chair. Wifi, TV, microwave, and refrigerator were working, and I could take a decent shower, and the bed was not too bad(at least the sheets felt clean). But, soon, I smelled someone smoking pot. I moved the big filthy chair next to the door so no one could break-in. I could see my car from my window, and I was glad that I had left my car next to the entrance. After I had a quick meal with what I brought in(no service available in this facility) and took a shower, I set the clothes for the next day, packed everything else, and then went to bed. The following morning, at 4:30 am, I grabbed all my belongings, ran to my car, and left that place ASAP. Not recommended to anyone.
Stayed 1 night in Jun 2022
Response from Brand Experience Team on 18 Jul 2022
Hi Naoko, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

4/10 Poor

Kristopher, Baton Rouge

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
This property features a room. Only a room. No coffee, no shampoo or conditioner. There is no restaurant. I requested a spoon and they couldn’t accommodate me. Someone was on the phone in the hallway and it felt like they were in my room. The first room they gave me the lock was broke. The moved me to another room the iron was broke. There was Construction going on in front. They were literally tearing part the building when I left. I won’t stay again there. Located next to I-10 it was noisy.
Stayed 2 nights in Apr 2022
Response from Brand Experience Team on 12 May 2022
Hi Kristopher, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly taken care of. Elevator broken, two missing light bulbs, severely stained chair, poorly functioning shower
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 12 May 2022
Hi Matthew, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Savanna

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not too bad of a place to lay your head down.
The carpets are stained, the floor was non smoking but there was ashes in the corners by the bed and burn holes in everything. There was no shampoo or conditioner, only 2 small bars of soap. This was last minute stay i didn't have anything with me and they didn't provide anything. Room did not feel clean.
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 12 May 2022
Hi Savanna, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

8/10 Good

Mocha

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was ok
Stayed 2 nights in Apr 2022
Response from Brand Experience Team on 12 Apr 2022
Dear Mocha, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you.

10/10 Excellent

Valerian

Stayed 1 night in Mar 2022
Response from Brand Experience Team on 12 Apr 2022
Dear Valerian, Ten out of ten?! We’re blushing. Thanks for your review, we really appreciate the support.

2/10 Terrible

Evonna

Travelled with family and small children
Bad
Stayed 2 nights in Mar 2022
Response from Brand Experience Team on 12 Apr 2022
Dear Evonna, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
I just want a good night sleep!
The room was fine. The only condition was the smoke detector battery was low, it cheeped at 2:00 am in the middle of nite. Of course waking me up and continued til 6:00am, very irritating! Management didn’t seem to care, not even an apology. Seem like I woke them up when I was checking out
Stayed 1 night in Mar 2022
Response from Brand Experience Team on 12 Apr 2022
Dear Traveler, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Brand Experience Team on 12 Apr 2022
Dear Richard, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should start serving continental breakfast considering how much the hotel is per night.
Stayed 2 nights in Jan 2022

4/10 Poor

Eunice, New Britain

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff was great. Elevator key numbers was broken, inside unit tv not working, bathtub was clogged, toulet water was running all night.
Stayed 1 night in Jan 2022

4/10 Poor

Amber

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I love the friendliness of the staff, but the place smelled like cigarettes despite the posted notices that said “smoke free”.
Stayed 1 night in Jan 2022

2/10 Terrible

Steve

Disliked: Cleanliness, amenities, property conditions & facilities
The place was filthy and the staff were u friendly
Stayed 1 night in Dec 2021
Response from Brand Experience Team on 16 Mar 2022
Hi Steve, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Scott

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manicured lawns
Stayed 1 night in Nov 2021
Response from D on 15 Dec 2021
Thank you for your business.

10/10 Excellent

jany

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2021

8/10 Good

Shawn

Travelled with family
Liked: Staff & service
First night had no sleep kept hearing doors slamming, i get others are traveling so possibly need louder ac or fans ridiculous! 2nd night was alot etter but still loud several ithers were smacking doors shut early in the morning. Maintenance lady was nice but the front desk i went to ask for extra stuff for the bathroom and the guy looked at me and said you will have to wait till morning, which i dint think is fair... and there was some cigarette stains in a non smoking room which was alot and my spouse couldnt sleep well with his back problems bed wasnt very soft at all. Would recommend if ur an early person maybe but not for me I love to sleep in and not this place at all.
Stayed 2 nights in Sep 2021

4/10 Poor

Agnes

Travelled with family
Disliked: Property conditions & facilities, room comfort
The ice box didn’t work .there was roaches crawling on the floor .it’s look like a lot of water damage in the room
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Ok stay
The room was clean and smelled clean. Plenty of towels, cold A/C, hot shower, and comfy bed. It was missing the coffee maker (virus issue???) and also missing the hair dryer (only a minor inconvenience). The stay was exactly what it needed to be.
Stayed 2 nights in Sep 2021

6/10 Okay

Tamara

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
There was not an iron in the room. Had to call for the iron and go down to desk and get it myself. The pool there is never working. I stayed here 3 different times. The pool is always out. There is a very dirty low amount of water in the pool. The website needs to be updated that that that this location does not have a pool. the owners of this Motel 6 at least need to drain all of the water out of pool.
Stayed 1 night in Sep 2021

2/10 Terrible

Robin

Travelled with group
Disliked: Staff & service
Stayed 1 night in Sep 2021

8/10 Good

Christa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was short but all was good!!!
Stayed 1 night in Aug 2021

4/10 Poor

David

Business traveller
Crap
Bed wasnt made.. had trash in room and in garbage cans like no one even cleaned room.. micro fridge didnt work and front desk worker didnt seem to care.
Stayed 1 night in Aug 2021

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No way !!!
Booked hotel , arrived to site and after waiting in lobby for 30 minutes for help at front desk . Once help arrived he was useless had no clue. Claimed no rooms available . When o show reservations , he said let me check again. The reply like I said I don’t have anything for you. I was charged for room I did not receive . Now I have to try to get a fecund ….
Stayed 1 night in Jul 2021

2/10 Terrible

Walter

Stayed 1 night in Jul 2021

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
The staff at the Crowley Motel 6 are very polite and attentive. The rooms were clean, for the most part. The motel was quiet and the parking lot was very well-lit. It's easy to get in and out of the motel parking area.
Stayed 2 nights in May 2021

8/10 Good

natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The noise it was after midnight and then the doors were opening n closing until the sun came out
Stayed 1 night in Apr 2021