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Reviews of ibis Cotonou

2.5 out of 5
ibis Cotonou
Boulevard De La Marina, Cotonou

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 130 reviews" "
Rating 8 - Good. 65 out of 130 reviews" "
Rating 6 - Okay. 25 out of 130 reviews" "
Rating 4 - Poor. 6 out of 130 reviews" "
Rating 2 - Terrible. 5 out of 130 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Aimé Garlas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

DANGQI

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free airport shuttle and clean room, nice swimming pool.

8/10 Good

Teegwende

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Maxime

Travelled with family
Liked: Staff & service
Very friendly staff. Took long to find my reservation. Room not as clean.
Stayed 1 night in Sep 2023

6/10 Okay

Martin, Melbourne

Disliked: Amenities
The Ibis Hotel Cotonou is an Accor hotel. It is basic and relatively cheap. It offers breakfast but otherwise dinning options are limited. The staff on duty on arrival were rather indifferent and offhand - although staff rostered on subsequent days were pleasant to deal with. The rooms are quite small and lack facilities such as free tea and coffee, tissues and bottled water. After eating their food I suffered from stomach pains and diarrhea for three days. I had two subsequent one day bookings at the Ibis in August which I then cancelled. The bookings were via Expedia who advised that the money I paid would not be refunded as a result of Accor policies - and this was despite the fact that the two days and more were booked at another more expensive Accor hotel (so Accor got my money twice). I would not advise travelers to avoid the Ibis as there were some positives but do not expect more than a basic service.
Stayed 3 nights in Aug 2023

4/10 Poor

Munir

Disliked: Staff & service, property conditions & facilities
They charge bogus fee. My business partner was charged 20,000cfa in April claiming they did not receive payment from expedia. When asked for explanation and provided booking confirmation, he was told that he will be refunded when the hotel manager returns. Hotel manager is never on duty. I also booked in june and was also charged 8,500cfa but i was able to get mine refunded. When i enquired about the 20,000, i was told manager was not on duty. My contact information was taken and promised to contact me, they never did. On my way back to the state, i stop by to asked for the refund and was told manager not on duty. It seems there is a scheme between the staff to extort money from tourists. I have never been to an hotel that an hotel manager is never on duty except iblis cotonou

8/10 Good

Winston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place at value. Next to the beach and offer a nice hot breakfast buffet. Comfortable bed and perfect for a business overnight stay or someone wanted just some quiet and frequent walks to the beach. The only thing is I thought I was paying all of the taxes through Expedia. I had to pay the hotel tax. Not sure if this was accurate. I questioned but did not fully dispute it during check out.
Stayed 2 nights in Aug 2023

10/10 Excellent

George

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, near airport, safe area, friendly staff and good breakfast.
Stayed 2 nights in Jun 2023

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is quite serene and accessible. Staff well behaved.

10/10 Excellent

Dr Aneek

10/10 Excellent

Neville Akwenywi

Stayed 2 nights in Sep 2022

8/10 Good

Akram

Stayed 9 nights in Jul 2022

6/10 Okay

Abel

It was fine. Just Fine.
Stayed 1 night in Jul 2022
Response from Nordine Amrani on 1 Sept 2022
Dear Mr. Abel,We thank you for your feedback and we look forward to welcoming you again.Sincerely.Nordine AMRANIGeneral Manager.

6/10 Okay

Georgette

Stayed 1 night in Jun 2022

2/10 Terrible

Jenny

Travelled with family
Disliked: Staff & service, property conditions & facilities
I booked a double room with one double bed and one twine bed. But when I arrived there today, the staff said they only have one bed room which named standard room. But I showed the reservation record of expedia website to them, it clearly there as I booked. It’s terrible thing that never happened before. I have to complain it.
Stayed 1 night in Oct 2021
Response from StéJa on 28 Oct 2021
Dear Mr/Madam Jenny, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment has been shared with our team as well. You are totally right to express your feelings, and we understand you. Consequently, the management went the extra mile by exceptionally put at your disposal an additional room on that occasion. As explained to you during your stay, this description does not come from us, it is totally the responsibility of the agency you have used to make your booking. Henceforth, we strongly recommend you to always book directly through the hotel or our website https://all.accor.com/hotel/6681/index.fr.shtml. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphane Jamin. General Manager.

8/10 Good

Christophe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from StéJa on 21 Oct 2021
Monsieur Christopher, Nous vous remercions pour la note que vous avez laissé sur notre hôtel suite à votre séjour parmi nous. Nous partagerons cela également avec nos équipes; votre satisfaction est notre seule récompense. A très bientôt, Stéphane Jamin. Directeur Général des hôtels.

6/10 Okay

Barbara

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
I wasn't happy with the place
Stayed 1 night in Aug 2021
Response from StéJa on 12 Oct 2021
Dear Barbara, Thank you for your review! We are sorry that your experience did not meet your expectations. It is our hope you will give us the opportunity to best serving you in the near future. Sincerely, Stéphane Jamin General Manager.

6/10 Okay

ESeosa

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021
Response from StéJa on 27 Jul 2021
Monsieur/ Madame, Nous vous remercions pour la note que vous avez laissée sur notre hôtel. Nous sommes ravis que vous ayez eu de bon moment parmi nous et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur/Madame, nos salutations distinguées. Stéphane Jamin. Directeur Général des hôtels.

10/10 Excellent

Armel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good job !
Very good!, efficient staff, unexpected very good quality of service here The only negative point is the many lags i had using the hotel wifi during my online meetings I had to turn on my mobil hotspot
Stayed 1 night in Feb 2021
Response from SteJ on 26 Feb 2021
Dear Mr. Armel, Thank you for taking the time to share your opinion; It was a pleasure hosting you among us and thank you for sharing your comment on your recent stay. We will also share your appreciations with our entire team. The rest of the content was well noted and we apologize for every inconvenience caused you. Your satisfaction is the greatest reward for our staff, who work day and night to provide you with impeccable service. We look forward to welcoming you soon again. Sincerely, Stéphane Jamin. General Manager.

10/10 Excellent

Berenice

Stayed 2 nights in Dec 2020
Response from S on 30 Dec 2020
Madame Berenice, Merci pour votre excellente appréciation sur votre visite au Novotel Cotonou; Nous sommes ravis de savoir que vous ayez passé de bon moment. La satisfaction de nos clients est notre objectif principal. Nous partagerons cela également avec nos équipes qui seront très motivés par cela. Votre satisfaction est notre pus belle récompense. A très bientôt. Stéphane Jamin. Directeur Général des hôtels.

10/10 Excellent

Berenice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When its Hotel... Novotel and Ibis Hotel Accortel
Best Hotel Business trip stay ever. Most Especially so its run by ACCORTEL being in Novotel and Ibis Hotel Cotonuo Makes me feel just like im home. Very accomodaying and Friendly Staff ...Thank you Really
Stayed 1 night in Dec 2020
Response from S on 16 Dec 2020
Dear Mr/Madam Berenice, We thank you so much for sharing your great experience with us after your stay in our hotels. We are so glad to read such positive feedback that motivate and help us to excel. We shall also share your comment with our teams that will be very motivated by this. We thank you so much for your positive comment towards our staff and facility; Customer satisfaction is our main priority. Moreover, further to your comment, we got to understand that you use AccorHotels; we would like to take the opportunity to introduce you our loyalty program called ALL (Accor Live Limitless); Kindly not hesitate next time when you visit one of the AccorHotels to get registered at the reception and benefit from all the advantages. We thank you again and look forward to welcoming you next time for another great experience with us. Sincerely, Stéphane Jamin. General Manager.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although booked as Ibis, that building is locked and they put you up at the sister hotel next door Novotel, which is a newish well maintained hotel. Nothing to complain at all about the hotel or service. Everything excellent.
Stayed 1 night in Jul 2020
Response from StéJa on 3 Sept 2020
Dear Sir/Madam, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Berthelot. General Manager.

10/10 Excellent

Pascal, Bear, DE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and chic amnesties. Very convenient location
Stayed 1 night in Jul 2020
Response from VinBer on 3 Sept 2020
Dear Mr. Pascal, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Berthelot. General Manager.

8/10 Good

OLALERE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OKAY
Stayed 1 night in Aug 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel with good service and excellent breakfast
Stayed 2 nights in Mar 2019
Response from Eric HOUOT on 20 May 2019
Dear Mr FAISAL, We thank you for your comments regarding your stay at IBIS Cotonou. It is a great pleasure to receive such compliments and note. We will, for sure share these comments with our team. Your satisfaction is the best reward for us as we work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good service
It was amazing. Especially the location was very good. Had very good breakfast buffet.
Stayed 2 nights in Mar 2019
Response from Eric HOUOT on 20 May 2019
Dear Mr FAISAL, We thank you for your comments regarding your stay at IBIS Cotonou. It is a great pleasure to receive such compliments and note. We will, for sure share these comments with our team. Your satisfaction is the best reward for us as we work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
It shouldn't take 3 men half an hour to check me into the hotel, particularly late at night when I have been travelling for 33 hours. Rooms are small and there is no hot water. Even in Africa that is not acceptable.
Stayed 1 night in Jan 2019

6/10 Okay

Marcelo Javier

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Any important issue during the stay, but the regular housekeeping services and cleaning are very bad. Need to improve.
Stayed 5 nights in Dec 2018
Response from Eric HOUOT on 26 Jan 2019
Dear Mr Marcelo Javier, We have received your comments regarding your last stay in IBIS Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very valuable. To better serve you, could you please tell us more precisely what did not give you an entire satisfaction during your stay We sincerely apologize. We are looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The homely feeling. The hospitality.. Although feeding ( lunch and dinner) was kinda expensive
Stayed 1 night in Nov 2018

4/10 Poor

JK

Disliked: Property conditions & facilities, room comfort
AC not working properly. Staff need training. Look forward to seeing the new Novotel.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good, as to be expected. The staff were helpful. Just one note, but I found out it's a common practice in Benin, when sending your clothes to the cleaners, they will staple tags (with two staples) through the cloth. For my jacket they stapled through the inside coat pocket. And for my pants they staple through the inside zipper flap.
Stayed 1 night in Sep 2018
Response from Eric HOUOT on 14 Nov 2018
Dear Guest, We thank you for your comments regarding your stay at IBIS Cotonou. We have recorded your notes that we will share with all our team. Your satisfaction is the best reward for us who work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot to stay in a nice area
Good hotel but near some construction. Noise was a bit annoying but otherwise my stay was nice. Wifi could have been better but worked okay.
Stayed 1 night in Sep 2018
Response from Eric HOUOT on 14 Nov 2018
Dear Mr TAYLOR, We thank you for your comments regarding your stay at IBIS Cotonou. We have taken note of your comments about the noise. We sincerely apologize. It is a great pleasure to receive such compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us who work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Customer Service
The staff is wonderful. On Saturday, when they normally don't do laundry, they called their cleaners to come pick up my clothes. I had a trip scheduled on Sunday to the north and they ensured that my clothes were returned Saturday evening.
Stayed 6 nights in Sep 2018
Response from Eric HOUOT on 22 Oct 2018
Dear Guest, We thank you for your comments regarding your stay at IBIS Cotonou. It is a great pleasure to receive such compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us who work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms have enough space to work, beds are soft, but not too soft, so it made for a good night's sleep. Breakfast was okay, plenty of local fruits and yogurt. Pastries were good also. WiFi was good and reliable.
Stayed 3 nights in Sep 2018
Response from ERIC HOUOT on 22 Oct 2018
Dear Guest, We thank you for your comments regarding your stay at IBIS Cotonou. It is a great pleasure to receive such compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us who work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills room, but the bed was comfortable. Breakfast not the greatest, but plenty of local fruits and yogurt, as well as pastries. The coffee is instant but they have nespresso you can buy for 2000CFA.
Stayed 1 night in Sep 2018
Response from Eric HOUOT on 22 Oct 2018
Dear Guest, We thank you for your comments regarding your stay at IBIS Cotonou. We have taken note of your comments about the breakfast. It is a great pleasure to receive such compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us who work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel provides soap (one stop shop for hair, face, and body) and no other immensities. So bring your own. The personnel were very cordial, polite, and helpful. If you need to print anything, the hotel charges 500 CFA (~$1) per black and white page. However, checking with other hotels, this is a pretty standard charge. Breakfast was nothing special, but there's plenty of local fruits and yogurt. As well as local pastries. The 'hot' section seemed to be all packaged food: canned beans, powdered eggs, etc. And the coffee is instant, though you can buy half-decent espresso from the bar. Rooms were clean, beds comfortable (a wee bit on the soft side, but not too soft). All in all, it was a pleasant stay and what I expected. I was neither wowed nor disappointed.
Stayed 1 night in Sep 2018
Response from Eric HOUOT on 22 Oct 2018
Dear Guest, We have received your comments regarding your last stay in IBIS Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very valuable. We have noted your comments, which will allow us to improve our services. We regret not being able to meet your expectations at every point during your stay at IBIS Cotonou. We sincerely apologize. We are looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General manager

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great hotel
Stayed 4 nights in Jul 2018
Response from Eric HOUOT on 22 Oct 2018
Dear Mr LOUIS, We thank you for your comments regarding your stay at IBIS Cotonou. It is a great pleasure to receive such compliments. We will, for sure share these comments with our team. Your satisfaction is the best reward for us as we work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jul 2018
Response from ERIC HOUOT on 26 Oct 2018
Dear Guest, We have received your comments regarding your last stay in IBIS Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very valuable. To better serve you, could you please tell us more precisely what did not give you an entire satisfaction during your stay We sincerely apologize. We are looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General manager

6/10 Okay

Husain

Liked: Cleanliness
Disliked: Property conditions & facilities
Terrible food, lacks quality and variety. Same Breakfast every day. I stopped going there due to food issue.
Stayed 1 night in Jun 2018

10/10 Excellent

MORAKINYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel!
Ibis Hotel Cotonou is definitely a lovely place to stay either on business or pleasure. Very clean, Friendly and helpful staff, lovely food and wonderful location. No regrets for staying there and will definitely go back there soon.
Stayed 2 nights in Jun 2018
Response from Eric HOUOT on 3 Jul 2018
Dear Mr MORAKINYO, We thank you for your comments regarding your stay at IBIS Cotonou. It is a great pleasure to receive such compliments. We will, for sure share these comments with our team. Your satisfaction is the best reward for us as we work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and just enough for your business trip
Stayed 2 nights in May 2018

8/10 Good

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional and comfortable. Quiet and nice location. Breakfast and evening buffet are disappointing.
Response from Eric HOUOT on 20 Apr 2018
Dear Mr Eli, We thank you for your comments regarding your stay at IBIS Cotonou. It is a great pleasure to receive such compliments. We have taken note of your remark about the breakfast and evening buffet and can assure you that the necessary steps are taken to improve the quality. We will, for sure share these comments with our team. Your satisfaction is the best reward for us as we work day after day to offer impeccable service. Looking forward to welcoming you again at IBIS Cotonou. Yours sincerely. Eric HOUOT General Manager

8/10 Good

enrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good option in cotonou
A power cut forced me to look x alternative lodgings. went to novotel but is currently under refurbishment so...ibis, which is next. all good. basic but nice. had a good breakfast as well. i then decided to extend my stay twomore days.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Room comfort
Accord ibis standard
Vs price and 2 nights this is what you would like to have in ibis standard
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
The hotel is a typical Ibis, which is a decent no-frills standard, good for a short business visit. It is also located in the same complex with the Novotel, which has some additional facilities that are also available to the guests of the Ibis.

2/10 Terrible

Verified traveller

Necer stay there
The hotel staff is rude and arrogant. Service is poor. Do not eat their food. I got food poisoning twice eating their food. Ruined my trip plus medical costs.

10/10 Excellent

Pramod, Accra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy choice for a couple of days stay
Novotel and ibis are housed in the same compound. American embassy is right opposite the hotel. Main boulevard with best restaurants in town just five mins drive away. Room and service is predictable and meets expectation. The toilet is cramped but is ok for couple of days visit. Found carpet in my room a bit wet on one side....but on previous several stays this hasn't been a problem. Breakfast is included and wifi is free. Will recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but limited
The rooms are small but comfortable for a short stay. The internet speed is amazing and comes well inside the room (a new in Benin) where even good hotels also have internet working well in certain parts of the hotel. Food options are very limited at IBIS and you need to go to next door Novotel if you wish to have more than a snack. Breakfast is limited but decent. Overall a good hotel to stay for short duration..